Covéa Insurance plc Reviews 

So big shout out to Milli, very switched on and very understanding. Not easy to listen to a grumpy highlander, Milli took me through every step and within 30mins car booked in and hire car in progress, RAC you let yourselves down as well as Enterprise, Milli thank you again.

Their customer service is excellent. Lucy H made the whole process straightforward. Clear explanations and straight to the point, saving me time and effort.

STILL WAITING FOR A REPLY AS PROMISED ⁹After requesting to renew my policy the premium went up £300
After contacting them all theire information given was incorrect they had me listed for a repair they did not do and excess which was no fault leaving me no alternative but to change company .
Scam company

Eve was excellent. It's a very stressful time having an accident and making a claim. Eve was helpful and the system was straightforward. Wish I could buy my insurance direct from Covea in future. Well done.

Good service and approach

Very polite and helpful

Taff was very helpful great communication throughout thanks again Taff

The way she helped me go through the claim process was amazing. She was extremely helpful, professional, and supportive throughout. God bless her!

Absolute shambles! Had a flood in my kitchen, passed about for 6 weeks, had mentioned that I had an issue the year before but hadn’t got insurance involved. And because my policy with them started just January this year, was told they couldn’t do anything as I couldn’t prove to them that the incident only just happened this year! Avoid at all costs!! Actually sent photos of the damage to them and was told that in the pictures it looked like the damage had been done long before my flood! So been paying house insurance for 9 years now! Never once had to use it, but now when I need it they flat out refused to help!! Absolute disgrace!!! Would avoid at all costs!!

Everything explained clearly.Very polite.

Slow to communicate whzt tje contact with me was about but he peresevered and was very friendly

Polite , easy and very quick and supportive

Considerate empathetic. Went through everything carefully and kept me informed every step of the way. My queries were answered. Clear and precise, well done.

Very helpful and highly knowledgeable, providing excellent guidance throughout. It was the best customer service experience.

A very polite, efficient and professional call. Excellent discussion and explanations. All questions answered.
Perfect outcome.

Very helpful and honest. Thank you for your help today Taff.

Taff was great, really helpful and knowledgeable. Many thanks

I submitted a claim on 20/04/2026 after my car suffered rodent damage to its wiring. From the beginning, I experienced very poor communication and was left for several days without any updates. Since then, I have had to chase the claim repeatedly and have made more than 15 phone calls between 20/04/2026 and today, yet I still do not understand how my claim is being handled.

I have a fully comprehensive insurance policy, and the policy information gives the impression that customers are treated with care and professionalism. Unfortunately, my experience has been completely different. The handling of my claim has been disrespectful, unprofessional, and extremely slow. Weeks have passed without any meaningful action being taken.

My understanding of how a car insurance company should treat its customers has completely changed because of this experience. Despite having comprehensive cover, the company refused to take my car to one of their approved repair centres or provide me with a courtesy car while they assessed the situation. Instead, they said they needed to arrange for a specialist company to inspect the vehicle and determine whether the repair costs would make the car repairable or a total loss. This inspection alone took three weeks to arrange.

At present, I still have no vehicle or courtesy car. The engineer who inspected the car informed me that it would most likely be considered a total loss because of the extensive wiring damage. He advised me that he would send his report to the insurance company. Since then, I have spent another week chasing updates regarding the outcome of my claim and what decision has been made about my vehicle.

Each time I politely request a courtesy car until my vehicle is repaired or officially declared a total loss, my request is refused. I am repeatedly told that they cannot provide a courtesy car until they know whether the vehicle is repairable and when repairs would begin.

On 10/05/2026, I contacted them again for an update, but they still had no clear plan. They attempted to arrange repairs through another repair centre called Auto-Fix, but Auto-Fix refused to carry out the work. The insurer then decided to send the vehicle to a BMW dealership for another damage assessment. Last week, the BMW dealership contacted me directly and asked whether my insurance company was willing to cover the repair costs.

Today is 18/05/2026, and I still have no resolution, no vehicle, and no proper support from my insurer. This situation has caused serious disruption to my daily life. I am unable to take my children to school, complete essential shopping easily, or properly support my disabled wife, for whom the car is extremely important in our daily routine.

I have now raised a formal complaint and requested compensation for my travel expenses, the stress and inconvenience caused, and the disruption and cancellation of our normal activities and routine trips.

I am extremely disappointed with the service I have received. I had previously seen positive reviews about Covea Insurance, which makes this experience even more upsetting and difficult to understand.
Following the latest update, I am extremely concerned and disappointed that my claims department is now refusing either to repair my vehicle or to declare it a total loss. Instead, I am being pressured into accepting a cash settlement and arranging the repairs myself through BMW.

I do not understand why I am being forced to manage the repair process personally when I have fully comprehensive insurance and expected the insurer to handle matters directly with the repairer. This approach has made me feel very suspicious and uncomfortable about the way my claim is being handled.

Furthermore, BMW informed me that they require approximately £2,000 upfront simply to begin stripping and inspecting the vehicle before any final repair costs can even be confirmed. I do not believe it is reasonable or fair to expect me to take on this financial risk and responsibility myself.

For this reason, I refused the cash settlement offer. I expect the insurer either to arrange and manage the repair process directly with an approved repairer or to properly assess the vehicle for total loss in accordance with the terms of my policy.

The handling of this claim has caused me considerable stress, inconvenience, and loss of confidence in your service.

Very clear instructions and prompt