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Cox & Kings Reviews 

1,201
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company, often praising the well-chosen hotels, excellent guides, and meticulously planned itineraries for their holidays. Customers frequently highlight the staff's knowledge, helpfulness, and caring nature, which significantly enhanced their travel experiences. Many also appreciate the seamless organization and the quality of service, ensuring a smooth and enjoyable trip from start to finish. However, some people were dissatisfied with certain aspects, such as hotel quality in specific locations or itineraries that felt too rushed, with insufficient free time. A few other people also felt that the group sizes were too large for comfortable travel, and some experienced issues with transport quality or last-minute changes to their travel plans.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as "fabulous,"... See more

Staff

People report positive experiences with staff, highlighting the excellent tour managers and guides who were... See more

Location

Customers consistently note positive experiences with location, highlighting the amazing scenery, culture,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent organization from start to... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 4 out of 5 stars

Thoroughly enjoyed this trip. Fortunately shared by a great group. Met my ambition to see a Bengal Tiger on a Ranthambore safari. Only one hotel disappointing due to lack of hot water. Otherwise p... See more

Company replied

Rated 4 out of 5 stars

Just back from 16 days around South America, takingbin Peru/Buenos Aires/Iguaza Falls/Rio. Had a great group of 12 who all got on well and had a lot of laughs. Good itinerary, was full on but we d... See more

Company replied

Rated 4 out of 5 stars

A wonderful guided tour of Golden Triangle & Shimla. All beautifully organised and arranged. We were 18 in the group which was good but I wouldn’t have wanted any more. I was concerned that Cox & King... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,201)

61 reviews in the last 12 months

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Rated 3 out of 5 stars

Package tours were decent

Package tours were decent, but communication was a bit delayed.

August 28, 2025
Unprompted review
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Reply from Cox & Kings

Dear Marie Schwarzova,

Thank you for sharing your feedback with us. We regret that certain aspects of the service received from ourselves fell below expectations and for any disappointment that this caused.

We would like to thank you for booking with Cox & Kings and I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Fantastic trip

Fantastic trip , arranged by Coxandkings, “The heart of Ancient Greece “ ,we travelled in Mid June. Weather was all sunny ,warm , only about two hours much needed refreshing rain in Olympia at the last leg of the trip.It was a group travel.
Collection at Athens airport and departure arranged skilfully , porter with his cart carried all the group’s baggage .
Guide who had a PhD in Ancient Greek history, driver took excellent care for us. Coach was comfortable with enough leg space and drinking water bottles always avialble.
The country was picturesque with
Olive tree forests , grape vines ,mountains covered with trees , and houses one or two storied with red tile roofs dotted the countryside, Even in the main city Athens no skyscrapers to obstruct the sky view.
Itinerary was arranged perfectly with mixture of ancient history, culture and religion.
All interesting places of history book were there for us to see,
Acropolis, Parthenon, Corinth Canal,Mycenae and Epidarus, Nafpion lovely town with its hill, Picturesque Byzantine town of Monemvasia,Mystras with its eight hundred stone stairs down, Olympia with its museum, main site and running track, Delphi site of a million and half olive tree forest, in Delphi museum, temple of Apollo, ruins of sanctuary of Athena, Pythian festival stadium,nearby mountain village Arachova, truffle hunting in oak forest of Kalembaka then to the Eastern Orthodox monestries on world famous Meteora rocks.
We also had Greek wine testing stop , olive Museum,and a trip to olive farm with demonstration of olive oil making .there was an olive tree a thousand years old .
Hotels were magnificent, splendid Kinsterna hotel in Monemvasia with its beautiful garden ,grape vines and excellent breakfast,,hotel Amalia in Delphi with its smiling ready to help staffs in dining, and Divani Meteora hotel with excellent view of the Meteora rock.
Many full boards ,some half board ,welcome dinner and farewell drinks
At stops on the way coffee was available and English being second language in the country had no language barrier.
Good value for money

June 13, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bhattacharyya,

Thank you for sharing your feedback, following your recent trip to Greece with us.

