CPPDiesel Reviews 350

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

absolutely horrid customer service. it is now late March and I still have not received my parts I ordered last year in July. I have reached out to them multiple times during this process via email bec... See more

Rated 1 out of 5 stars

They took (sorry, they stole $1515) from me. I have been waiting on my refund for 3 months now. Can't talk to anyone as it is email only. How they have screwed so many people over and are still operat... See more

Rated 1 out of 5 stars

Having spoke with the girls and Jamie the owner of CPP I can assure you they are lying, cheating, stealing people. They took my money, shipped my product somewhere else other than my address and now i... See more

Rated 1 out of 5 stars

The absolute worst customer experience I've ever encountered. Early 2016 I ordered a "performance built" transmission and then shortly ordered additional parts for transfer case rebuild. Truck sat f... See more

1.2

Bad

TrustScore 1 out of 5

350 reviews

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Rated 5 out of 5 stars

CPP awesome injectors and great tech advice

Jamie at CPP is awesome. I bought a set of 150hp injectors from DAP and they insured me they were the correct ones after install my truck fell flat on it's face. I sent them back to DAP and they tested and once again insured me they were correct, NOT. Installed and still no power. Called CPP and talked to Jamie and he fixed me right up. Installed their 150hp injectors and my truck came to life and it's back where it belongs, over 50lbs of boost. Amazing what fuel does with the right injectors. Thanks CPP

October 5, 2017
Unprompted review
Rated 5 out of 5 stars

Awsome experience ordering

Awsome experience ordering - Knowledgeable, informative, and not pressuring. I will definitely be ordering again.

October 4, 2017
Unprompted review
Rated 1 out of 5 stars

$577 is not $696.22

I purchased some running boards for $577 about 4 days ago. That amount has already come out of my bank account. I get an email today saying that they are awaiting my payment of $696.22. I can’t quite understand the almost $120 price increase, but that is unacceptable. They will hear from me.

October 3, 2017
Unprompted review
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Reply from CPPDiesel

Jeff,

As our shipping policy explains, anything shipping truck freight is not free shipping. We do ship all parts over $50 that fit UPS guidelines for ground shipping at no charge. Unfortunately due to the size of your item, it did not fit UPS Ground sizing and had to ship via truck freight. The $120 charge was the freight charge for shipping to your location.

Thanks,
Jamie

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Rated 2 out of 5 stars

Took 4 weeks for my parts to even get …

Took 4 weeks for my parts to even get shipped. Still haven't received them. Had to buy a beater truck in the mean time just for work. For spending over $1000, certainly expected better service. Took many phone calls to CPP to clear things up and still didn't get many answers. Overall... Not thrilled.

September 27, 2017
Unprompted review
CPPDiesel logo

Reply from CPPDiesel

Zach,

I apologize for the misunderstanding. Our injectors are custom built to order and as our website explains can be delayed at times due to part availability. Being that you are out of the country, the shipping took over a week to get to you which also delayed our delivery. If there is anything else that you need for your truck, I'd be glad to help you out and make up for our previous issues.

Thanks,
Jamie

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Rated 5 out of 5 stars

Fast

Fast, helpful technical support.

September 20, 2017
Unprompted review
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Rated 5 out of 5 stars

Ppump

Well it was the only place in the entire World Wide Web I could find ppump injection lines....so this place is the biz

September 19, 2017
Unprompted review
Rated 1 out of 5 stars

The absolute worst customer experience …

The absolute worst customer experience I've ever encountered. Early 2016 I ordered a "performance built" transmission and then shortly ordered additional parts for transfer case rebuild. Truck sat for 2 months waiting on parts even after multiple contacts, some never came. Transmission didn't make it one year with normal driving, no extreme loads and never abused, returned for repair and it has now been more than 3 months. More than a month they indicated it was ready to ship back, but for some reason they can't seem to ship it. I've now offered to come pick it up myself.

September 19, 2017
Unprompted review

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