Cover Direct Reviews 85

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish Cover Direct were great, especially given our case wasn’t straight forward. I’d be more than happy to recommend them to friends and family.

Rated 5 out of 5 stars

The advice I got from Tom was so thorough and clear and helpful. Really helped sort out my different insurance protections and made sure I had the appropriate cover for me and my family. Thank you!

Rated 5 out of 5 stars

Our advisor Carlo was extremely thorough and informative when he talked us through our insurance policy options. He has taken the time to make sure we get the right cover and was very efficient in doi... See more

Rated 5 out of 5 stars

Thorough, competitive, and excellent service. Carlo secured us a dual life policy at the price others offered for joint cover, with extra benefits at no extra cost. If you're skeptical about callbacks... See more

Company details

  1. Life Insurance Agency
  2. Health Insurance Agency

Written by the company

Cover Direct offers an advised service for helping customers understand their needs and accordingly obtain financial protection for them and their families from the all UK's leading insurance providers. Our service has one key metric and that is 'positive customer outcomes'. We leverage technology and a unique customer journey to understand customer's risks as well as informing the customer to ensure they fully understand the products available and why they might be suitable. We then provide whole of market quotes and advice when needed to ensure product suitability and affordability each and every time. Our people are personable and always available for our customers. Setting the standard for an ongoing relationship to help customer protect themselves, their families and loved ones now and in the future no matter what happens or changes as life moves forward


Contact info

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4.8

Excellent

TrustScore 5 out of 5

85 reviews

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Rated 5 out of 5 stars

Our advisor Carlo was extremely…

Our advisor Carlo was extremely thorough and informative when he talked us through our insurance policy options. He has taken the time to make sure we get the right cover and was very efficient in doing so! The whole process felt seamless and easy, we can’t recommend him enough!

October 22, 2024
Rated 5 out of 5 stars

Friendly and Helpful

Tom was more than helpful in guiding my partner and I on the most appropriate insurance options to suit our circumstances. Couldn't fault his attitude and service at all and I would highly recommend.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Super shady

Super shady. Received a welcome email after never signing up for their service.

They actually appear to be linked to a super-shady data farm company called Blue Volt/ UK Best Offers who were using my data they’d bought 5 years ago.

They have some very troubling business practices. Avoid, avoid, avoid, avoid.

The response below is nonsensical. I have submitted an erasure GDPR request so I hope you have not sent me an email.

Further, I have encountered your service: you illegally contacted me.

September 22, 2024
Unprompted review
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Reply from Cover Direct

Dear Josh

We sent you an email to see if we could help, I am sorry for any inconvenience this has caused. It is a shame that you have decided to leave a review of our service without even encountering it. However, we are here to help and always will be if you decide you would like to understand protection for your own circumstances.

Kind regards

Ed

Rated 5 out of 5 stars

The support

The support, patience and perseverance received from Tom Fisher over the months to assist my challenging situation to obtain a suitable policy has been amazing and well appreciated. Tom is very professional and explains every step of the process giving attention to details to ensure he delivers good service.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

I loved working with Carlo

I loved working with Carlo, really good for a complete novice like myself, had a lot of patience, didn't mind explaining things multiple times as long as you understood the product at the end - which I did.
Really easy to talk to, we had a great chat about life in general, but when it came to my personal financial situation he made me feel at ease, that I was going in the right direction and was not in the slightest bit pushy.
Would definitely recommend him and have already.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

They contacted me to sell me insurance…

They contacted me to sell me insurance that I do not want or need, they claim to have purcased my details from Conveyancing Superstore who I do not know

August 20, 2024
Unprompted review
Cover Direct logo

Reply from Cover Direct

We contacted you to see if we could help, not to sell. Your details were provided to us as someone who used a conveyancing platform to find a conveyancer.

As a potential home owner, we find helping people understand the importance of protecting their home to be a useful service.

We will not be contacting you again and apologise for any inconvenience.

Kind regards

Ed

Rated 5 out of 5 stars

A very thorough and personal service

Cover Direct and specifically my contact Tom guided me through the process of getting a better, more suitable life insurance and income protection policy. He understood my needs, personal situation and concerns and answered with clarity and re-assurance. I've ended up with a better policy for myself at a better price and service than I was previously getting. Im delighted with the service I received and I know its a extremely valuable ongoing service I will be getting from Cover Direct.

July 29, 2024
Unprompted review

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