Cowboyhood Reviews 

643
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and straightforward navigation, finding the purchasing process quick and simple. People often praise the appealing designs and unique selections of clothing displayed on the site, noting the attractive styles. However, many people express significant dissatisfaction with the actual product quality, frequently reporting that items received do not match online descriptions or images. Consumers often find materials to be cheap, with knitted items turning out to be printed designs on thin polyester. Additionally, sizing is a common concern, as many reviewers report items running much smaller than expected. Some customers also experienced shipping delays or never received their orders, while others noted a lack of detailed product information.

What people talk about most

Product

Users describe ambiguous interactions with product, with many appreciating the design, variety, and... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment that products received... See more

Order

People report ambiguous experiences with order, with many expressing significant dissatisfaction. Reviewers... See more

Website

Customers had ambiguous experiences with the website, with many praising its ease of navigation, quick... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding products reasonably priced and even on... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The website makes it appear that you are ordering a sweater. However, you are getting a hoodie that is printed in the design of the sweater. It's ok, but nothing what it was described to be.

Company replied

Rated 4 out of 5 stars

The selections were great and so unique but due to the various items the search feature is not very helpful. Tried searching for items for women only and it still brought up items for men. Sizing is... See more

Company replied

Rated 4 out of 5 stars

I liked how the navigation on the website was easy to follow and I had no problems when going back n forth to items on other pages while not losing my original place completely at an item of intrest.... See more

Company replied

Rated 4 out of 5 stars

The products are beautiful. The only issue I had was determining how measurements were devised. I ordered the full length cardigan for my daughter, my sister and myself; we're all different sizes. Th... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

643 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(643)

554 reviews in the last 12 months

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Rated 1 out of 5 stars

International AI Scam

*UPDATE: True Scam from "overseas". After being offered 10% to 40% of my total refund - with their whining about "international fees" being so high to issue refund that's all they can offer- just to get it over with i tentatively accepted.. now.. NO FURTHER COMMUNICATION ON THEIR PART and NO REFUND.!. Definitely stuck with CRAP items that are UGLY & don't fit. Should question why they respond to ALL 1*reviews with same canned AI Robotic response.* Items are definitely not as they appear on their AI website. I would say it's false advertisement or bait n switch.. but.?! **It IS FALSE ADVERTISING** Odered for Christmas gifts recv'd weeeeks later **tho being mailed from CA**, even tho they instantly take your money. They respond to emails requesting refunds in an extremely untimely manner so they don't have to refund customers. They haven't responded to 11th email sent requesting refund, and also asking how to return items that were requested ti NOT be sent due to requesting a refund before they even processed the order. I'm sure we're stuck with their inferior substandard products.. Just be aware before ordering from this website because their products are NOT as they appear.

December 20, 2025
Unprompted review
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Reply from Cowboyhood

Dear Mitchell,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 1 out of 5 stars

Unprofessional and poor customer service

I don't typically write reviews but I am disgusted with the customer service! First the items came late and then I couldn't use them so I wanted to return them, unused of course. I sent about 10 emails asking how to complete a return and all I got was the runaround and when I wanted to escalate the issue to management I never got a call or response. So now nothing got resolved and I'm stuck with these items I can't use. This company is so unprofessional i don't know how they are still in business! WARNING: Do not order from them!

November 3, 2025
Unprompted review
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Reply from Cowboyhood

Dear Jana Scalisi,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 1 out of 5 stars

It was the worst experience

It was the worst experience. Of purchasing online. The items. Online do not match up what you actually get. You do not get a heavy knitted sweater or. A cloak or a coat? You get a cheap imitation on polyester. I just emailed them but I don't have high hopes of it. Getting a refund? Also get this. One purchase. Was rejected by my bank, however. If your bank rejects it, they use another collection. Process and they get the money. Buyer beware. yada yadda yada I sent the pictures. To them days ago. And they still have not replied. I just sent them again. I sent them again. I still get no reply no refund.

January 3, 2026
Unprompted review
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Reply from Cowboyhood

Dear Patrick F Benson,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 5 out of 5 stars

It was incredibly easy to go through…

It was incredibly easy to go through the merchandise and make selections. Will wait to receive product before making further statements.

January 6, 2026
Unprompted review
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Reply from Cowboyhood

Dear Blaine Moss,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 4 out of 5 stars

The products are beautiful

The products are beautiful. The only issue I had was determining how measurements were devised. I ordered the full length cardigan for my daughter, my sister and myself; we're all different sizes. The bust and sleeves were simple. However, I wasn't sure how length was determined; from the neck,shoulders or waist? Soo I assumed the shoulders, we'll see when I receive them.

January 5, 2026
Unprompted review
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Reply from Cowboyhood

Dear Toika Trice,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 1 out of 5 stars

This company uses AI to promote their…

This company uses AI to promote their products. Clothing is not as it's shown on their website. Like the "Viking" sweater is just a print on cheap thin polyester. Their return policy is pretty much nonexistent as they say you can only return within 30 days of purchase but the items show up on the last day or after the return period. It was supposed to be a Christmas present. It's really a rip-off company.

