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Cox & Kings Reviews 

1,202
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized holidays and itineraries, often highlighting the exceptional knowledge and helpfulness of the staff and guides. Many people appreciate the carefully chosen locations and the overall excellent service, with numerous mentions of comfortable and well-situated hotels. Reviewers frequently describe their trips as unforgettable and express a desire to travel with the company again, emphasizing the smooth logistics and immersive experiences. However, some customers also noted issues with the quality of certain aspects, such as long coach journeys and hotels that did not meet expectations or were poorly located. A few other people also felt that some tours were too rushed, with insufficient time to explore attractions or relax, and experienced problems with transport quality or last-minute changes to arrangements.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction and calling their trips... See more

Staff

Consumers find staff to be positive, with many reviewers praising the tour managers and guides as excellent,... See more

Location

Reviewers mention positive feedback about location, with many praising hotels for being well-situated and... See more

Service

Customers had positive experiences with service, with many reviewers praising the excellent organization of... See more

Quality

People report ambiguous experiences with quality, with some finding everything perfect and hotels to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 4 out of 5 stars

Thoroughly enjoyed this trip. Fortunately shared by a great group. Met my ambition to see a Bengal Tiger on a Ranthambore safari. Only one hotel disappointing due to lack of hot water. Otherwise p... See more

Company replied

Rated 4 out of 5 stars

A wonderful guided tour of Golden Triangle & Shimla. All beautifully organised and arranged. We were 18 in the group which was good but I wouldn’t have wanted any more. I was concerned that Cox & King... See more

Company replied

Rated 4 out of 5 stars

Just back from 16 days around South America, takingbin Peru/Buenos Aires/Iguaza Falls/Rio. Had a great group of 12 who all got on well and had a lot of laughs. Good itinerary, was full on but we d... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,202)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Nov 2024 Madagascar Wildlife Adventure

Nov 2024 Madagascar Wildlife Adventure

Fabulous tour. Hotels and food were excellent. I have to mention our tour guide Tsoa who looked after us so well with endless patience and knowledge in answering all our questions. Also a special mention to our driver George who safely navigated what are terrible road conditions at times. A trip of a lifetime with my daughter making lasting memories.

November 9, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bryant,

Thank you for taking the time to share your comments with us following your trip to Madagascar and I am glad you had such an enjoyable trip.

Your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback .

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Amazing tour

Great organisation, full on tour, dedicated team, using guides that are very professional, the whole package from hotels, connections, guided tours are exceptional

December 3, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Davies,

Thank you for taking the time to share your comments with us following your trip to South America.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

South America tour - fabulous

We had the most amazing time on our South America tour.
We did the 18 night tour starting in Lima, visiting Sacred valley, Machu Pichu, Cusco, Lake Titicaca, Le Paz, Iguazu falls, Buenos Aires, Rio de Janeiro
Itinerary was busy but the guides worked so hard to ensure that we got the most out of our visit. As always with travel we encounter some delays and a few small itinerary changes. These were on the whole dealt with brilliantly.
There was only one guide who seemed determined to ensure that we did absolutely everything on the list even when the group kept insisting that they were tired, cold and hungry and wanted to finish up. Also, in hindsight we would have been better to have visited the larger set of floating islands on the Peruvian side rather than the 3 hour hydrofoil journey to the Bolivian side. Perhaps one for the Company to look into for future tours?!
In contrast our last guide in Rio, Letitia was good fun and ensured each and everyone of us was looked after and having the best experience.
Best bits for me were Iguazu, the Belmond express to Puno and Cusco

November 13, 2024
Unprompted review
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Reply from Cox & Kings

Dear Ms Gaudion,

Thank you for sharing your feedback with us, following your recent trip to South America. I am glad you had an enjoyable trip. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Thoroughly enjoyed our South African tour

Couldn’t be more happy with our tour of South Africa. Very well organised, excellent tour guide and good choice of accommodation especially the game lodge.

November 21, 2024
Unprompted review
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Reply from Cox & Kings

Dear Marian,

Thank you for sharing your feedback with us, following your recent trip to South Africa.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Booking …

Bianca has been dealing with me very promptly and in a lovely friendly manner. If the forthcoming trip is as good as she is then I’m not worried.

January 2, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Craig,

Thank you for taking the time to share your comments with us following your recent booking. Your wonderful feedback has been shared with the relevant team, including Bianca.

