Cover4Rentals Reviews 

2,849
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,434 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the insurance easy and practical, making car rental much simpler. Many appreciate the competitive pricing, which is significantly cheaper than options from rental companies. The website is frequently praised for being easy to use and navigate, offering clear quotations and a straightforward process for obtaining cover. The service, including the claims procedure, is often described as efficient and simple, with many reporting quick settlements. However, some reviewers were not happy with the claims process, mentioning rejections based on technicalities or changes to exclusion lists. A few people also felt that the process could be difficult, with documents being rejected and requiring extensive follow-up.

What people talk about most

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of signing up... See more

Price

People report positive experiences with price, finding it significantly cheaper than purchasing additional... See more

Website

Clients share positive opinions on the website, frequently describing it as easy to use, follow, and... See more

Claim

Customers had ambiguous experiences with claim, with some reporting straightforward and efficient processes,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease of arranging cover... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy and practical insurance for rental cars across Europe! Good customer service and they came through when I needed them for a rental car issue. I will keep going with this insurance for as long a... See more

Company replied

Rated 5 out of 5 stars

Good service so far, I made one small claim on a car rental last summer (small bumper scratch on a bumper full of scratches) I had photos of everything except that section of the bumper, was hit for... See more

Company replied

Rated 5 out of 5 stars

Having been very upset by Goldcar finding a tiny scratch on my hire car in Menorca and sending me a bill of £191 I was not hopeful of getting my claim settled. How wrong I was, yes the on line for... See more

Company replied

Rated 5 out of 5 stars

Great website, very easy to buy good value car hire excess insurance. I bought an annual policy - bit cheaper than buying for each holiday. But much cheaper than buying from the rental company. Ha... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About Cover4Rentals

Written by the company

After experiencing the costly excess waivers often sold by car rental companies, Cover4Rentals was created. We offer a fairer, more affordable alternative to help drivers across Europe avoid unnecessary costs and access reliable protection when renting a vehicle.

We’re dedicated to helping customers reduce the overall cost of car hire by offering straightforward, comprehensive cover at a fraction of the price typically charged by rental companies.


Contact info

Rental Car Excess Insurance

Car rental made fairer and more affordable with Cover4Rentals

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,849)

2,557 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Intuitive

Intuitive, unfussy.

One star lost because I had difficulty using any of three perfectly valid payment methods. Nothing reported to the banks.

July 21, 2026
Rated 3 out of 5 stars

Good insurance but tries to escape on…

Good insurance but tries to escape on the rules some times!

July 20, 2026
Cover4Rentals logo

Reply from Cover4Rentals

Hi there,

Thank you for taking the time to leave a review.

We're sorry to hear that you're unhappy with your experience. We'd like the opportunity to look into your concerns further and see how we can help.

Please get in touch with us using the contact form below, providing any details you'd like us to review:
https://cover4rentals.com/app/contact-us/

We look forward to hearing from you.

Kind regards,
Chloe

Rated 1 out of 5 stars

Cover4Rentals Totally Unhelpful

Just had a web chat with Cover4Rentals, absolutely hopeless. I simply wanted them to remove my payment details for any future purchases as I did not want to renew my policy and their renewal email noted that my credit card details were held and ready for any renewal payment. I did manage to cancel the auto-renew. When I purchased the policy last year there was not option not to save my card details. They gave me a load of waffle about needing to save customer data. Pretty much any online account I have both offers the option to save or not save card details on any payment transaction plus allows you to delete them afterwards if saved and not needed again. It seems different rules apply to just them!!!

July 21, 2026
Unprompted review
Cover4Rentals logo

Reply from Cover4Rentals

Hi Simon,

Thank you for taking the time to leave a review.

We're sorry to hear that you're unhappy.

With regard to payment details held on file, these are stored securely as a token and can only be used if you request a change to your policy or for a renewal. If auto-renewal has been disabled, no payment will be attempted.

In line with our regulatory and legal obligations, we are required to retain certain information for a period of time. Should you wish to discuss this further, please contact us using the form below:

https://cover4rentals.com/app/contact-us/

Kind regards,

Chloe

Rated 1 out of 5 stars

Be aware they auto renew your policy

Be aware they auto renew your policy
They don't have a contact number so there are alot better companies to use
This company has rubbish customer service.

July 21, 2026
Unprompted review
Cover4Rentals logo

Reply from Cover4Rentals

Hi Roger,

Thank you for taking the time to leave a review. We appreciate your feedback.

Our car hire excess insurance policies are set to renew automatically, and this is explained when the policy is purchased. Customers can opt out of automatic renewal at any time by contacting us before the renewal date.

We also send a renewal reminder 21 days before the renewal date to notify customers of the upcoming renewal and provide details on how to cancel if they no longer wish to continue their cover.

Kind regards,

Chloe

Rated 1 out of 5 stars

They renewed my insurance automatically…

They renewed my insurance automatically without my permission! I didn't even need the cover for another year, yet they charged me anyway. This is a completely unacceptable way to treat customers. Be extremely wary before signing up with this company—they'll happily renew your policy without your clear consent. I definitely won't be using them again.

July 20, 2026
Cover4Rentals logo

Reply from Cover4Rentals

Hi Mia,

Thank you for taking the time to leave a review. We're sorry to hear that you were unhappy with your renewal experience.

Our car hire excess insurance policies are set to renew automatically, and this is agreed upon when the policy is purchased. We make customers aware of this at the point of sale and provide the option to opt out of automatic renewal by contacting us before the renewal date.

In addition, we send a renewal reminder 21 days prior to renewal to notify customers of the upcoming charge and provide an opportunity to cancel if cover is no longer required.

We appreciate your feedback and are sorry to hear that you do not intend to use our services again.

Kind regards,

Chloe

Rated 5 out of 5 stars

Simple and effective service.

Excellent service from Cover4Rentals. The claim process was very straightforward, and I received a quick response and prompt resolution. A smooth, efficient, and reassuring experience from start to finish.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

Much cheaper than the car hire company…

Much cheaper than the car hire company by at least a factor of 10.
Straightforward to buy.
Unfortunately had to make a claim. Process is online and reasonably straightforward although I experience one or two issues with the process when it would not let me upload some documents. Had to message them with the documents so at one point I had 2 processes running.
Knowing what was required to make a claim beforehand would have been useful ( may have been my fault for not readinthe t&C's)
Whole process took about 6 weeks but still worth the saving. Will know better next time if there is one.
Recommended.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Had a stone chip when I was driving and…

Had a stone chip when I was driving and had to pay out of pocket with the car rental company, which was stressful. I am super grateful to the Cover4Rental team and their straight forward claim process: clear steps and documents required, no fuss. Would highly recommend.

July 20, 2026
Unprompted review

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