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Cox & Kings Reviews 

1,202
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company, often praising the well-chosen hotels, excellent guides, and meticulously planned itineraries for their holidays. Customers frequently highlight the staff's knowledge, helpfulness, and caring nature, which significantly enhanced their travel experiences. Many also appreciate the seamless organization and the quality of service, ensuring a smooth and enjoyable trip from start to finish. However, some people were dissatisfied with certain aspects, such as hotel quality in specific locations or itineraries that felt too rushed, with insufficient free time. A few other people also felt that the group sizes were too large for comfortable travel, and some experienced issues with transport quality or last-minute changes to their travel plans.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as "fabulous,"... See more

Staff

People report positive experiences with staff, highlighting the excellent tour managers and guides who were... See more

Location

Customers consistently note positive experiences with location, highlighting the amazing scenery, culture,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent organization from start to... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 4 out of 5 stars

Thoroughly enjoyed this trip. Fortunately shared by a great group. Met my ambition to see a Bengal Tiger on a Ranthambore safari. Only one hotel disappointing due to lack of hot water. Otherwise p... See more

Company replied

Rated 4 out of 5 stars

Just back from 16 days around South America, takingbin Peru/Buenos Aires/Iguaza Falls/Rio. Had a great group of 12 who all got on well and had a lot of laughs. Good itinerary, was full on but we d... See more

Company replied

Rated 4 out of 5 stars

A wonderful guided tour of Golden Triangle & Shimla. All beautifully organised and arranged. We were 18 in the group which was good but I wouldn’t have wanted any more. I was concerned that Cox & King... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,202)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

DREAM TRIP TO UZBEKISTAN. It has been my daughter's long…

It has been my daughter's long cherished dream to visit part of the Silk Road and especially the fabled cities of Samarkand, Khiva and Bukhara. Our tour in May of this year was organised by Cox & Kings. From our first contact to the last all went perfectly smooth. Transport, accommodation, tour guides and above all our visits to memorable, stunning monuments and places exceeded our expectations. It was a breath taking experience never to be forgotten. Uzbekistan is well worth a visit. We met truly lovely Uzbek people wherever we went! We would happily go go back to Cox & Kings for our next adventure.

May 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Miss Newman,

Thank you for taking the time to share your comments with us following your trip to Uzbekistan. I am glad you had such an enjoyable trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Trip to Amalfi coasr

Our trip to the Amalfi coast staying in Caserta and near Sorrento was great. All the local guides were good, particularly the one who was with us throughout the trip, who went the extra mile. The inclusive trips were all good. The hotel in Caserta (which could have been a bit better appointed) was very well placed for the town and the one on Vice Equense was an attractive boutique hotel with wonderful views and lovely staff.

May 8, 2025
Unprompted review
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Reply from Cox & Kings

Dear Miss Pointer,

Thank you for sharing your feedback with us, following your recent trip with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Uzbekistand: The Golden Road to Samarkand with Cox and Kings

This incredible central Asian holiday offers a fascinating journey through the history, landscape, culture and politics of past and modern-day Uzbekistan. Our local guide was excellent and the participation of a regional history expert really added to the experience. Accommodation was great. The food is fabulous, though be patient when ordering and remember English is not everyone's first language. Vegetarians are well catered for with grilled vegetables.

April 25, 2025
Unprompted review
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Reply from Cox & Kings

Dear Melanie,

Thank you for sharing your feedback with us, following your recent trip to Uzbekistan.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Superbly Organised Tour of Sicily

Great communication from first enquiry through to feedback. Saw most of the top sights in Sicily, led by a guide with extensive knowledge of the history, architecture, and decoration of the buildings. Stayed in comfortable and hospitable 4* hotels, all of which provided buffet breakfasts with huge choice. Highly recommended.

May 5, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Eden,

Thank you for taking the time to share your comments with us following your trip to Sicily. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

A well respected and upmarket company

The organizational ability of this company is incredible. A very complicated and coordinated agenda was made very smooth by the excellent arrangements made by Cox and kings.

May 1, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bawden,

Thank you for sharing your feedback with us, following your recent trip to South America.

I am glad you had such an enjoyable trip and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Well organised trip to Naples & the…

Well organised trip to Naples & the Amalfi coast, excellent Tour Leader who went above and beyond recommending local eateries & events, and advising on what to see and do in the free days.
The tour had two hotels, one in Caserta which was well located but a little dated and tired (although spotlessly clean) and a second near Sorrento which was bright and clean with excellent staff and food but a slightly poorer location requiring the use of the shuttle bus or taxis to visit anywhere.
Overall I would score the whole holiday as 9/10.

