CPX Research Reviews 2,582

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly. Many people highlight the staff's dedication and positive attitude, noting their attentiveness and willingness to assist. The prompt response times are frequently mentioned, with many users receiving replies within minutes or hours, which greatly impresses them. However, some customers have expressed dissatisfaction with the user experience and website. These individuals occasionally encounter technical errors that prevent them from receiving rewards after completing surveys. Others report being disqualified from surveys after investing significant time, or finding that survey questions are repetitive or overly complex.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team's quick... See more

Response time

People report positive experiences with response time. Many customers appreciate the quick and helpful... See more

Staff

Consumers find staff to be positive, helpful, and efficient. Many reviewers praise the support team for being... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the smooth... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise it as a great site, even calling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The platform is helping us out of many way which most of us can't get to notice, let's learn more while earning our rewards and more by the terms and policies. This also gives us opportunities to... See more

Rated 4 out of 5 stars

CPX surveys work well and track correctly. However, a partner app using CPX surveys — GREWARD (DCD Media) — completely stopped paying users, including my own pending $70 payout. This reflects... See more

Rated 5 out of 5 stars

The "CPX Research Customer Happiness Team" member gave me the credit I should have received if the alchemer.eu survey system had worked properly. There’s room for improvement, but I’m giving five star... See more

Rated 5 out of 5 stars

The surveys are high quality, functional, and rewarding. Payouts are fast. Check under PROMOTIONS, in your email, if you can't find your PayPal rewards. Fast and easy, after typing, verifying, your P... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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Replied to 2% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Excuse me

Excuse me, I completed a survey on the website and haven't received my payment yet. It's been 17 days and I've contacted you many times, but there's no response. What should I do?

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

The survey site is great

The survey site is great. The survey niches are quite interesting and the questions are usually well structured and concised. The pay is also commendable too

October 31, 2025
Unprompted review
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Rated 2 out of 5 stars

I recently completed a CPX Research…

I recently completed a CPX Research survey through TimeBucks and later received a “bad quality chargeback” for –$0.962, even though I answered honestly and fully. There was no explanation or proof given for the decision. I have already contacted CPX with survey ID details and requested a re-review. I hope CPX improves transparency and communication when reversing earnings, because users invest time and expect fair treatment.

October 28, 2025
Unprompted review
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Rated 1 out of 5 stars

CPX used to be my go-to survey provider…

CPX used to be my go-to survey provider since they typically offer more high-paying surveys than its competitors, but that's a thing in the past.

I finished a survey worth $4 just to get disqualified upon successful completion. So I submitted a ticket and was told that "I took too long" to complete it. If it was more than an hour then sure that's understandable, but saying that 18 minutes is too long is just unreasonable.

But OK, that was just $4, it left a sour taste in my mouth but is certainly not the biggest deal in the world. Until I noticed that I am no longer getting any surveys from their platform after this incident. They told me that their advertisers have "chose to exclude me", which I call BS. First of all, it is very unlikely that all of their clients would elect to ban me all at once. But more importantly, I am doing these surveys through a 3rd party platform, so my profile should be the same for CPX and any other survey providers. Yet, I am still able to complete surveys by the same clients through other survey providers, even though they have apparently excluded me!

If you are going to ban me, at least be honest about it. The only upside is that they tend to pay slightly above average (until you inevitably get unfairly banned, anyways), and their response time is quick. But that's probably because they ban anyone who opens a ticket immediately afterwards

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Much easier to answer the questions

The easier to answer the questions. The company asks relevant information about products known. The status of your survey is shown at the top so you know how far. The admin helps immediately should be any issue.

October 13, 2025
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Rated 5 out of 5 stars

Very nice !

Thank you for the beautiful collaboration. Your surveys are very interesting. I look forward to new surveys. God bless you.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

CPX Research is a reliable and…

CPX Research is a reliable and rewarding survey site offering plenty of earning opportunities. The platform provides fair rewards, even for disqualified surveys, and has excellent customer support. Surveys are frequent, easy to complete, and payment is prompt. It’s a trustworthy choice for anyone seeking genuine online income through surveys.

October 10, 2025
Unprompted review

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