I've only given CoverMY Breakdown 4 stars because 1 The cost has risen hugely 2 The website does not function very well. I was unable to login. However, they do offer great cover for breakdown as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more
Rated my experience well in the end. The thing I find frustrating is renewal quote went up, went on comparison site and cover me comes up much cheaper. Pleased with the final price though
The agent was polite and extremely helpful the quote compared to my last breakdown quote was excellent I felt it was really competitive in fact it the best quote ii received I I therefore took out... See more
Company details
- Insurance Broker
- Gadget Insurance Company
- Home Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance
Contact info
Premier House, NG31 7JX, Grantham, United Kingdom
- 0800 980 5134
- admin@covermy.co.uk
- covermy.co.uk
4.2
Great
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
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Polite and professional staff.
August 3, 2026
Plenty of notice to remind me to renew.
Plenty of notice to remind me to renew.
Excellent service at a very good price
August 2, 2026
so quick and easy
August 2, 2026
Great quick service at affordable prices
July 14, 2026
Appalling company
If I could give less than 1, I would. I have a policy with nationwide cover and broke down 36 miles from my home. The claims person said they had no mobile mechanics so there was no option to repair the vehicle and they wouldn't recover my car to my home as it was more than 25 miles away. I was quoted £420 for my car to be towed home by them. Luckily I managed to find another way to be rescued.
Do not ever buy a policy with this company.
August 1, 2026
Unprompted review
Reply from Cover My
Hi,
I am sorry to hear that you were unhappy with the service you received during your call-out.
Unfortunately, I am unable to investigate or raise this with our recovery agents as I do not have your policy details.
Please contact our Customer Care team on 0208 626 9454 or email admin@covermy.co.uk, and we will be happy to discuss your concerns in full and investigate the matter for you.
Our Customer Care team is available Monday to Friday, 8:00am to 5:00pm.
Kind regards
Anna
how easy it was
August 1, 2026
Couldnt be more happy
Couldnt be more happy, brilliant service knowledgeable staff and very informative and helpful. The packages they offer are are a real bonus and too good to be missed. Renewed my policy in a matter of minutes followed by an email to confirm ,brilliant 👍
August 1, 2026
They called to remind me that it was…
They called to remind me that it was due. the website wasn't really working for me to update and pay. Called in to the office and they were very helpful.
July 21, 2026
Competitive pricing.
Competitive pricing.
Good communication.
Had to ring up to renew my policy as I had a new card .
The young man who dealt with me was very polite and professional.
July 22, 2026
Fantastic deal and service
July 22, 2026
Excellent - would not use any other pet insurer
I have a pet insurance policy for my dog. I cannot recommend highly enough the customer service received every time I have called. I have spoken to both Lottie & Fee and without exception they are professional, friendly and efficient. Would not use anybody else now. Thank you for giving me assurance my pet's needs are being covered and making it such an easy customer focussed experience.
July 29, 2026
Unprompted review
Exceptional Value for money
Although i haven't had to use the actual service yet, I've found it easy to access the hub and the price is the cheapest I've ever seen.
July 22, 2026
Avoid this scam
My partners car broke down, they took 4 hours to send a recovery despite us telling them the car was in an unsafe place, 2 weeks later the car broke down with a different fault, the company said we cannot send you another recovery despite our policy stating unlimited call outs, AVOID them.
July 27, 2026
Unprompted review
Reply from Cover My
Hi,
I am sorry to hear that you were unhappy with the service you received during your call-out.
Unfortunately, I am unable to investigate or raise this with our recovery agents as I do not have your policy details.
Please contact our Customer Care team on 0208 626 9454 or email admin@covermy.co.uk, and we will be happy to discuss your concerns in full and investigate the matter for you.
Our Customer Care team is available Monday to Friday, 8:00am to 5:00pm.
Kind regards
Anna
No response to "Contact Us" webform communication
Auto renew kicked in. I replied on their Webform countless times to cancel this, and refund the premium. I asked that they respond via email/phone. Nothing. No responses. When I eventually called them on their premium number - they cancelled the policy, but could not refund the policy. Annoyed, as I responded in the day of renewal and it took ages to rectify - so long that I lost out on the 14 day cooling off period.
The agent was pleasant enough.
June 27, 2026
So easy to use and to renew
July 21, 2026
Very easy to purchase and great price.
July 20, 2026
Efficient service
Efficient service and good price for yearly breakdown cover. Thank you.
July 20, 2026
I DO NOT OWN A CAR- I have attempted…
I DO NOT OWN A CAR- I have attempted to inform you on several occasions but you have ignored these requests. AGAIN - DO NOT a car, and DO NOT require breakdown cover.
July 20, 2026
Reply from Cover My
Hi,
Thank you for your feedback. I'm sorry to hear that you wish to cancel your policy and that you found the process difficult.
Please be assured that we take your comments seriously. I have reviewed your policy; I haven’t been able to locate a phone call or email with your concerns; however, I have now completed your request
Our Customer Care team is available Monday to Friday, 8:00am to 6:00pm on 0208 626 9454 or email admin@covermy.co.uk if you wish to discuss further.
Kind regards,
Anna
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