Cover Direct Reviews 85

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish Cover Direct were great, especially given our case wasn’t straight forward. I’d be more than happy to recommend them to friends and family.

Rated 5 out of 5 stars

The advice I got from Tom was so thorough and clear and helpful. Really helped sort out my different insurance protections and made sure I had the appropriate cover for me and my family. Thank you!

Rated 5 out of 5 stars

Our advisor Carlo was extremely thorough and informative when he talked us through our insurance policy options. He has taken the time to make sure we get the right cover and was very efficient in doi... See more

Rated 5 out of 5 stars

Thorough, competitive, and excellent service. Carlo secured us a dual life policy at the price others offered for joint cover, with extra benefits at no extra cost. If you're skeptical about callbacks... See more

Company details

  1. Life Insurance Agency
  2. Health Insurance Agency

Written by the company

Cover Direct offers an advised service for helping customers understand their needs and accordingly obtain financial protection for them and their families from the all UK's leading insurance providers. Our service has one key metric and that is 'positive customer outcomes'. We leverage technology and a unique customer journey to understand customer's risks as well as informing the customer to ensure they fully understand the products available and why they might be suitable. We then provide whole of market quotes and advice when needed to ensure product suitability and affordability each and every time. Our people are personable and always available for our customers. Setting the standard for an ongoing relationship to help customer protect themselves, their families and loved ones now and in the future no matter what happens or changes as life moves forward


Contact info

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4.8

Excellent

TrustScore 5 out of 5

85 reviews

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Rated 5 out of 5 stars

Great service!

From start to finish Cover Direct were great, especially given our case wasn’t straight forward. I’d be more than happy to recommend them to friends and family.

March 24, 2026
Rated 5 out of 5 stars

Great service

I had a great experience with Cover Direct. Tom F. was extremely helpful and informative throughout the whole process. He took the time to understand my situation and managed to find me a much better health insurance cover, as well as mortgage insurance that was way cheaper than what I had been paying before.

The service was professional, clear, and stress-free. I really appreciate the effort Tom put in to get me the best options available. I would highly recommend Cover Direct to anyone looking for insurance advice and better deals.

December 18, 2025
Rated 5 out of 5 stars

Brilliant Sevice

Tom, who dealt with sorting out our cover, went above and beyond. He was extremely helpful, patient and fully explained everything. I would definitely recommend using cover direct.

November 25, 2025
Rated 5 out of 5 stars

Fantastic support and recommendations

Liam was fantastic at helping me to establish what our priorities were and enabled us to get the best cover that met our requirements. Fantastic knowledge, all explained in understandable terms and super helpful, enabling us to meet a very tight deadline. Highly recommend!

October 23, 2025
Rated 5 out of 5 stars

Great customer service

I had a great experience with Cover Direct, working with Carlo Nusca who provided honest, fair and friendly advice on potential protection insurances to take out. Carlo ensured to put my values first and didn't aim to solely gain another customer for Cover Direct. However, Carlo has gained one through providing this honest and friendly approach.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I was recommended to use cover direct…

I was recommended to use cover direct via my mortgage broker. Everything was explained to me simply and there was no pressure put on me. I was also been able to have thinking time and time to go through documents. Thank you.

July 21, 2025
Rated 5 out of 5 stars

Super service

Carlo made ensuring I have the right insurances for my situation easy. He listened and understood my situation, making no assumptions or judgements. He gave me his expertise and got the cover I needed in place. He was friendly and professional throughout and ensured I understood everything - even how to fill in a form needed. Super service, thank you.

July 11, 2025
Rated 5 out of 5 stars

Very easy to talk to the…

Very easy to talk to the representative. All options discussed without being pushed in to cover that I did not need.
Was happy with the cover and quote that was given.

June 24, 2025
Rated 5 out of 5 stars

Absolute Gentleman to deal with

It is very rare I write a review only if I have received unbelievable service and deserves great feedback, this is one of those times.
I can honesty say dealing with Liam Back has been an absolute pleasure.
From the moment he picked up the phone to me everything has been clear, straightforward and professional, which is very rare to come by these days.
First class gent to deal with and a great company.
5 stars .. highly recommend

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Liam was so helpful ...

Liam was so helpful and really went out of his way to find me the best policy for my wants and needs.
I wasn't an easy customer, perhaps a little complicated and Liam still performed and found me great cover for myself and family.

May 29, 2025

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