The support team is amazing they have answered any kind of question I had and relatively quickly than other services. The only issue is with the app, the ai just gets laggy sometimes and in order to c... See more
Company replied
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Review summary
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Based on these reviews
I needed some guidance on the course and the support team quickly responded and even when i had multiple extra question they stayed with me and answered each question i have asked! Thanks for the serv... See more
They replied fairly quick on the discord to activate my crayo account
Company replied
Company details
Written by the company
Crayo is an AI-powered platform designed to help creators generate viral-ready short-form content in seconds. We offer a range of tools, including AI voiceovers, subtitles, gameplay optimization, and video editing features like split-screen, fake texts, and more. With Crayo, users can quickly create engaging videos for platforms like TikTok, Shorts, and Instagram, all without needing extensive editing skills. Trusted by over 2.1 million users, Crayo simplifies the video creation process, making it easy to produce monetizable content at scale.
Contact info
United States
- support@crayo.ai
- crayo.ai
3.7
Average
174 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very bad (like seriously)
The editing feature is very bad,not many songs to use (just beats or lofi) and you can only generate one image per vid on ai image generator, YouTube vid downloader isnt even working anymore.Def a scam.
December 23, 2024
Unprompted review
Reply from Crayo
Thank you for reaching out regarding these specific concerns about Crayo's features. We continuously work to improve our platform and appreciate your detailed feedback.
Regarding the AI image generator, our platform does support creating multiple images for video generation. If you're experiencing any difficulties with this functionality, we're here to help optimize your experience.
Our music library is regularly expanded to offer more variety beyond beats and lofi tracks. If you're encountering issues with the YouTube downloader or any other features, please let us know so we can assist you directly.
To help us better understand and address any challenges you've encountered, please reach out to our support team through Discord or at support@crayo.ai. We would appreciate project URL links or screen recordings of the issues you're experiencing, allowing us to provide targeted assistance.
Your feedback is invaluable in helping us enhance our platform. Thank you for taking the time to share your experience with us.
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helpful and fast support team
December 18, 2024
Unprompted review
Reply from Crayo
Thank you for your positive feedback!
We're delighted to hear that our support team was able to assist you efficiently. Providing excellent customer service is a top priority at Crayo, and we strive to ensure all our users receive prompt, helpful assistance. Thank you for taking the time to share your experience with us.
Quick and effective response to ticket!
I entered a ticket on Discord for an issue and they addressed the issue immediately. They were super responsive and were able to rectify the issue in just over an hour. They also issued extra credits to make up for the downtime which was awesome. 5 stars!
December 17, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're thrilled to hear about your positive experience with our Discord support team. Our commitment to rapid issue resolution and customer satisfaction is fundamental to how we operate at Crayo. We appreciate you acknowledging both the quick response time and our gesture of providing extra credits. Your recognition of our team's efforts means a great deal to us, and we remain dedicated to maintaining this high level of service for all our users.
All in one
What sold it to me is that everything I need is in one software and saves me time/stress from not moving files around like I used too.
December 17, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your positive feedback!
We're delighted that Crayo's all-in-one platform has streamlined your content creation workflow. Our goal is to eliminate the complexity of juggling multiple tools, allowing creators like you to focus on what matters most - creating engaging content. We appreciate you taking the time to highlight how our integrated approach has reduced your time and stress in managing files.
Really bad site
Really bad site! Don’t use it. It lags a lot and sometimes doesn’t even export the same video as the one it made. Basically just throwing away money. Don’t use this site it is such a scam!!
December 15, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns regarding your experience with Crayo. We take performance issues seriously and regret that you encountered difficulties with our platform's functionality.
If you are experiencing lag or export inconsistencies, our technical team would like to investigate these specific issues. Our support team is available both through Discord and at support@crayo.ai to help identify and resolve these technical challenges. It would be helpful if you could provide project URL links and screen recordings of the issues you're experiencing.
We are committed to providing a reliable service and value your feedback as it helps us enhance platform performance. Please allow us to assist you in resolving these technical difficulties to ensure a better experience.
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Their website got a skill issue . . .
Their website made me pay upfront $30NZD only for me to use it to make ONE video due to an issue with the connection security which I tried everything to fix myself. Crayo should fix that issue or return my money ASAP. THE SUBSCRIPTION IS ALREADY SO EXPENSIVE AND THE DAYS ARE BEING WASTED, IM ONLY LOSING MONEY BRO.
December 12, 2024
Unprompted review
Reply from Crayo
Thank you for bringing this connection security issue to our attention. We understand your frustration with being unable to fully utilize your subscription due to technical difficulties.
Our technical team would like to investigate and resolve this connection security issue promptly. Please contact our support team through Discord or at support@crayo.ai with details about the specific error messages you're receiving, along with any relevant project URL links or screen recordings. This will help us identify and address the root cause of the problem. We can also assist with restoring any credits that were lost due to these technical issues.