I am glad you had such an enjoyable trip and look forward to welcoming you on another Cox and Kings holiday soon.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland



Rated 5 out of 5 stars

Memroble Trip.

Very well organised tour with excellent guides.
Peru was scenic, cultural and people were very nice and helpful.

June 11, 2025
Unprompted review
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Reply from Cox & Kings

Dear Lina,

Thank you for sharing your comments, following your recent trip to Peru, I am glad you had such an enjoyable trip.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Thanks Cox and Kings

Thank you Cox and Kings our time in Peru was wonderful. Although extremely tiring - there was so much included - we came away with many memories and a sense of real achievement. We were well looked after with very good quality hotels. The trip planned to ensure that everything worked smoothly. e.g. we were exposed to the higher altitudes gradually to minimise risk of altitude sickness. Many fantastic sights and scenery, with Machuu Picchu being awe inspiring.
All guides were very knowledgeable and friendly

June 11, 2025
Unprompted review
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Reply from Cox & Kings

Dear Nicholas,

Thank you for sharing your feedback with us, following your recent trip to Peru.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent

My enquiry was dealt with efficiently and quickly that resulted in me booking my holiday immediately

June 26, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Davis,

Thank you for taking the time to share your comments with us following your recent booking. I do hope you have a wonderful holiday.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great Peru Tour

A most enjoyable Peru tour with Cox &Kings. Well balanced itinerary delivered very efficiently. Great selection of hotels. The local tour leader and guides were good.

June 22, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Richardson,

Thank you for sharing your feedback with us, following your recent trip to Peru.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Southern Caucasas June 2025

I throughly enjoyed the trip. All 3 countries were interesting to visit. The guides very good particularly Sally our guide in Gerogia who was excellent. A busy programme with lots to see. A lot of walking including steps involved. Good group of travellers.



Nice travelling group, everybody got on which helped make the trip go so well.

June 20, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bean,

Thank you for sharing your feedback with us, following your recent trip to.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 1 out of 5 stars

Just called Cox & Kings for a quote for…

Just called Cox & Kings for a quote for a holiday to India, firstly the lady miscalculated my holiday days as she was looking at a different month, she told me there wasn't a 28th March ?!!

Then she said she couldn't help as we're going to a wedding and we had our own accommodation booked for 5 days. They won't look at anything under 7 days accommodation (ours was 6 days needing extra hotels etc), we could have extended the holiday by a day but at this point she'd been so uninterested and abrasive that I'll go with Audley who were really lovely and super flexible. They have also arranged a driver and day trips when we are at the wedding accommodation. Very disappointed, lost a customer forever.

July 4, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Ellis,

Thank you for taking the time to share your feedback with us and please accept my apologies that you were unhappy with our service on this occasion.

I am sincerely sorry that you felt the Sales Consultant was uninterested and abrasive. Having listened to the call I accept that the dates were confused at the time, however, I found the consultant to be clear and precise and apologetic when it was realised that you wanted to use our services for accommodation only for a short period, which sadly we cannot offer due to internal company policy.

Nonetheless, I shared the call with our Sales Manager so that the content can be reviewed to improve communication in the future and I would like to thank you for raising this with us.

I apologise again for any disappointment in the service received on this occasion and I would like to wish you an enjoyable trip to India.

With warm regards
Emma Pugh
Guest Relations & Compliance Manager
Cox & Kings UK

Rated 5 out of 5 stars

Very well organised holiday and good group size

Excellent trip that really covered all aspects of Peru so that you felt immersed in the culture and sights of the country - and not just Machu Picchu.
A very well planned itinerary led us gently through the acclimitisation so that we could cope with 14,000 ft levels at points. It was essential for me to visit Machu Picchu a second day and not feel rushed or short-changed with a quick 2hr visit then moving on (as most tour companies do), so this itinerary from Cox & Kings is perfect. I also liked the choice of extension options and being able to do Paracas and the Nazca Lines. Why go all the way to Peru and not do everything?!
Finally, the tour guides were excellent as was the accommodation.

