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Cox & Kings Reviews 

1,202
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company, often praising the well-chosen hotels, excellent guides, and meticulously planned itineraries for their holidays. Customers frequently highlight the staff's knowledge, helpfulness, and caring nature, which significantly enhanced their travel experiences. Many also appreciate the seamless organization and the quality of service, ensuring a smooth and enjoyable trip from start to finish. However, some people were dissatisfied with certain aspects, such as hotel quality in specific locations or itineraries that felt too rushed, with insufficient free time. A few other people also felt that the group sizes were too large for comfortable travel, and some experienced issues with transport quality or last-minute changes to their travel plans.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as "fabulous,"... See more

Staff

People report positive experiences with staff, highlighting the excellent tour managers and guides who were... See more

Location

Customers consistently note positive experiences with location, highlighting the amazing scenery, culture,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent organization from start to... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 4 out of 5 stars

Thoroughly enjoyed this trip. Fortunately shared by a great group. Met my ambition to see a Bengal Tiger on a Ranthambore safari. Only one hotel disappointing due to lack of hot water. Otherwise p... See more

Company replied

Rated 4 out of 5 stars

Just back from 16 days around South America, takingbin Peru/Buenos Aires/Iguaza Falls/Rio. Had a great group of 12 who all got on well and had a lot of laughs. Good itinerary, was full on but we d... See more

Company replied

Rated 4 out of 5 stars

A wonderful guided tour of Golden Triangle & Shimla. All beautifully organised and arranged. We were 18 in the group which was good but I wouldn’t have wanted any more. I was concerned that Cox & King... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,202)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

quick and easy booking process!

I knew where I wanted to go and I found the booking process easy and trouble free. Neil Davis was very helpful and pleasant.

January 27, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Baxter,

Thank you for taking the time to share your comments with us following your recent booking. I hope you have a wonderful time in Turkey.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Very helpful

Very helpful especially as I initially made an error regarding my flights and this was rectified when I called.

February 11, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Shaw,

Thank you for taking the time to share your comments with us following your recent booking. I am glad any problems were resolved swiftly.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Costa Rica is a delight

A recent trip to Costa Rica was a real delight. Under the care of an Excellent guide, providing not only comprehensive information about the wildlife but also an insight into the real Costa Rica. The hotels were well chosen for comfort and variety. The trip included a range of excursions which kept the group busy. The tour included a family, couples and solo travellers. The trip was well organised with good information to prepare in advance of travel. Very good value for the cost and I would travel again with Cox & Kings

January 31, 2025
Unprompted review
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Reply from Cox & Kings

Dear Miss Rigelsford,

Thank you for taking the time to share your comments with us following your trip to Costa Rica, I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Costa Rica Experience

Overall, I would rate this tour as one of best I’ve been on (8th). And would rate it 10/10, with the only proviso being the guest has to have a moderate level of fitness. We were blessed with good weather throughout, which often meant very hot/humid. As one or two in group had difficulty with hilly trails the guide chose easier ones (good for him as we still saw a cross section of wildlife, birds, reptiles, flora and fauna).

The guide, Jorge, was very good and flexible when offering options, The driver Stefan was very safe and courteous.

Food, without exception was excellent and good choices (often buffet for b/fast and lunch but menu available for evening) – also good range of drinks available. Service at every stop was always helpful and with a smile.

Tour is based on eco-system etc so in CR lodges will be in hotel grounds (outdoor walk to your cabin) but only to be expected – iguana in dining room, coatimundi on your patio, insect spray needed in evening. We are wildlife tourists!

I flew out from London with KLM out and AirFrance back. The other guests were very critical of route using United Airways (2 were sick after in-flight meal) .

February 4, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Morgan,

Thank you for sharing your feedback with us, following your recent trip and I am glad you had such an enjoyable time.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Solid

Solid, experienced team with meticuluos backoffice prep work and bookings. Timely and reliable logistics on the ground. Choice of hotels is one area of improvement but overall had a good trip with them in Panama and Costa Rica. Especially the tour guide and the driver in Costa Rica were top notch, we couldn't have asked for a better duo.

February 1, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Erdivan,

Thank you for taking the time to share your comments following your trip to Panama and Costa Rica. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Good service

Sher was very friendly and helpful

February 11, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Johnson,

Thank you for taking the time to share your comments with us following your recent booking. I am glad you had such a smooth process booking your trip with us.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great Tour

Well conceived tour. The scope and pace of itinerary was nicely judged. Wonderful country and outstanding guide/tour manager.

January 25, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr O'Reilly,

Thank you for sharing your feedback with us, following your recent trip to Chile.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Passage through Rajasthan

We had a wonderful escorted tour of Rajasthan that far exceeded our expectations. The level of organisation was second to none and we felt very well looked after both before the trip and throughout

January 23, 2025
Unprompted review
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Reply from Cox & Kings

Dear Dr Rogers,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Splendid Splendours Tour to South America

Just returned from a cracking tour of South America organised by Cox & Kings. A neatly-paced, small group canter around Chile, Argentina and Brazil, taking in all the important sights at the end of the world and one of the seven wonders of the world. Transportation, hospitality and guiding all smooth and effective. Indeed a couple of the guides were truly world class. One hotel was below par, but the 6 others more than made up for it.

