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Craft Hub Reviews 

2,816
•
TrustScore 4.5 out of 5

4.3

Craft Store
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Review summary

Created with AI, based on recent reviews

Evaluating 581 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product selection and the incredibly helpful support team that proactively reaches out to verify order details and ensure everything is correct before shipping. Consumers find the unique puzzles extremely engaging, visually stunning, and wonderful to build as special gifts for their friends and family members. Some reviewers were not happy with delivery delays, noting that their packages sometimes took a very long time to arrive, experienced tracking issues, or got lost in transit. Some people also felt that certain items featured a lower quality than advertised or arrived incomplete with missing parts.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the beautiful designs and high... See more

Order

Customers had ambiguous experiences with order, as people praised fast delivery and helpful support agents... See more

Customer service

Clients share positive opinions on customer service, highlighting fast responses and personal interactions... See more

Quality

People report positive experiences with quality, highlighting that the items are beautifully designed, fun to... See more

Response time

Users describe ambiguous interactions with response time, as many reviewers report extremely fast replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I barely had submitted my order when I got a text from Craft-Hub, asking questions to give them information as to how they will make this product. Usually I get no texts and wind up getting a product... See more

Rated 5 out of 5 stars

My first order was fast and convenient. The second order has been helped a lot by Sandra! She recommended items that my niece might like and helped me with a discount code. Awesome experience!

Rated 5 out of 5 stars

Your site was perfect. My mom's in a nursing home and needed gift ideas for friends. Your sun catchers puzzles were our pick. Jodi our representative was also amazing, from verify my address to making... See more

Rated 5 out of 5 stars

The puzzle arrived quickly in good shape. I was able to put the puzzle together fairly easily and it was beautiful. I had a little confusion about putting it together. I emailed Craft Hub Support. The... See more

Company details

  1. Craft Store
  2. also in
  3. Art Handcraft

Written by the company

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(2,816)

630 reviews in the last 12 months

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Rated 5 out of 5 stars

Puzzle

I was blown away with a quick response and the excellent service! When I finish the puzzle am so sure it’s going to be awesome. Thank you Anna Joana and CraftHub

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

I love these puzzles

I love these puzzles! Great value and very good quality. I've done the wooden puzzles before but I'm trying the acrylic suncatchers. Customer service is also top-notch. Can't wait!

October 29, 2026
Unprompted review
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Rated 5 out of 5 stars

The vendor got a hold of me 12 hours…

The vendor got a hold of me 12 hours after my order was placed to follow up and had helpful suggestions. They were easy to deal with. I did have a problem with the billing and haven't heard from customer service about that yet - but I think the products are going to be perfect for my Christmas list.

October 29, 2026
Unprompted review
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Rated 1 out of 5 stars

I bought a jigsaw puzzle which was OPAQUE.

I bought a jigsaw puzzle which was advertised as being 'crystal clear acrylic' which would light up when the sun shone through it. IT is opaque, NOT crystal clear and the sun can NOT shine through it. Very ordinary and very expensive considering it didnt work. We complained and were told we hadn't peeled the sheet off, but this is not true. We are very cross as we also bought one as a gift and it was a damp squib.

September 10, 2026
Unprompted review
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Reply from Craft Hub

Hi Sylvia,

We're truly sorry that the puzzles didn't meet your expectations. We understand how disappointing it must have been, especially when one was purchased as a gift and your friend received a different puzzle.

We'd really appreciate the opportunity to make things right. We'd be happy to offer a replacement or refund, whichever you prefer.

Thank you for bringing this to our attention, Sylvia. We appreciate your patience and hope we can turn this experience around.

Best regards,
Craft-hub Customer Support Team

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