December 2, 2025
Unprompted review
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Reply from Cowboyhood

Dear Tamay,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 5 out of 5 stars

The models looked sexy in your ads but…

The models looked sexy in your ads but when I saw HER in them she looked sexier.

January 6, 2026
Unprompted review
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Reply from Cowboyhood

Dear Gregory Patterson,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 1 out of 5 stars

Items were too small

Items were too small, contacted seller multiple times for return address only response they were sorry about problem. Return instructions returned to address on package no response. Contacted seller multiple times finally they responded after 3,4 emails they suggested keep items and refund only 20 percent DO NOT PURCHASE FROM SELLER NOT GOOD CUST SVC AND ITEMS NOT SAME AS PICTURED!

December 10, 2025
Unprompted review
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Reply from Cowboyhood

Dear HOMER JONES,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 5 out of 5 stars

The graphics are amazing 👏

The graphics are amazing 👏

January 4, 2026
Unprompted review
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Reply from Cowboyhood

Dear Thomas Thrower,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 1 out of 5 stars

don't recommend due to poor customer service

There customer service is slow I've written to the twice and still no reply from them I believe reading others reviews they will drag out replying to me or sending the items to me I don't believe the items will come good as reading others reviews will not purchase from here again with such poor reviews and very slow customer service

January 4, 2026
Unprompted review
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Reply from Cowboyhood

Dear Rachel Dunn,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 2 out of 5 stars

Items not as they are depicted

Saw an ad for Cowboyhood. While checking out their site. Found 2 items that I really liked and so did my roommate. Ended up ordering Men's Viking Weapons Compass Vegvisir Vintage Full Zip Hoodie and Men's Viking Celtic Art Cozy Fur Collar Knit Hooded Sweater Jacket.

I just received these items and not fully impressed with what was received. The sweater jacket per the image is very deceiving. In the image it looks fairly thick but when I received these the sweater jacket is extremely thin not to mention this was ordered as a 4xl but it definitely is not. As roommate tried this on which he wears a 4xl and it's more like a 2xl. As for the zip hoodie purchased this was also deceiving looks a like it would be warm but in reality it's maybe a late spring time / early summer type hoodie. Also this is thinner then depicted in the images.

I do want to mention when I placed my order the wrong shipping address pulled over to the shipping. I had contacted them and they did correct this for me. So there is something customer service is at least good on that aspect.

December 5, 2025
Unprompted review
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Reply from Cowboyhood

Dear SgtKrazy,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 5 out of 5 stars

Great products and easy purchase process

Great products and easy purchase process

December 31, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear John Fritter,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Easy to order

December 30, 2025
Unprompted review
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Reply from Cowboyhood

Dear Luis Yost,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

I'm a Viking

I'm a Viking. I love your style.

December 30, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Elaine,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

So far a fantastic selection that's not…

So far a fantastic selection that's not available anywhere. The Nordic line my ancestors wore or something like it is great. I just ordered and have not received anything yet but I am sure it will be great

December 30, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear zmung,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 5 out of 5 stars

Clear description of clothing products…

Clear description of clothing products and photos

December 29, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear Jose Benavides,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

Rated 1 out of 5 stars

Very deceptive listing images

I made a recent purchase from from this company and what I received was deception. The garments I ordered (2 tops and a dress) don't look like the listing images on the website. It is clear now that product listing images on the website are AI generated and I consider this deceptive trade practices. Also, the size small I ordered does not fit like a small. It fits more like a medium size, but the clothes are tagged with a size small label. The garments do not even have a clothing label for washing instructions or what kind of fabric was used to make it. The print design on the fabric looks like the image used was blown up too large and reproduced with poor image quality. At this point, I don't even want to hassle with trying to get my money back. I didn't even know I was ordering from China until I got my order confirmation after I paid. I've already emailed them to express my dissatisfaction and they responded asking for pictures of what I received. What a joke! I just want people to know that what you see on their website is NOT what you will be getting. I think they're using AI generated images that are not scaled to reproduce on clothing. Very poor quality product. Don't be fooled by their response to right your "negative experience". It's just a generic script they copy and paste to give an impression of willingness to help while they rip you off.

December 21, 2025
Unprompted review
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Reply from Cowboyhood

Dear Carmen,

Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.

We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

Rated 4 out of 5 stars

Please add to your clothing descriptions

Everything is great, but you really need to add more information to your clothing descriptions. That's because your photos don't always show the front. I wanted to know whether items had buttons or zippers, as well as pockets. That info was nowhere to be found. Otherwise, your site is great. Thanks.

December 27, 2025
Unprompted review
Cowboyhood logo

Reply from Cowboyhood

Dear NormaJean,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes

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