Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more
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Review summary
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Reviews shaping this summary
I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more
I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more
I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more
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Company details
Written by the company
We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.
Contact info
Project House, Dallimore Road, M23 9NX, Manchester, United Kingdom
- info@cozycrewclub.com
- cozycrewclub.com
4.7
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast delivery and very happy with the…
Fast delivery and very happy with the blanket, my baby loves it!
June 29, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your lovely review! We’re delighted to hear that you had a fast delivery and that your baby loves the blanket.
Providing comfort and quality for your little one is our top priority, and it’s wonderful to know that we’ve succeeded. If you ever need anything else or have any questions, please feel free to reach out. We look forward to serving you again soon!
Warm regards,
The Cozy Crew Club Team
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Really disappointed with my order
Really disappointed with my order, found the clothes are mass produced and readily available to wear from overseas and not designed in the UK as stated on their website. When I reached out to them to query this on Instagram I was blocked. Really shameful brand that cares more about sales than ethics.
June 20, 2024
Unprompted review
Reply from Cozy Crew Club
We take all feedback seriously; however, we must address that this review is part of a coordinated online slander campaign. Trustpilot is actively investigating these false claims through IP address tracking which will determine an outcome.
This review does not reflect a real customer experience, and we have yet to receive accurate details from you, such as your full name, email address, phone number, and order details. We pride ourselves on our ethical practices.
The best customer service from this…
The best customer service from this small business , I am blown away with the service I was given . They supported me massively with my order and delivered it just in time . Thank you and I will be ordering again ❤️
June 27, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your heartwarming review! We’re thrilled to hear that you had such a positive experience with our customer service.
At Cozy Crew Club, we truly value each customer and aim to provide the best support possible. We’re delighted that we could assist you with your order and ensure it arrived just in time. Your satisfaction and trust mean everything to us.
We can’t wait to serve you again! If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Cozy Crew Club Team
Excellent quality
Excellent quality. Fast delivery & the cutest designs. Can’t wait to dress our little boy up with our new clothes, really happy with the whole service.
June 27, 2024
Unprompted review
Reply from Cozy Crew Club
thank you so much for your wonderful review! We’re thrilled to hear that you’re delighted with the excellent quality of our clothes, the fast delivery, and the cutest designs. It warms our hearts to know that you’re looking forward to dressing your little boy in our new outfits.
Providing top-notch service and products that bring joy to families like yours is what motivates us every day. If you ever need assistance or have any questions, please feel free to reach out. We’re here to help!
Thank you again for choosing Cozy Crew Club. We can’t wait to see your little one styling in our clothes!
Warm regards,
The Cozy Crew Club Team
My brother is expecting his first baby…
My brother is expecting his first baby and the items I ordered are perfect. Material is so soft, just what you’d want for your child.
June 17, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your lovely review! We’re thrilled to hear that the items you ordered are perfect for your brother’s first baby.
At Cozy Crew Club, we take pride in selecting materials that are soft and gentle, just as we would want for our own children. Your satisfaction means a lot to us, and we’re delighted that we could provide products that meet your expectations.
Congratulations to your brother on the upcoming arrival! If there’s anything else you need or if you have any questions, please feel free to reach out. We’re here to help.
Warm regards,
The Cozy Crew Club Team
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The cutest gifts for expecting friends
My go to for the cutest gifts for my friends when they’re expecting! Amazing quality, and delivery is always so quick. Would highly recommend!
June 6, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your wonderful feedback! We’re thrilled to be your go-to for the cutest gifts for your friends when they’re expecting.
At Cozy Crew Club, we strive to offer amazing quality products and ensure quick delivery so you can share joy with your loved ones without delay. Your recommendation means a lot to us, and we truly appreciate your support.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to serving you and your friends again soon!
Warm regards,
The Cozy Crew Club Team
The products are of high quality
The products are of high quality, especially suitable for kids. The clothes are stylish and made from good materials. The delivery is fast and the packaging is secure.
June 24, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your kind words and for highlighting the qualities that make Cozy Crew Club special!
We’re thrilled to hear that you find our products to be of high quality and especially suitable for kids. Ensuring stylish yet durable clothing made from good materials is at the heart of what we do. It’s wonderful to know that our efforts resonate with you.
We also appreciate your feedback on our fast delivery and secure packaging. Providing a seamless shopping experience is important to us, and we’re delighted that you’ve had a positive experience in this regard.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Warm regards,
The Cozy Crew Club Team
Adorable Baby Clothing
The shipping was very fast, and the products are adorable and attractive. The quality is excellent. Highly recommend!
June 20, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our fast shipping and that you find our products adorable, attractive, and of excellent quality.
At Cozy Crew Club, we strive to provide not only cute and high-quality products but also a seamless shopping experience with quick delivery. Your recommendation means a lot to us, and we truly appreciate your support.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to help!
Warm regards,
The Cozy Crew Club Team
Cozy Bear Personalised Gift Box
I recently purchased some children's clothing from this store, and I couldn't be happier with my experience. The quality of the clothes is exceptional, with soft, durable fabrics that are perfect for kids. The designs are adorable and stylish, making my children excited to wear them. Additionally, the customer service was outstanding. The prices are also very reasonable for such high-quality items. I highly recommend this store to anyone looking for beautiful, well-made children's clothing.
June 3, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience shopping with us and that you're delighted with the children's clothing you purchased.
At Cozy Crew Club, we take great pride in offering exceptional quality clothes made from soft, durable fabrics that are perfect for kids. It's heartwarming to know that our designs have made your children excited to wear them.
We also appreciate your kind words about our outstanding customer service and reasonable pricing. Providing a great overall experience is very important to us, and we're delighted that we could meet your expectations.