June 11, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Reid,

Thank you for sharing your feedback with us, following your recent trip to Peru, I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

We enjoyed a very well organised and…

We enjoyed a very well organised and enjoyable holiday with Cox and Kings, and, on returning Katy from Customer Services exceeded all expectations with an issue that was favourably resolved for us. We will most certainly be returning customers, and have recommended the company to friends.

June 27, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Williams,

Thank you for sharing your comments.

I am pleased we were able to assist and resolve any issues following your trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent itinary with very interesting…

Excellent itinary with very interesting sights. Excellent and helpful guide. Very good driver. Good hotels.

June 16, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Overton,

Thank you for sharing your feedback with us, following your recent trip.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent holiday experience

June 7, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Berger,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Exhausting but worth it!

Overall, an excellent trip. Our tour guide, Mario, was brilliant. He really looked after us and went above and beyond. Heavy touring schedule; lots of walking, lots of coach travel (thanks also to our driver). The first hotel was great. The second hotel, not so much, which was very disappointing. In terms of what you see v value for money = outstanding.

May 7, 2025
Unprompted review
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Reply from Cox & Kings

Dear Rachael,

Thank you for sharing your feedback with us, following your recent trip.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

I could speak to someone who gave me…

I could speak to someone who gave me her name and discussed the holiday before I booked. Later I had a query and how nice it was to ask for the person who could answer my question immediately.

June 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Butler,

Thank you for taking the time to share your comments with us following your recent booking.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Amazing Trip

We've just come back from an amazing trip to Uzbekistan and Tajikistan including driving the Pamir Highway organised by Ovidiu David at Cox & Kings. Ovidiu was helpful, professional and dealt with all our requirements (and many changes!) with skill and patience.

May 27, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Constant,

Thank you for sharing your feedback, following your recent trip with us.

We would like to thank you for booking with Cox & Kings and I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Booking was smooth and well informed

Booking was smooth and well informed. Timescales and promises met

June 5, 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your comments with us following your recent booking.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Cox and Kings offer a reliable and…

Cox and Kings offer a reliable and trusted service at good value

November 18, 2024
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your comments with us.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent holiday staying in Malta

Excellent holiday staying in lovely hotel with glorious views and good choice of food and bars. Very good professional tour guides on a well organised holiday. Would recommend and use again

May 16, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Morgan,

Thank you for sharing your feedback, following your recent trip to Malta with us.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Would definitely recommend Cox and Kings !! …

We had an amazing time in Peru, a definite 10 !!

The guide Francisco was amazing and nothing was too much trouble. The accommodation was excellent and the trips were well
organised and great local guides .

The train journey was amazing and had delicious food . The tasting evening was an awesome experience.

There were so many highlights 😄

We had a great group and the size of 14 was perfect . The transport was very comfortable .

May 21, 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for sharing your feedback with us, following your recent trip to Peru.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

DREAM TRIP TO UZBEKISTAN. It has been my daughter's long…

It has been my daughter's long cherished dream to visit part of the Silk Road and especially the fabled cities of Samarkand, Khiva and Bukhara. Our tour in May of this year was organised by Cox & Kings. From our first contact to the last all went perfectly smooth. Transport, accommodation, tour guides and above all our visits to memorable, stunning monuments and places exceeded our expectations. It was a breath taking experience never to be forgotten. Uzbekistan is well worth a visit. We met truly lovely Uzbek people wherever we went! We would happily go go back to Cox & Kings for our next adventure.

May 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Miss Newman,

Thank you for taking the time to share your comments with us following your trip to Uzbekistan. I am glad you had such an enjoyable trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

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