February 9, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Coward,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great tour of Patagonia

Great tour , well planned and organised well worth a visit. Top class Tour manager in Sandra if you have her on your tour you will be looked after from start to finish, she made the tour go smoothly all flight/hotel/trip bookings all taken care of before hand.

January 16, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Barrett,

Thank you for sharing your feedback, following your recent trip to Patagonia with us.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent tour of Costa Rica.

Well organised programme packed full of interesting experiences, with a superb tour leader, which gave us a real feeling for the beauty and variety of Costa Rica. As a group we bonded really well and we enjoyed many memorable experiences which we will remember for a long time.

January 23, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Trice,

Thank you for taking the time to share your comments with us following your trip to Costa Rica. I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Costa Rica Trip. Excellent organisation

Excellent organisation. Everything went to plan. Our guide’s vast knowledge of wild life made the holiday. We saw 101 species of birds and many reptiles and mammals. I would definitely travel with Cox and Kings again.

January 16, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Hayes,

Thank you for sharing your feedback with us, following your recent trip to Costa Rica.

I am glad you had such an enjoyable trip. We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Excellent trips

I’ve been away with C&K twice in the past few years and already got another trip planned this year.
The standard of trip, the hotels and guides are always very good. I really enjoy the itinerary’s which takes the hassle out of booking each element myself.
The group sizes are always just right, for me too. Travelling on your own can be daunting. But I am so pleased I did, I’ve visited places I’d never have gone to alone. Peru & Jordan, with Mexico to come.

October 1, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Wiffen,

Thank you for sharing your feedback with us.

I am glad you have had such enjoyable trips and I do hope that you enjoy your time in Mexico.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent customer service

January 6, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Parry,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 1 out of 5 stars

Called the yesterday was told they were…

Called the yesterday was told they were very busy and that I should have to wait a week

January 20, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Grosvenor,

I am sincerely sorry that you have had a negative experience when trying to call us. I have asked or Sales Manager to review all calls inbound so we can establish what has happened here, however, we have been unable to locate your call.

Could you please contact me urgently - epugh@abercrombiekent.co.uk with your details so I can investigate this further.

Many Thanks in advance
Emma Pugh
Guest Relations & Compliance Manager

Rated 5 out of 5 stars

Excellent tour of South America highlights

Our trip was a combination of the small group Splendours of Chile trip followed by a private tour through Argentina and Brazil. Paula, our guide in Chile, was superb and everything went very smoothly. The sights we saw from the desert down to Patagonia were amazing and Paula's knowledge and enthusiasm really added to the whole experience.
The rest of our trip was very well organised with helpful, friendly guides meeting us at each destination. The Perito Merino glacier and the Iguazu Falls were highlights. Leonardo, our guide in Rio de Janeiro, went out of his way to make sure we got the most out of our visit to his city. The only disappointment of the whole trip was the cooking experience in Rio which left us both feeling unwell due to the heat.
Overall, an amazing experience and we would definitely recommend David at Cox and Kings for organising it for us.

November 3, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Wright,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

Your feedback has been shared with the relevant team members here in the UK and have also been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Central America group tour

Enjoyable well organised tour through Central America, the only downside was that some of the transport (i.e. private buses) were too small and uncomfortable for the long journeys and that some of the local guides could have been better at communicating.

November 14, 2024
Unprompted review
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Reply from Cox & Kings

Dear Brian,

Thank you for sharing your feedback with us, following your recent trip to Central America.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Fantastic 18 days in Peru, Chile and Argentina

Cox and Kings (Jo McCreery) did a great job customising our tour so that we got just enough time in each location focusing on the things we most wanted to see and do. A really enjoyable trip all round but EcoCamp Patagonia was the highlight for us - our base for hiking over three days in Torres Del Paine National Park. The guides were fantastic and the group we were part of got on really well together. The camp is in such a beautiful place and the pods were superb.

November 10, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Lister,

Thank you for sharing your comments with us, following your recent trip to South America. Your kind feedback has been shared with Jo.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Well organised private tour

November 7, 2024
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for sharing your feedback.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 1 out of 5 stars

Misleading itinerary - disappointing passage through Rajesthan

I booked my trip based on superb C&K 2018 holiday in Peru, the route and boutique palace hotels. Weeks prior to departure, they notified 3 hotel changes. One downgrade to a character hotel, which had poor room security, cold water and a broken cash machine. At here view is that a £5-10 discount to enable me to retain some currency was adequate compensation for this. Two were changed to bland corporate boxes, apparently as those planned were taken over by weddings. This we found not to be correct by guests staying there and searching room availability.
A jeep dune drive was in fact a jeep drive to the edge of the city to a pile of sand in a field. Optional cooking lesson was a demonstration, and blocking printing/star gazing not available due to hotel changes.
C&K asked for feedback and their defensive response to comments was that they arranged drinks/nibbles at a C&K employees house, a cheap scarf and theatre show (simply shocking and dragging out 45m). Oh and a 5% discount from my next C&K holiday ????????
India did not fail to disappoint, but the experience was significantly reduced by the above changes and misleading activities. I seriously wish I had not relied on my previous experience with C&K. Standards have dropped and I shall never trust them again

November 14, 2024
Unprompted review

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