Cozy Crew Club Reviews 

259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share their sincere appreciation for the outstanding support team, noting how quickly representatives respond to inquiries and assist with order modifications or delivery questions. Many buyers express deep satisfaction with the incredible variety of adorable, wonderfully soft baby clothing and beautifully wrapped gift boxes perfect for celebrating special occasions. Consumers consistently emphasize the exceptional durability and wonderful comfort of every single garment purchased from the catalog. However, some customers also noted minor concerns, mentioning specific challenges such as occasional mistakes with personalized orders, loose stitching requiring extra attention, or minor discrepancies found in online product images.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the soft, well-made garments and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being genuinely... See more

Order

People report positive experiences with order, highlighting excellent service from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more

Rated 5 out of 5 stars

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more

Rated 5 out of 5 stars

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more

Rated 5 out of 5 stars

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more

Company replied


Company details

  1. Baby Clothing Store
  2. Baby Store

Written by the company

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

259 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(259)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Ordered the muslin tassel blanket and summer sandals which unfortunately I purchased in the wrong size. Spoke with Connor in customers services who was amazing. Even though the size I needed was sold out online, he managed to locate one last pair and shipped these out to me same day. The quality is so nice and well worth the money. Customer service is also 10/10. Will definitely be purchasing again.

September 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Disappointed

Ordered The Teddy Bear Boucle Wrap Baby Grow Romper which was £22. Paid £5 to have it personalised. When the item came I was not completely happy with the quality but it was cute so didn’t mind too much. A few days later I had an ad pop up for exact same item on Temu which was selling for £5.17! I now feel completely ripped off but will just have to put it down to experience…

August 27, 2024
Unprompted review
Cozy Crew Club logo

Reply from Cozy Crew Club

Hello Greta,

Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your recent purchase and the experience that followed. We understand your frustration, and we’d like to address a few important points that may not have been clear.

First and foremost, we want to assure you that our products are thoroughly tested for safety and quality. We take the well-being of our customers very seriously, particularly when it comes to items for babies. Unlike some larger international companies, such as Temu, which have faced criticism for not adequately testing their products for harmful chemicals or safety risks.

https://www.thesun.co.uk/money/28197682/temu-investigation-dangerous-toxic-safety/

Our British company prioritizes rigorous safety standards and ethical practices.

Additionally, Temu has been accused of unfairly copying designs from small businesses and undermining their originality. Many small brands have faced challenges due to this practice, which you can read more about in this article.

https://time.com/6342387/temu-copy-work/

As a UK-based business, we are committed to supporting the local economy and providing unique, high-quality products. Negative reviews like yours can have a significant impact on small businesses like ours, especially when they arise from misunderstandings or misinformation. We genuinely value your support and hope that you can appreciate the dedication and effort that goes into every product we offer. We have sent a follow up email to you as well.

We’re here to ensure your satisfaction, so if you have any concerns or need further assistance, please don’t hesitate to contact us directly. We’re always happy to help resolve any issues you might have.

Thank you for your understanding.

Best regards,
Emma

Cozy Crew Club

Rated 5 out of 5 stars

Gifts arrived promptly and beautifully…

Gifts arrived promptly and beautifully packaged, however, because already wrapped I couldn’t check things. I ordered light denim instead of dark denim and the personalised stitching didn’t work very well - but these were my mistakes and not yours! My niece was delighted with the gifts but still needs to try them on her baby to check they fit ok!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful items

Absolutely love this brand! The clothes are super cute and great quality. I’ve ordered a few items now for my baby boy and they have been perfect! Highly recommend!

July 26, 2024
Unprompted review
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Rated 5 out of 5 stars

You won’t regret buying from here!!

Stumbled upon this company on tiktok a few days ago. Told the lady I wished I had found her when my son was little & she directed me to items in a bigger size.. I chose a personalised tracksuit & within a couple of days it has arrived and the quality is amazing! Sizing is so generous, the colour is beautiful, the detail is unreal and it’s so soft. My toddler saw me open
It and wanted it on right away and then wanted to FaceTime his nanny and show her! Can’t recommend highly enough!!

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended! I recently ordered the teddy bear baby grow with personalisation for a friend's new baby. I contacted Cozy Crew Club because I needed it on fairly short notice and they very kindly expedited the embroidery and advised me on shipping options to ensure I got it in time for giving to my friends when we saw them. Our friends loved the romper, which was really soft and they were touched by the personalisation!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Love this brand

Love this brand. I bought one outfit 3 times as it only came in white and I wanted it in other colours as I loved it so much!

August 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Great quality & very cute

I’m a Silent watcher on their social media platform and always amazed how stunning the items that are available in their shop. Managed to win a giveaway (which I was super happy about) and have a pair of slippers for my baby that due in October. They are well made and super cute!
Will definitely be buying more items from this company in the future! Thank you!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Cute cute cute!

Such adorable clothes for our little baby boy. First time purchasing and definitely won’t be the last.
So soft and comfortable and so cute with the teddy bear detail.

Arrived quickly too.
Thank you.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Items

Beautiful items, well made and super cozy! I can’t wait for my little one to wear them. I’ve made another order because I just couldn’t resist. I love the selection of colours and the little teddy is just adorable.

July 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Just perfect in every way

I bought from this site after one of our friends bought us a beautiful blanket for our own son. I ordered my friend a beautiful little gift set for her new arrival and it arrived in lovely packaging. The items are good quality and look so cute. Sadly I’d ordered it in neutral colours due to not knowing the sex of the baby and when it arrived the glasses were blue. This was however resolved very quickly and efficiently using the online chat facility and they have sent out a replacement pair and told me to keep the first set. 5* product with 5* customer service

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Had some questions before ordering, they were answered quickly. Ordering was easy, delivery was fast, materials are super soft!

Amazing brand!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

best customer service and best…

best customer service and best products.
my 8 week old has grown a big attatchment to her teddy blanket and now falls asleep instantly when she’s wrapped up in it!
bought a extra one and thinking of buying more for future kids as they are the best x

July 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing quality clothes

Amazing quality clothes
Great delivery
Excellent service

July 4, 2024
Unprompted review
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Reply from Cozy Crew Club

Thank you so much for your kind words and for taking the time to share your experience with Cozy Crew Club! We’re thrilled to hear that you’re pleased with the quality of our clothes, our delivery service, and our overall customer service.

Your satisfaction is our top priority, and it’s wonderful to know that we’ve met your expectations. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!

Warm regards,
The Cozy Crew Club Team

Rated 5 out of 5 stars

Amazing quality

Amazing company! Great quality and price, as well as the cutest designs!

July 3, 2024
Unprompted review
Cozy Crew Club logo

Reply from Cozy Crew Club

Thank you so much for your amazing review! We’re delighted to hear that you love the quality, price, and designs of our products.

At Cozy Crew Club, we strive to provide the best for our little customers and their parents, and your feedback is incredibly rewarding. If you ever need anything or have any suggestions, feel free to get in touch. We’re here to help and always looking to improve.

Thank you again for your support!

Warm regards,
The Cozy Crew Club Team

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