May 8, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bennett,

Thank you for sharing your feedback with us, following your recent trip to Naples.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due. We are always looking for ways to improve our offering and your feedback will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Our Morocco Trip

The trip was well-planned and everything went smoothly. It was all really interesting and we felt we knew the country much better at the end of the trip.
Our guide Samir was wonderful, well-informed, thoughtful and imaginative in dealing with peoples' needs. Our driver Mohammad was superb, especially on the windy mountain roads and his assistant Ahmed was infinitely polite and helpful.

April 26, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Hosking,

hank you for sharing your feedback with us, following your recent trip to Morocco.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

First Class Customer Service from Cox & Kings

First class customer service from Cox & Kings on a booking we made for a personalised trip to Albania and Corfu. Throughout the booking process, Matthew was so incredibly helpful, informative and professional. His suggestions for the tour itinerary were way beyond our expectations and he took time and patience in tweaking things to make sure we were getting the best possible experience. Unfortunately due to my husband becoming seriously ill just a month before departure we had to cancel our trip. Even then Matthew was so helpful in helping us through the cancellation process and putting everything into effect so swiftly. He was so supportive throughout. We were naturally disappointed that we had to cancel our trip but due to the superb customer service we received from Cox & Kings and, in particular, Matthew we shall definitely be using for them for future holidays.

May 15, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Johnson,

Thank you for sharing your feedback with us. I am sorry that you were unable to travel and do hope that your husband has now made a full recovery.

I am pleased that Matthew was able to assist and make the cancellation process as smooth as possible.

We hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland



Rated 5 out of 5 stars

Uzbekistan- Heart of Asia tour

My recent Silk Road tour through Uzbekistan was absolutely fabulous, for many reasons. Alam, our Uzbek guide, was truly superb - extremely knowledgeable and impressive, alongside being very courteous, kind and helpful to each member of our group throughout the trip. The meals were great…varied, interesting, some rather unusual and often in superb locations, such as on rooftops of restaurants with incredible views, such as in Khiva, Bukhara and Samarkand. I loved every minute of the trip, even though the temperatures reached 35 degrees on some days and there were some long days travelling though the desert!
Thank you for a really wonderful, memorable trip and I would highly recommend Cox and Kings travel company, whom I booked the trip through.
I am now enthralled by the Silk Road history, spirituality, culture, art and geography and am enjoying the fascinating literature on the subject, such as Peter Frankopans recent book, The Silk Roads -A New History of the World.

April 18, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs McLean,

Thank you for sharing your feedback with us, following your recent trip to Uzbekistan.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Brilliant holiday to South America

Brilliant holiday to South America. I would recommend this to anybody wishing to dip their toe into this fascinating region.

April 22, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr O'Neill,

Thank you for sharing your feedback with us, following your recent trip to South America.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

A well organised, varied but full on trip.

A well organised if rather full on trip around the whole island of Taiwan. Lots of local colour, friendly people and good food. Varied sightseeing, including atmospheric temples, beautiful lakes ,forests and stunning mountain scenery. Good value for money, though long flights (direct) and I would recommend upgrading seats if possible. We travelled round on a comfortable, spacious coach, with regular stops. Our guide was knowledgeable and enthusiastic. Taiwan is a very clean country with many modern features. Reasonable value and well worth a trip.

April 18, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr De Graeve,

Thank you for sharing your feedback with us, following your recent trip to Taiwan, I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Unforgetable!

I am known to be somewhat of a needy and difficult - I tend to point out what is wrong But fantastically there was simply nothing to complain about regarding my recent tour to Uzbekistan. It was marvellous! This was the best tour I have had in years, and I go on long-distance tours every few months. The program was wonderfully planned, the tour manager - an art historian by the name of Diana Driscoll, never stopped feeding us amazing information. I learnt so much. Our local guide, Babur, was superb. The small size of the group made a big difference - it gave us a chance to concentrate on the history and the art, not on endless toilet breaks, which is usually what you get with larger groups.
The hotels were chosen brilliantly. They were all in central locations of the places that we stayed in, comfortable, and with good breakfasts. But the most important thing was the country itself - it's astounding!

