Cracker Emporium Reviews 257

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very disappointing to go onto website and find that you can no longer order crackers online and receive them by post. Which I have been doing for several years, and now unless you live in or near Wood... See more

Rated 5 out of 5 stars

Looking for a more eco friendly Christmas cracker option online this year I came across this firm. Wow, what wonderful customer service. I received a lovely email on placing my order, which arrived wi... See more

Company replied

Rated 5 out of 5 stars

Beautiful crackers! They arrived well packaged and in mint condition. The contents won’t be viewed until Christmas but on the enclosed slip, showing choice of items, they looked original. I’d looked... See more

Company replied

Rated 5 out of 5 stars

This purchase was a pleasant experience from placing to receiving my order. Andrew promptly answered all questions asked and he kept me informed about delivery. My crackers arrived this week and they... See more

Company replied

Company details

  1. Christmas Store
  2. Christmas Market
  3. Outlet Mall

Written by the company

We design and handcraft beautiful and unique Christmas Crackers. We're eco-friendly, making Christmas Crackers that are recyclable, or made from seed paper so you can grow them after you pull them! You choose the gifts that go inside, and to avoid waste you only need to buy the exact quantity you need.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Online customers dropped like a hot brick!!

Very disappointing to go onto website and find that you can no longer order crackers online and receive them by post. Which I have been doing for several years, and now unless you live in or near Woodstock, Oxfordshire and can attend a Christmas Fayre you cannot purchase. Whilst I understand costs have gone up, people don’t mind paying for quality. I feel let down it’s like online customers no longer count, not even a blanket email to subscribers to let us know. Feels like we supported them to a point and now we’ve just been dropped.

September 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful hand made crackers for…

Beautiful hand made crackers for Christmas Day. They are so pretty I almost don’t want to pull them! Fast delivery and great customer service. I would definitely recommend them.

December 14, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Oliver for your feedback, hope you were able to bring yourself to pull them! Andrew

Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company. Placed an order and it came earlier than expected so have placed 2 more orders. Quality excellent. Highly recommend.

December 10, 2024
Unprompted review
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Alex, delighted to have made your Christmas Crackers, enjoy them on the big day, Andrew

Rated 5 out of 5 stars

Highly recommended

Beautiful, high quality crackers, promptly dispatched and robustly packaged. Very good value and would certainly recommend.

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thank you, it was great to handcraft your Christmas Crackers again, Andrew

Rated 5 out of 5 stars

Product is fantastic and communication…

Product is fantastic and communication is great.

I have been buying my crackers from Cracker Emporium now for several years and I am always vey happy with them.

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Delighted to have made your Christmas Crackers once more Louise, enjoy them, Andrew

Advertisement
Rated 5 out of 5 stars

What A Find!

The first thing that attracted me to the Cracker Emporium was the attractive appearance of their Little Red Robin crackers. Even better it was possible to buy individual crackers. I bought three. Two with contents chosen from the company’s list and one to fill myself. A tick list was included with the crackers when delivered, helpfully showing the exact contents of both filled crackers. I was impressed by the range of fillings to chose from and the speed of delivery. The only downside - The crackers look too pretty to pull.
I will be ordering from this company again.

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

We're delighted you found us Ann, thank you for the lovely feedback of the Little Red Robin crackers which have been very popular this year. If you can bear to pull them on the big day, enjoy! Andrew

Rated 5 out of 5 stars

Great will use again

Great to be able to get what you want instead of having loads of leftover crackers and to get good items inside instead of rubbish. I ordered different crackers for different days of the season and there was a good choice and they are good quality, will definitely use again

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Very pleased you found us Sarah, and you like our collection, have a fabulous Christmas, Andrew

Rated 5 out of 5 stars

10/10

Excellent fill your own crackers. Exquisite design. Nothing for landfill as the wrappings can be a planted in the garden and are impregnated with wild flower seeds so you can still benefit from your Christmas crackers in summer.

