Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more
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Company details
- Insurance Broker
- Gadget Insurance Company
- Home Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance
Contact info
Premier House, NG31 7JX, Grantham, United Kingdom
- 0800 980 5134
- admin@covermy.co.uk
- covermy.co.uk
Asks customers to review
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Replied to 57% of negative reviews
Typically replies within 1 week
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I did not want automatic renewal
Never a problem and very easy and…
Never a problem and very easy and lovely people on the telephone for old people like me
Five stars for the price and buying…
Five stars for the price and buying experience, hopefully I won't have to find out the quality of the service, but it's a great price for the peace of mind. I'll update if I have to use this cover.
Very good thanks
Excellent price for cover
Excellent price for cover. Only knocked 1 star off because the website could be clearer when trying to compare levels of cover.
Simple and cheap at this stage
Simple and cheap at this stage. Proof of quality will come if I ever need to make a breakdown call.
Unreliable & frankly selling policy under false pretences
We have had this policy for 2 years & have used them before to be recovered to home with no issues one time. We have national vehicle cover on 4 vehicles, renewed & updated recently so our kids are covered, peace of mind. Now while quite far from home we suffered a breakdown, 9pm Saturday night. Offered to be taken to a local closed garage instead of home when policy clearly states recovery includes vehicle & 4 passengers to home if cannot be repaired the same day. Now it’s apparently’ at their discretion’ & they want the £30 excess + £270 to bring vehicle but not driver home. They then gave us a list of recovery garages to choose from, 1 was local to our home, we picked this & then asked why it couldn’t recover the driver also as it was from our area. The call handler then said this garage service couldn’t be used at all after giving it as an option. This is a blatant cash grab & not in their policy documents small print as I have checked throughly. It is also not acceptable. We have not paid them & arranged alternative recovery to home at a cheaper cost but still a cost we shouldn’t have incurred. Thankful it was not one of my daughters that this happened to. If this is a new condition it is not stated anywhere in their documentation on their website, no information has been sent to us in regards to this change. DO NOT TRUST THIS COMPANY. I am furious that they can do this after offering services which we paid for in good faith. I’d give them no stars if I could & will be changing to a reliable company asap.
Terrible experience as I was missold a…
Terrible experience as I was missold a policy when I asked for breakdown cover for my campervan. Paid for the policy for 2 years and they had the make, model and reg of my van. Then when I needed recovery they asked me what was in the van and I said it was a campervan to then find out I was not covered.
It does not mention anything on the breakdown certificate but does in the small print but when you call to ask for specific cover for a campervan and they have all the details of your van you do not expect it not to be covered in the policy you've just bought. I have paid for 2 years and just renewed in May and they left me stranded without recovery- and told me they would refund me but now in writing they are saying they won't. Be very wary of this company.
Easy to get European cover
Easy to get European cover, good service and good price. 5/5
Great coverage for the car and had to…
Great coverage for the car and had to make an adjustment initially but resolved very quickly on the phone. Can recommend but hopefully, the car won't break down and have to use it :)
The young lady I spoke to was very…
The young lady I spoke to was very professional I’ll explained everything to me fully in order to renew my car breakdown cover
I also had a good price
You can speak to a person straight…
You can speak to a person straight away! No app, no fuss, good choice, personal service.
Easy to use once all information was…
Easy to use once all information was put in
Quote was reasonable too
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