Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more
The process of renewing my annual cover was easy and straightforward. I awarded 4 stars instead of 5 stars because like everyone else in the insurance industry your price increases each year which me... See more
Wasn't great , broke down, clutch, had onwards travel but only offered recovery 26 mile radius, read policy said take me to local garage ,if repairs couldn't be done then onwards travel comes into eff... See more
Company details
- Insurance Broker
- Gadget Insurance Company
- Home Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance
Contact info
Premier House, NG31 7JX, Grantham, United Kingdom
- 0800 980 5134
- admin@covermy.co.uk
- covermy.co.uk
4.2
Great
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Not a good experience with car breakdown
Not a good experience with car breakdown from CoverMy.
Returned from holiday to discover my battery was flat.
I phoned CoverMy and answered numerous questions about the car. One question was whether I had a dash cam fitted, which it had as it detects and records when the car is bumped.
The service agent then said the car wasn’t covered as it was left with a dash cam operating……
Then they wanted £140 to come and jump start the vehicle
July 30, 2026
Unprompted review
Reply from Cover My
Hi,
I am sorry to hear that you were unhappy with the service you received during your call-out.
Unfortunately, I am unable to investigate or raise this with our recovery agents as I do not have your policy details.
Please contact our Customer Care team on 0208 626 9454 or email admin@covermy.co.uk, and we will be happy to discuss your concerns in full and investigate the matter for you.
Our Customer Care team is available Monday to Friday, 8:00am to 5:00pm.
Kind regards
Anna
Agent was very helpful and everything…
Agent was very helpful and everything was done to my utmost satisfaction
August 4, 2026
Reply from Cover My
Hello,
Thank you for your feedback. We really appreciate your review and are delighted to hear that you have chosen Cover My for another year.
If you ever need to make a claim, please contact our claims team on 01945 425307.
For any policy administration queries or if you need to make changes to your policy, please contact our Customer Care team on 0208 626 9454. Our team is available Monday to Friday, 8:00am to 6:00pm.
Kind regards
Anna
Confusing
Confusing
Cheaper for exactly the same thing on line
So cancelled the original and took new one
Is this done to confuse older people?
August 4, 2026
Reply from Cover My
Hi,
I am sorry to hear that there was a difference in cost, and please be assured that we take your feedback seriously.
This is not something that should happen unless there are differences in the cover or vehicle details between the renewal and the new quote. I have raised this with our Development team for further investigation, and we appreciate you bringing this to our attention.
If this happens again, please contact our Customer Care team on 0208 626 9454 or email admin@covermy.co.uk, and we will be happy to discuss your concerns further and investigate this for you.
Our Customer Care team is available Monday to Friday, 8:00am to 5:00pm.
Kind regards,
Anna
Simple to sign up!
August 4, 2026
Obtaining Breakdown cover
The agent was polite and extremely helpful the quote compared to my last breakdown quote was excellent
I felt it was really competitive in fact it the best quote ii received I
I therefore took out the policy
August 4, 2026
Renewal for breakdown cover
My renewal for breakdown cover sorted out quickly for another year
August 4, 2026
Excellent service and Cheap price.
May 10, 2026
This is the first time I have purchased…
This is the first time I have purchased a policy with your company. Everything was straight forward in setting up the policy
August 2, 2026
Your agents were helpful and achieved…
Your agents were helpful and achieved the result I was requesting.
August 3, 2026
Easy to follow instructions for cover
August 3, 2026
Refused to help me when my battery went…
Refused to help me when my battery went flat at home despite having home cover. Beware the terms of service which they will use or to come, if you mention car was not recently driven they will screw you. Jokers, go elsewhere.
August 3, 2026
Reply from Cover My
Hi,
I am sorry to hear that you were unhappy with the standard of service you received during your call-out. Please be assured that we take your feedback seriously.
I have reviewed your policy and escalated your concerns to our Call Out Team. They will investigate the matter and contact you directly as soon as possible.
Kind regards,
Anna
Very helpful person
August 1, 2026
straight forward break down at an…
straight forward break down at an affordable price.
Knowledgeable staff who you can speak to
August 3, 2026
Easy to deal with only small issue
Easy to deal with, only issue was that i had to call to get same price as new online quote for my renewal
August 3, 2026
Polite and professional staff.
August 3, 2026
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