We would like to thank you for booking with Cox & Kings.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Well organised trip with a lovely group…

Well organised trip with a lovely group of people. Hotels were brilliant and iguazu falls was so special. Loved the hotel so close to the falls. Guides we’re all informative and we would definitely book again with this company’s

November 21, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Binesh,

Thank you for sharing your feedback with us. I am glad you had an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great Tour of Chile, Argentina and Brazil

Fairly reasonable cost
Good communications prior to leaving
Excellent tour with a great guide in Patagonia
Everything happened as stated in the tour itinerary
Nice hotels
All in all a good experience

November 27, 2024
Unprompted review
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Reply from Cox & Kings

Dear Bruce,

Thank you for sharing your feedback with us, following your recent trip to South America.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great experience

The tour itinerary for Cuba was well thought out and the local agents handled all the local issues well. Cuba isnt perhaps the easiest place to travel so expect the unexpected. We went 1 week after the national blackout for 3 days, so this was a bit of a concern, but Cox & Kings handled this well by making some changes to the accommodation to ensure we would still be comfortable.

October 28, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bickerton,

Thank you for sharing your feedback with us, following your recent trip to Cuba with us.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Cox and KIngs Splwndours of South America

A fantastic tour. Every aspect was perfect.

November 13, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Deavall,

Thank you for taking the time to share your comments with us and I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Grand Tour of India - excellent

Our Grand Tour of India was an excellent tour, covering many wonderful sights and experiences. To do that, there is a lot of internal travelling and things can go wrong, but that is outside Cox and King’s control and travellers must be willing to accept those challenges as and when they occur.

We stayed in a number of hotels in various locations, as no hotel stay was longer than 2 nights. Some hotels were very modern, with all amenities, and some were older with more character but weaker on room facilities.

In summary, we had a fabulous trip. The itinerary was very full and a lot was crammed in, but we had no problem with that. The staff that C&K employ were excellent at all levels - bus driver, his assistant and local office staff in different cities.

We would recommend this tour without hesitation

November 12, 2024
Unprompted review
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Reply from Cox & Kings

Dear Graeme,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great Sri Lankan experience

We enjoyed the holiday very much. It was a good and interesting
itinerary led by a superb guide and tour leader, Dilip Fernando.
Everything was well planned and on time. Sri Lanka is a lovely
country with very friendly, hospitable and smiley people. The standard
of accommodation was excellent generally, although the last hotel
could have been better. The group got on well. Happy to recommend Cox and Kings to others and likely to travel again with them, as we have done several times.

November 12, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Summers,

Thank you for sharing your feedback with us, following your recent trip to Sri Lanka.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Annoying

Annoying: Repeated requests for details, despite my phone call explaining that passport
being renewed. Also, flights not yet booked.

December 4, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Langridge,

Thank you for sharing your comments. I understand that your travel consultant, Marianela has been in touch to discuss the issues that you have raised. However, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate. 

We would like to thank you for booking with Cox & Kings.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Responsive and helpful.

November 8, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Findlay,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Great experience

Very well organised
Excellent guide
Well looked after throughout and very caring.

November 9, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Margara,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Passage through Rajasthan

We had an amazing 16 day tour of Rajasthan. We chose Cox and Kings for the small group size (max. 18 and we were lucky that there were just 6 on our tour!); the variety of 5-star accommodation (modern, ex-palaces, safari lodge) and a tour itinerary that involved less road travel (we arrived in Mumbai, had an internal flight, and then departed from Delhi).

The tour included visits to spectacular forts, palaces, temples, a scenic train journey (and of course the Taj Mahal) all of which are well preserved and larger and more impressive in real-life than on any photos! We were lucky enough to see Bengal tigers in the wild in Ranthambore, which was truly wonderful. The local cuisine was tasty and varied in the hotels and the high quality meant we enjoyed all our meals. Wine was expensive, so we opted more for the Kingfisher beer which was reasonable. Our tour dates included Diwali and we enjoyed the celebrations at our hotel, which included a fantastic buffet and fireworks.

