Cover My Reviews 

23,794
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,864 reviews, reviewers had a great experience with this company. Customers are consistently pleased because the comprehensive annual breakdown cover is available at very affordable and competitive prices compared to market alternatives. Consumers often point out that speaking with the support team over the phone is a seamless process, noting that agents are polite, well-spoken, and very helpful. However, some reviewers were not happy with automatic subscription renewals occurring without clear prior communication. A few other people also felt that the actual roadside assistance fell short, mentioning frustrating instances where help was refused or towing options were limited during vehicle breakdown emergencies.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among customer experiences. While... See more

Price

Customers had positive experiences with price, frequently highlighting competitive quotes and affordable... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their professional and polite... See more

Customer service

Users describe ambiguous interactions with customer_service. Many customers report friendly and helpful... See more

Subscription

People report ambiguous experiences with subscription and renewal processes. Many customers found it very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more

Rated 4 out of 5 stars

I've only given CoverMY Breakdown 4 stars because 1 The cost has risen hugely 2 The website does not function very well. I was unable to login. However, they do offer great cover for breakdown as... See more

Rated 4 out of 5 stars

Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more

Rated 4 out of 5 stars

The process of renewing my annual cover was easy and straightforward. I awarded 4 stars instead of 5 stars because like everyone else in the insurance industry your price increases each year which me... See more


Company details

  1. Insurance Broker
  2. Gadget Insurance Company
  3. Home Insurance Agency
  4. Pet Insurance Company
  5. Travel Insurance Company

Written by the company

We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance


Contact info

4.2

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(23,794)

2,736 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unreliable & frankly selling policy under false pretences

We have had this policy for 2 years & have used them before to be recovered to home with no issues one time. We have national vehicle cover on 4 vehicles, renewed & updated recently so our kids are covered, peace of mind. Now while quite far from home we suffered a breakdown, 9pm Saturday night. Offered to be taken to a local closed garage instead of home when policy clearly states recovery includes vehicle & 4 passengers to home if cannot be repaired the same day. Now it’s apparently’ at their discretion’ & they want the £30 excess + £270 to bring vehicle but not driver home. They then gave us a list of recovery garages to choose from, 1 was local to our home, we picked this & then asked why it couldn’t recover the driver also as it was from our area. The call handler then said this garage service couldn’t be used at all after giving it as an option. This is a blatant cash grab & not in their policy documents small print as I have checked throughly. It is also not acceptable. We have not paid them & arranged alternative recovery to home at a cheaper cost but still a cost we shouldn’t have incurred. Thankful it was not one of my daughters that this happened to. If this is a new condition it is not stated anywhere in their documentation on their website, no information has been sent to us in regards to this change. DO NOT TRUST THIS COMPANY. I am furious that they can do this after offering services which we paid for in good faith. I’d give them no stars if I could & will be changing to a reliable company asap.

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience as I was missold a…

Terrible experience as I was missold a policy when I asked for breakdown cover for my campervan. Paid for the policy for 2 years and they had the make, model and reg of my van. Then when I needed recovery they asked me what was in the van and I said it was a campervan to then find out I was not covered.
It does not mention anything on the breakdown certificate but does in the small print but when you call to ask for specific cover for a campervan and they have all the details of your van you do not expect it not to be covered in the policy you've just bought. I have paid for 2 years and just renewed in May and they left me stranded without recovery- and told me they would refund me but now in writing they are saying they won't. Be very wary of this company.

August 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look