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Delighted you went for the Seed Paper Christmas Crackers, it would be great to see your crackers in flower next year, Andrew

Advertisement
Rated 5 out of 5 stars

Great crackers

Great crackers. Fast delivery. Just the amount you want with what you want inside.

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thanks for the feedback Donna, enjoy your handcrafted Crackers, Andrew

Rated 5 out of 5 stars

I absolutely love my Christmas crackers

I absolutely love my Christmas crackers
And the personal service received I will definitely order crackers from here again
Merry Christmas and a very happy new year

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Lisa, that's very kind of you to say, enjoy your Christmas Crackers and have a wonderful Christmas. Andrew

Rated 5 out of 5 stars

Fabulous Christmas crackers

Fabulous Christmas crackers, I have bought them before and will order again, fantastic service, highly recommended.

December 9, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Amanda, delighted to have made your Christmas Crackers for you once again, have a wonderful Christmas. Andrew

Rated 2 out of 5 stars

Bit disappointed

Bit disappointed, thought it would be lovely to have decent crackers ,they look OK,but looking at the contents list which takes away a surprise if opting for a 'quality'gift I find we have a lip balm,which is of no use to us and will go in bin and apparently seed balls ,again no use or interest to us,the list of possible contents has some nice things but I didn't receive any of those.I will still have to go and buy some suitable crackers Would not buy again.Very disappointed.

December 9, 2024
Unprompted review
Cracker Emporium logo

Reply from Cracker Emporium

Hi and thanks for your review, sorry to hear you didn't like the bees wax lip balm or the seedballs, ironically these are the gifts we most often get asked to include - as we do invite you, at the point of purchase, to request specific gifts or ones to avoid. Have a lovely Christmas, Andrew.

Advertisement
Rated 5 out of 5 stars

Brilliant Experience as usual

Cracker Emporium and its owner Andrew always go above and beyond in my opinion with their customer service. The crackers are really beautifully made and well worth the money.

October 31, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Sandie, delighted to have made your Christmas Crackers once again.

Rated 5 out of 5 stars

It was great to find somewhere to buy…

It was great to find somewhere to buy crackers made in England instead of China at a reasonable price. The crackers were a good quality and arrived well packaged. Best of all it was perfect to be able to buy the exact number of crackers that I needed so won’t be left waisting unwanted ones or having to store them until I can find a suitable time to use them. Will be buying crackers from here again.

October 31, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Wonderful to hear Sandra, and it's great isn't it that you can buy the exact number you actually need!

Rated 5 out of 5 stars

I was looking for traditional Christmas…

I was looking for traditional Christmas crackers that were plastic free. These are exactly what I wanted. Beautifully hand crafted. They arrived very quickly and I’m
delighted with them.

October 31, 2024
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Sally, it's great that you found us!

Rated 5 out of 5 stars

Wouldn't buy my crackers anywhere else!

I have bought my crackers from cracker emporium for the last three years and wouldn't buy them anywhere else now. I searched for ages to find crackers made in this country. I love them and the gifts are really useful and also come from small businesses in this country. They are beautifully made and the service is really good.

October 31, 2024
Unprompted review
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Cheryl, delighted to have made your Christmas Crackers once again.

Advertisement
Rated 5 out of 5 stars

The crackers looked lovely and worked…

The crackers looked lovely and worked well.
Our Christmas dinner was postponed, so we .have only just used the crackers. The ability to customise the contents was very useful as our group looks after the garden at the local station. We now have wildflowers to grow and everyone received a small train!

November 19, 2023
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Helen, sorry to hear your Christmas dinner was postponed, delighted to hear the crackers went down well!

Rated 5 out of 5 stars

Fantastic prompt service

Fantastic prompt service, I needed help with finalising my order & Andrew replied to my email straight away. The crackers arrived safely but are for Christmas Day so I cannot comment on their contents at this time.

December 13, 2023
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Jackie, it was a pleasure helping and making your Christmas Crackers, Andrew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look