Cover Choice Reviews 433

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Would rate zero but can't they will not stop calling and I have had enough of it I have had more than 35 -50 calls from them in the last month even when I try to say I don't want their service they ke... See more

Rated 2 out of 5 stars

The staff were very knowledgeable whilst I was taking out my policy and at that point I was very happy with the service. But 8 months on I am still waiting for my £147 cashback to be made payable via... See more

Rated 1 out of 5 stars

Purchase through cashback website and never receive cashback. Tried to ring cover choice and they just dont care. As long as they've got your money that's all that matters to them!

Rated 1 out of 5 stars

They were good in advising for the cover taken via them but have not honoured the cashback part of the deal. Not returning call and no response to email. Very poor experience

Company details

  1. Insurance Agency

Information provided by various external sources

Cover Choice aims to be the number one UK brand for life and protection insurance. Service, value, technology and people are just some of things that contribute to this. Communicating to customers during the life of their policy is key to understanding their needs and making sure they always have the right level of cover in place. Life Insurance can be complex, Cover Choice is here to make sure it isn’t and ease the process all the way through.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

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Rated 1 out of 5 stars

Would rate zero but can't they will not…

Would rate zero but can't they will not stop calling and I have had enough of it I have had more than 35 -50 calls from them in the last month even when I try to say I don't want their service they keep calling and I'm flat out done with it never use it cause I bet you if they treat me like this then they treat most of there customers like this. Do not buy!!!

July 12, 2022
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Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! All charming until they’ve sold the product and then they couldn’t care less. Also, don’t expect any cashback. They just leave it long enough for their commission and don’t reply to your emails. Disgusting!!

September 28, 2018
Unprompted review
Rated 1 out of 5 stars

Took a policy out with cover choice

Took a policy out with cover choice, sold on the basis they would pay cashback. Over 1 year on they have ignored emails/calls and still no cash back. They are mis-selling insurance and I would advise anybody not to take a policy out with them

September 27, 2018
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Rated 2 out of 5 stars

The staff were very knowledgeable, but be prepared for issues with claiming cashback...

The staff were very knowledgeable whilst I was taking out my policy and at that point I was very happy with the service. But 8 months on I am still waiting for my £147 cashback to be made payable via TopCashback. I have made numerous phone calls and spoken to various members of the sales team where each time I have been told "A member of our cashback team will be in contact", well so far I have had no contact and am feeling in No-mans land at the moment, and have no idea whether i am going to get my cashback or not. I am in the middle of moving house at the moment, so have better things to do than constantly chase CoverChoice, but the money would come in useful at this expensive time. Hopefully someone from Cover Choice will read this and actually resolve my issue.

April 20, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable and respectful. Paul was very understanding to my budget, had several options and I certainly felt he was working in my best interests throughout the process.

April 4, 2017
Unprompted review
Rated 5 out of 5 stars

Dan Cover Choice

Dan was very helpful, thorough, polite and honest. What more could a customer ask for, Thanks Dan and Cover Choice

March 20, 2017
Unprompted review
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Rated 5 out of 5 stars

Hard working Tony gets it right for me

I had to lower my insurance costs as I am now retired and I didn't need as much insurance as when I was younger. I still did need to cover the smaller mortgage that I had.
Tony from cover choice investigated the best options and within A couple of hours it was all sorted.

Thank you for a great service.

Alan Shepherd

March 8, 2017
Unprompted review

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