I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
Company replied
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
Company replied
I cannot praise this company high enough. I was assisted by Alina, who went out of her way to ensure that I had the correct insurance for my motor boat. The whole process of choosing the correct ins... See more
Company replied
Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
Like what you've read?
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot praise this company highly enough…
I cannot praise this company high enough. I was assisted by Alina, who went out of her way to ensure that I had the correct insurance for my motor boat. The whole process of choosing the correct insurance and guiding me through the different choices was done very smoothly and profesionally.
April 10, 2026
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Just a brilliant service.
March 26, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Swift uncomplicated and gave me exactly…
Swift uncomplicated and gave me exactly what I wanted
March 24, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
If you overlook your auto renewal and want to cancel contact them.
Having given Craftinsure a not so good review I was contacted by the company about my automatic reinsurance which was taken when I had overlooked cancelling.
Absolutely no problems policy cancelled and money repaid into my bank.
You can’t get better company service than that.
April 1, 2026
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Slipped my mind and auto renewed. BE AWARE.
Trying at present to sell my boat. I really didn’t want to insure it as it is kept at home in a locked garage.
Checking my emails BING we’ve reinsured your boat.
I can’t be bothered to argue the toss with Craftinsure so I’ll take it on the chin. Be aware of this policy it can creep up on you unexpected.
March 31, 2026
Reply from CraftInsure
Hello John, thanks for taking the time to leave us a review.
I can see your policy is on automatic renewal which was enabled within your members area. We have attempted to contact you via telephone to advise you that you are able to cancel your renewal, as you are within your 14 day cooling off period.
If you would like to discuss this further, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
The experience was very professional…
The experience was very professional and solved my outstanding issues
March 28, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very helpful on the phone and priced…
Very helpful on the phone and priced matched another insurer.
March 28, 2026
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
I had an absolutely outstanding…
I had an absolutely outstanding experience working with Alina at Craft Insurance. From the very beginning, she was professional, knowledgeable, and genuinely committed to finding the best solution for my needs.
What really set Alina apart was her attention to detail and her willingness to go the extra mile. She took the time to clearly explain all my options, answered every question with patience, and made what can often be a confusing process feel simple and stress-free. It was obvious that she truly cares about her clients and takes pride in delivering exceptional service.
Her communication was excellent throughout—prompt, clear, and always friendly. I felt fully supported and confident in every decision thanks to her guidance.
If you’re looking for someone reliable, trustworthy, and highly skilled in the insurance field, I cannot recommend Alina at Craft Insurance highly enough. A genuinely fantastic experience from start to finish
March 30, 2026
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
not as good as when it was independent
Policy didn't auto-renew as I expected it to possibly because Craftinsure doesn't really exist anymore and is 'ripe'
March 24, 2026
Reply from CraftInsure
Hi Patricia, thank you for taking the time to share your feedback with us. We truly appreciate your comments, and we’re sorry to hear that you’ve had a less-than-ideal experience with your recent renewal.
As you mentioned, Craftinsure is now part of Ripe Insurance, and we’ve been working hard to ensure a smooth transition for all of our valued customers. The changeover did lead to some temporary issues with our payment systems, which caused the authorisation problems you encountered during the renewal process.
We're glad to hear that everything has now been successfully renewed, and we’re committed to making your experience as smooth as possible moving forward.
We understand that transitions like this can be frustrating, and we value your continued trust in us. Should you have any further questions or require additional assistance, please do not hesitate to contact us at customersupport@craftinsure.com.
Kind regards,
The Craftinsure Team!
This was quick and easy to arrange.
March 24, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
QUICK SERVICE
March 24, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.