I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
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Review summary
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Reviews shaping this summary
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
Company replied
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
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I cannot praise this company high enough. I was assisted by Alina, who went out of her way to ensure that I had the correct insurance for my motor boat. The whole process of choosing the correct ins... See more
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Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4.7
Excellent
1K reviews
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Straightforward process and good price
Straightforward process and good price. Can't comment on the claims side of things, hope i never do!
May 1, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
First time I’ve ever got a boat for my…
First time I’ve ever got a boat for my river fishing
Went to craftinsure and found them very helpful and the quote they gave me was very competitive and had no hesitation on insuring it with them
April 28, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
FANTASTIC SO FAR
I only took boat/trailer insurance with them a couple of weeks ago, but have found their customer service brilliant and immediate responses.
April 18, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Smooth and easy
April 23, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Was recommended by the company I…
Was recommended by the company I purchased my boat from. Very easy to do online and competitively priced. Thank you very much.
April 24, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Efficient and reasonably priced.
The price was reasonable and it was easy to set up - I’ve not had to claim though. That would be the acid test! :)
April 19, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
This company is a total disgrace
This company is a total disgrace. They have taken money from me to insure my boat, when I read the conditions (thankfully I did) I called them to clarify it and I got a very rude, curt man on the phone with the manners of a pig. I would say stay away at all costs!!!!! I'm away back to my Haven Knox Johnston!!
April 20, 2026
Unprompted review
Reply from CraftInsure
Hello Nigel, thank you for taking your time to leave us a review. We truly value your feedback.
Please accept our sincere apologies for the way the call was conducted. The attitude you describe is not in keeping with the level of service we expect our advisors to provide. Your feedback is being taken seriously, and the advisor involved, along with the wider team, will be spoken to so we can reinforce the importance of professionalism, clear communication, and making sure accurate information is given at all times.
I can see that as the agent stated, it does show in the policy documentation regarding the length of vessels we can cover. This can be found online prior to incepting a policy with us, and we provide our policyholders 14 days to read and review this to ensure it meets their needs, in compliance with FCA regulations, we offer a full refund should you cancel within the first 14 days. I can see that your refund is currently on the way back to you, and you should receive this within 3-5 working days.
Thank you again for bringing this matter to our attention and again if you are open to discuss this any further with ourselves, please contact us using below email, and a member of our team will get back to you shortly:
customersupport@craftinsure.com.
Kind Regards,
The Craftinsure Team
Great renewal service
April 18, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great service. Eventually !!
once I got through to a human the service was great. took far too long to speak to somebody
April 17, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
easy to use website and quick decision
April 14, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Renewal is always a nervous event...
Renewal is always a nervous event...
The renewal quotation was a pleasant surprise and the website made payment easy. The documents are conveniently stored for future reference if required.
All in all, painless
April 10, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Found your site really poor to use
Found your site really poor to use, my wife had to do it as I don't have an application on my phone and she was pulling her hair out
April 12, 2026
Reply from CraftInsure
Hello Lee, thanks for taking the time to leave us a review.
We are sorry to hear of this experience you had with using our website. We appreciate you providing us with this feedback and we will look into this with our web development team.
If there’s anything we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
Easy to arrange
Asked about policy before accepting cover, come back within a couple of days. All good continued with insurance cover easy to arrange good price cover was exactly what I required.
April 10, 2026
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
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