Craft HQ logo
Visit website

Craft HQ Reviews 

574
•
TrustScore 4.5 out of 5

4.6

Craft Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beautiful, authentic, and strong scents. The quality of the fragrance oils is frequently described as first-class, with many noting their lasting fragrance and overall excellence. Reviewers also consistently commend the delivery service for being speedy, prompt, and efficient. Many people appreciate finding unique and high-quality fragrance oils that make their homes smell gorgeous. Customers express high satisfaction with their purchases, often planning to buy again due to the excellent products and service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful, amazing,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers find order experiences to be ambiguous, with some reporting swift deliveries and satisfaction from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just love this company The products are first class with scents that are totally authentic. They are my monthly present to myself. Since I found them I never buy any products else and I no l... See more

Company replied

Rated 5 out of 5 stars

I bought a load of fragrances and they are absolutely beautiful. The smell and lasting fragrance is unbelievable. So well priced and offers too. I will buy again. Brilliant ❤️

Rated 5 out of 5 stars

This is my regular supplier for unique and high quality fragrance oils. My latest delivery was very prompt as usual. I would highly recommend anyone to use Craft HQ.

Rated 5 out of 5 stars

We are practically family now as I have been a happy customer of Craft HQ, for an age. I have yet to find or be introduced to a company who match CHQs quality standards and/or scents that to me hav... See more

Company details

  1. Craft Store
  2. Candle Store

Written by the company

Craft HQ is a leading UK supplier of premium, unique fragrance oils and high-quality candle making supplies. Built by experienced makers for makers, the brand supports creators at every stage of their journey : from passionate hobbyists pouring a first batch to established home fragrance, soap, and cosmetic businesses scaling up production. Firsthand industry experience means understanding exactly how crucial reliable ingredients are. For this reason, Craft HQ works closely with top UK fragrance houses and a dedicated perfumery in Grasse, France to develop an exclusive library of nearly 100 high-potency, clean scents. Discover Craft HQ to elevate your creative crafting experience.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(574)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Absolutely amazing smells I have a few…

Absolutely amazing smells I have a few new favs and getting some great feed back from freinds and family on the ones iv made as it was my first time ever making melts im making a new batch with all my new ones now and hoping to sell this little lot I love the testers but wish they would come with clp labels 🙂my firm fav at mo is cherry blossom and pepper wood and Orris

February 9, 2024
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Blows the rest out the water!

It's the quantity and the quality of the FO for me! I've tried other companies but CRAFT HQ blows everyone else out the water. What they offer apart from physical products is incomparable. I have learned so much more in a small amount of time with this company than I have in the years I had with others. They do an amazing job and has the best customer service.

January 26, 2024
Rated 5 out of 5 stars

Lovely scent

To start with, picking the scents was easy. Detailed descriptions and website was easy to use. Then delivery was fast. Now let’s talk about the smell, they were all lovely and I had to pour drops around my house. A week after delivery and my house still smells sweet 😀. Will definitely be buying more and bigger bottles.

January 25, 2024
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look