Our guide, Rachna, was excellent. She was very knowledgeable, not only when visiting the tourist attractions, but on Indian history and culture in general. Rachna made sure everything ran smoothly - checking in/out of our hotels and entry into all tourist attractions (navigating the queues and local traders). Rachna made sure that everyone’s interests were considered, the group had a lot of fun together and Rachna took lots of photos of us all to bring wonderful memories home. We must also mention our tour bus driver, Dharan, who was punctual, courteous and very experienced in navigating through the busy town centres (avoiding oncoming traffic, and stationary cattle!).

Some practical info: bottled water was provided by our guide every day and in all the hotels. We took insect repellent but the group only had a couple of bites all holiday. Some days the sightseeing itinerary was busy but the dry heat meant walking around was not too hot or tiring (comfortable in long sleeve shirts and trousers to visit the temples). All hotels had Wi-Fi but you need to take an Indian plug adapter. We took Sterling, which was easy to exchange (better rates outside the airport). Credit cards are accepted by hotels and shops. We tipped individually for some meals and as a group for hotels/excursions/guide/driver.

This was our first experience of India and of an organised tour. We had an amazing experience and would highly recommend this tour.

October 24, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Cox,

Thank you for taking the time to share your comments with us following your trip to India.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Absolutely fantastic time in Jordan

Absolutely fantastic time in Jordan. C&K made everything smooth with supported pick ups and a great driver and perfect guides and the sites. Amazing experience and so safe , considering the troubling times , the local people as so genuine and I truly wish other can travel and get the same experience.

October 24, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Weatherall,

Thank you for taking the time to share your comments with us following your trip to Jordan. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Exotic India (Solos) tour - a wonderful experience

The whole Exotic India (Solos) tour was excellent, and all the group got on well, and I would have no hesitation in recommending C&K to friends and family.

Ash the guide was outstanding, putting everything into context and providing lots of stories about both the characters from history and his own experience. His knowledge was amazing and he was able to sort any minor issues rapidly as well as reorganising the day in Udaipur when the death of a VIP meant that everything was closed until mid afternoon. Both the driver (Sandy) and driver's assistant (Mr Kumar) were friendly and effective, and I always felt safe when travelling in the chaotic traffic in both the cities and on the main roads.
The hotels were very comfortable, with very good food and facilities, although the Deogarh Mahal could do with upgrades to the air conditioning and fan systems in the rooms as both were very noisy. The lunch stops were also well organised by Ash, with Doctor Alone in Pushkar having a great setting and being my favourite.
Highlights for me were the Taj Mahal, seeing tigers at Ranthambore, and the Jain Temple at Ranakpur,

The one disappointment on the tour was the final meal at Rajbagh on Lake Pichola. The setting was good, but the food was very poor, with a plated mix of curry, pasta and vegetables, with pieces of chopped fruit and custard as the dessert. This was not at all what I was expecting as our final meal together, especially when the welcome meal at the Haveli Dharampura had been so enjoyable.

October 31, 2024
Unprompted review
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Reply from Cox & Kings

Mr Hillyard,

Thank you for sharing your comments with us, following your recent trip to India.

Your feedback has been shared with the relevant team in the UK and, of course, our ground staff. I am glad you had such an enjoyable trip overall. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

I would like to thank you for travelling with Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland



Rated 5 out of 5 stars

Jordan

Much enjoyed the 10 day holiday which was well put together.

October 20, 2024
Unprompted review
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Reply from Cox & Kings

Dear Gerald,

Thank you for taking the time to share your comments with us following your trip to Jordan.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

All reps were in place to meet us

All reps were in place to meet us, except one. Hotels were good quality and trips were interesting. The only disappointment was the extra trip to a gaucho ranch in Buenos Aires that we paid 380 US dollars for. We were taken to a country farm for a bbq. The rep said she would report this obvious mistake but we have heard nothing back from Cox And Kings. The entire group felt this was a wasted day and very, very overpriced.

October 22, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bourne,

Thank you for taking the time to share your comments with us following your trip to South America.

We regret that certain aspects of your reservation and the service received from ourselves fell below your expectations and for any disappointment that this caused. Your comments have been noted and passed to the relevant department for their reference, however, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

We had a wonderful trip to Patagonia

We had a wonderful trip to Patagonia. Having never used you before, we were delighted with the quality of service and excellent guides throughout the trip.
Sandra , who was our guide throughout the trip was outstanding.
Good hotels and transfers.
Would definitely use again

October 26, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Skinner,

Thank you for sharing your comments with us, following your recent trip to Patagonia. I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

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