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Craggs Energy Reviews 

196
•
TrustScore 4.5 out of 5

4.7

Fuel Supplier
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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall quality of the service. People frequently mention that deliveries arrive right on time, and the ordering process on the phone is remarkably simple and straightforward. Customers deeply appreciate the polite, friendly drivers who handle difficult property access with professional ease and always maintain a cheerful and helpful attitude. However, some people were dissatisfied with occasional scheduling delays, prolonged waiting times throughout the day, and communication issues regarding exact arrival times. A few reviewers also noted experiencing poor customer service interactions, unhelpful staff, and unprofessional behavior on rare occasions.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting a straightforward and fuss-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and efficient... See more

Service

Reviewers mention positive feedback about service, noting polite and efficient staff who arrive early and... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a division in consumer satisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more

Rated 5 out of 5 stars

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more

Company details

  1. Fuel Supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(196)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Our oil was delivered by Rob

Our oil was delivered by Rob. He coped with our small lane with a cheerful smile and friendly nature. The delivery was quick and efficient.
Ordering on the phone was easy and the person we dealt with tried to give us the best deal in these difficult times.
A great company to deal with and our delivery person, Rob was the wonderful face of the company!

July 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Salesman made out we were doing them a…

Salesman made out we were doing them a favour by taking fuel of them even though we did not need it inorder that they could clean a tank out. 2 days later the price had dropped another 5p per litre and they refused to match it. Lost a good customer now

June 22, 2026
Unprompted review
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