April 4, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bromley,

Thank you for sharing your feedback with us, following your recent trip to Uzbekistan.

I am glad you had such an enjoyable trip and your comments have been passed on to the relevant members of staff so that credit can be given where it is clearly due.

We would like to thank you for choosing Cox & Kings on this occasion.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Rajesthan tour

Tour was great, guides on whole were excellent. Udaipur: we felt we should have done palace tour first rather than boat trip as palace tour was extremely busy ( too much so); Deogarh was lovely and nice to have quieter town to walk through & added bonus to have tea with BB; Jodhpur.. excellent ; Bikaner - guide was pushy , also took us on a “sunset high tea”. We left a fantastic hotel to watch the sunset from a sand dune, & then were given chicken nuggets and chips. We weren’t able to use the hotel facilities/ pool or enjoy the restaurant due to timings. Very disappointing ! Guide at Agra was brilliant.. good English & informative. Had a great trip, although exhausting and we needed a few more rest afternoons 😀

February 13, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Loescher,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Just back from a busy trip across South America

Just back from a busy trip across South America incorporating Brazil, Argentina, Bolivia and Peru.
What a fantastic trip and a rollercoaster view of the top sights in South America.
A number of early morning starts and lots of flights involved but very strong guides to look after us.
Sandra In Buenos Aires was exceptional as was Laticia and helped to make it a memorable holiday. The hotels were generally of a very high standard
We loved the holiday and Mari on the booking side could not have been more helpful.
A busy but fantastic holiday.

April 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bergin,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

Your comments have been passed on to the relevant members of staff here in the UK along with our partners in destination so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Just back from a Cox and Kings Holiday…

Just back from a Cox and Kings Holiday -“Japan’s Cultural Treasures”. A varied and enjoyable trip. Well planned and attention to detail ++.
A delightful and knowledgeable guide who steered us round railway stations and got us on and off bullet trains etc. Strong winds delayed one of our railway journeys which meant we missed out on the scheduled tea ceremony. The company were very generous to compensate us with a group dinner.
Have already recommended this trip to friends.

April 7, 2025
Unprompted review
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Reply from Cox & Kings

Dear Dr Main,

Thank you for sharing your feedback with us, following your recent trip to Japan.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Very responsive to my enquiry and…

Very responsive to my enquiry and adapted the itinerary to meet our requirements (minimising internal flights, backtracking on the route and hotel choices).

March 14, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Brown,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Fantastic tailor made holiday

Fantastic tailor made holiday, everything went perfectly and we had the most wonderful time.

February 17, 2025
Unprompted review
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Reply from Cox & Kings

Dear Hilary,

Thank you for sharing your comments, I am glad you had a wonderful holiday.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Happy booking experience

I have used C & K in the past and have always been happy, so had no hesitation with booking a group tour. Once again their team was friendly and professional and the paperwork/itinerary that followed was as expected.

March 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bishop,

Thank you for taking the time to share your comments following your recent booking with us.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

I did this as a private tour and…

I did this as a private tour and everything went to plan. The scenery as you travel from Amritsar to Shimla is stunning. Highlights were the Golden Temple in Amritsar and the border ceremony; the Tibetan Settlement; the festival at the Tashijong Monastery and as ever in India, the friendliness of the people.
I was glad that I upgraded to the Oberoi Wildflower hall in Shimla where I especially enjoyed the hotel's nature walk through the forest and the history talk.

April 1, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Haig,

Thank you for sharing your comments, following your recent trip to India with us. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Memorable Egyptian holiday

I was incredibly fortunate in having Sher work with me to plan our recent trip to Egypt. From beginning to end he went out of his way to make sure we had a memorable holiday and when issues arose he dealt with them swiftly and efficiently, always keeping me updated. There was no anxiety in having to chase an agent for a response, he was always on it.
Our boat, the Nile Sanctuary, was fantastic, with delicious food and staff who went out of their way to make sure all our needs were catered for.
We had an excellent guide in Amr and the Cox & Kings agents on the ground were very efficient. Everything was meticulously planned and it was so reassuring to have them on hand, especially when trying to navigate the challenges of travelling with EgyptAir which required some last minute changes to our schedule. However, we ended up with a better itinerary and that is all thanks to Sher's considerable efforts. He will be my first point of contact when planning any future trips!

February 26, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Goodchild,

Thank you for sharing your feedback, following your recent trip to Egypt with us. Your comments have been shared with Sher and the relevant staff members as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

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