Thank you for recommending us to others looking for beautiful, well-made children's clothing. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
The Cozy Crew Club Team
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Great service and lovely quality would…
Great service and lovely quality would definitely order again
June 25, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your feedback Christine, we appreciate it! Welcome to the Cozy Crew Club!!
Can’t believe the quality of the…
Can’t believe the quality of the sleepsuits! My little girl has sensitive skin and eczema and the soft material is perfect for her! Will be buying here again and again!
June 19, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your wonderful review! We're thrilled to hear that our sleepsuits are perfect for your little girl’s sensitive skin and eczema. Your satisfaction means the world to us, and we look forward to serving you again and again.
Great company, great clothes
Bought my little boy the grey bear tracksuit 6-12months and loved it! Great quality & gorgeous! So today I reordered for the next size up but this time in yellow with matching beanie! I made a couple mistakes on my order so messaged the company on Instagram - not only did they get back to me so quickly but amended my order too. Great customer service! He will probably have this tracksuit until there is no longer a size for him!
June 18, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your lovely review! We're delighted to hear that you love the grey bear tracksuit and our yellow version with the matching beanie. It’s fantastic to know our customer service team could promptly assist you with your order. We look forward to continuing to provide your little boy with stylish outfits for as long as he needs!
They are using the same designs as…
They are using the same designs as Babbico and charging more. I'll look at deleting this when I see this isn't the case. I have no further comments.
June 16, 2024
Unprompted review
Reply from Cozy Crew Club
Hello, thank you for sharing your feedback. We understand your concerns regarding the similarity of designs and would like to address this matter. Unfortunately, it is common in the industry for designs to be shared among factories and manufacturers, which can result in similar products appearing across different brands.
We are a small business and have been adversely affected by this practice, as have other brands like Babbico. To combat this issue, we have been working diligently over the past 12 months to trademark our designs and ensure they carry our unique signature handprint. These efforts are part of our commitment to providing our customers with exclusive and distinctive products.
We value your support and hope this clarification helps. Negative reviews can significantly impact small businesses like ours, and we are taking progressive steps to protect our designs and reputation. We appreciate your patience and understanding as we continue to improve.
If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Best regards, Emma
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Great quality and super cute
Bought my son some outfits for the holiday, they are great quality, absolutely adorable and they’re nice and light perfect for the weather, he is really comfy and cool in them. My favourite place to buy his cute little matching sets!
June 12, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your lovely review! We're thrilled to hear that you and your son love the outfits. It's wonderful to know that they are perfect for the weather and that he feels comfy and cool in them. Your kind words motivate us to continue providing adorable and high-quality outfits for little ones. We look forward to being your go-to place for cute matching sets! 🌟👶💕
Warm regards,
The Cozy Crew Club Team
Stunning clothes at amazing prices!
I am over the moon with how gorgeous the baby clothes are I received. The quality is as good as you’d get on the high street, if not better! They arrived beautifully wrapped and very quickly. I’m pretty I received them within 3-4 days of placing my order. I will 100% be ordering again. Thank you so much xx
June 6, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your amazing review! We're delighted to hear that you love the baby clothes and found the quality exceptional. It's great to know that your order arrived quickly and beautifully wrapped. Your satisfaction is our top priority, and we're thrilled that you'll be ordering from us again. Thank you for choosing Cozy Crew Club! xx 🌟👶💕
Best wishes,
The Cozy Crew Club Team
Worth the money?
The tracksuit wasn't very good quality. It was a straw like material/not very soft however the Teddy bear Tutu romper is totally adorable 😍 😍 on the fence about if I'd order again
February 1, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your feedback. We're sorry to hear that the tracksuit didn't meet your expectations in terms of material quality. However, we're thrilled that you find the Teddy Tutu romper adorable! Your satisfaction is important to us, and we appreciate your honesty about your experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We'd love the opportunity to make things right for you. Thank you for considering Cozy Crew Club. 🐻✨
Warm regards,
The Cozy Crew Club Team
Absolutely blown away with the decent…
Absolutely blown away with the decent customer service Royal Mail had delivered a gorgeous bear sun hat to the wrong door when I failed to get in touch with any one from Royal Mail I reached out to the cozy crew who got to the bottom of it and sent another one ASAP I love the quality of the products an the teddy bear range is so cute deffo be ordering from you guys again and recommending you to everyone . Thanks again x
May 12, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your wonderful review! We're delighted that we could help resolve the issue with the bear sun hat quickly for you. We strive to provide excellent customer service, and we're thrilled that you love the quality of our products, especially the teddy bear range. Your recommendation means a lot to us, and we look forward to welcoming you back as a valued customer. Thank you for choosing Cozy Crew Club! 🐻💕
Best regards,
The Cozy Crew Club Team
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Beautiful items will buy again and…
Beautiful items will buy again and again from this company ❤️
May 22, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you so much for your kind words! We're thrilled to hear that you love our beautiful items. Your satisfaction means the world to us, and we can't wait to have you shop with us again. If there's anything specific you're looking for or if you have any questions, please don't hesitate to reach out. We appreciate your support! ❤️🌟
Warm regards,
The Cozy Crew Club Team
Just placed my 3rd order for my…
Just placed my 3rd order for my daughter, beautiful clothing great quality at attractive prices especially when you get discount rewards. Speedy delivery really brilliant cannot fault anything.
May 11, 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your continued support and for placing your third order with us! We're thrilled to hear you love the quality and prices of our clothing, as well as our speedy delivery. Your satisfaction is our top priority, and we’re glad to know you’re enjoying the discount rewards too. We look forward to serving you again soon!
Reply from Cozy Crew Club
Thank you for your kind words! We're delighted to hear that you're pleased with our service and products. Your satisfaction is our top priority, and we look forward to serving you again soon!
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