We are committed to ensuring you have full access to our platform and can make the most of your subscription. Our support team will work with you to resolve these technical challenges and address your concerns.
Thank you for your patience as we work to resolve this matter. Your feedback helps us improve our service for all users.
Support team are awesome im new to the…
Support team are awesome im new to the ai stuff and this really helped me out :))
December 8, 2024
Unprompted review
Reply from Crayo
Thank you for your kind words!
We're delighted to hear that our support team has been helpful in guiding you through your AI content creation journey. Supporting creators as they explore and learn to leverage our platform's capabilities is a core part of our mission at Crayo. We remain committed to providing the assistance you need to succeed with our platform.
Cannot create videos according to the…
Cannot create videos according to the settings. Requested a one-minute short video but generated around 10 minutes instead.
November 30, 2024
Unprompted review
Reply from Crayo
Thank you for bringing this video duration issue to our attention. We understand the importance of generating content that precisely matches your specifications, particularly for short-form content.
If you're experiencing unexpected video lengths, our support team would like to examine your project settings to ensure everything is configured correctly. Please reach out to us through Discord or at support@crayo.ai with your project URL link and screen recording so we can investigate and help you achieve the desired video duration.
We are committed to helping you create content that meets your exact requirements. Thank you for bringing this matter to our attention.
Some errors but good service
There was a error but the service team fixed it fast and reacted fast on my message and gave my video credits back plus some extra, fast reaction was Very nice
November 17, 2024
Unprompted review
Reply from Crayo
Thank you for your positive feedback!
We're glad our service team was able to quickly resolve your error, restore your video credits, and provide additional compensation for the inconvenience. Our commitment to fast, effective support is a key priority at Crayo, and we're pleased we could demonstrate this during your experience.
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Totally recommend
Had one slight problem creating a video but staff was extremely helpful,kind and respectful. would really recommend as what is included is definately worth the money
November 18, 2024
Unprompted review
Reply from Crayo
Thank you for your kind feedback!
We're delighted that our staff was able to help resolve your video creation issue with the level of service you deserved. It's wonderful to hear that you found the platform's value matches its cost. We appreciate you taking the time to share your experience and recommendation with others.
i had a slight problem with canceling…
i had a slight problem with canceling my subscription so i opened a ticket on their discord and after explaining what happened they immediately resolved the issue and were very nice and helpful about it.
November 13, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We're glad our Discord support team was able to quickly resolve your subscription cancellation issue. We strive to handle all customer concerns promptly and courteously, and we're pleased to hear that our team delivered on this commitment. Thank you for taking the time to highlight their helpful and friendly service.
👍👍👍👍
An error was happening for me using crayo I created a ticket and they were quick to solve the problem and also gave me back what I lost on my plan
November 7, 2024
Unprompted review
Reply from Crayo
Thank you for your feedback!
We're glad our team was able to quickly resolve your error and restore the resources you lost during the issue. We understand how important it is to make the most of your plan, and we're committed to ensuring technical issues don't impact your experience with Crayo.
Took a few hours for them to get back…
Took a few hours for them to get back to me
Ended up with two people helping in the end and was worth the wait.
But still speeding up service could be better.
November 5, 2024
Unprompted review
Reply from Crayo
Thank you for your detailed feedback.
We're glad that you received helpful assistance from our team members, though we acknowledge your point about response time. We have noted your feedback about improving our response speed and are actively working to enhance our support efficiency while maintaining the quality of assistance you experienced.
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I accidentally purchased the yearly plan
I accidentally purchased the yearly plan, opened at ticket for support and they took care of everything in a matter of few messages! I was immediately issued a refund. Great service!
November 3, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We're delighted our support team was able to quickly assist you with your subscription concern and process your refund promptly. Providing efficient, hassle-free support is important to us at Crayo, and we're glad we could resolve your accidental purchase situation right away.
is a scam dont purchase on this website
November 1, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns.
We understand that your experience with Crayo wasn't what you expected, and we'd like to help. Please reach out to our support team through Discord or at support@crayo.ai so we can understand your specific issues and work to address them directly. We're committed to ensuring all our users have a positive experience with our platform.
went above and beyond to get a r on an…
went above and beyond to get a refund on an acc i forgot i had🙏🏽🙏🏽goats
October 27, 2024
Unprompted review
Reply from Crayo
Thank you for the kind words!
We're delighted we could help sort out the refund for your forgotten account. Providing excellent customer service is important to us at Crayo, and we're glad we could go the extra mile for you.
Reply from Crayo
Thank you for your kind feedback!
We're delighted you had a positive experience with our support team at Crayo. We strive to provide helpful assistance to all our users, and we appreciate you taking the time to share your experience.
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Reply from Crayo
Thank you for your positive feedback!
We're delighted that you had a great experience with Crayo. We strive to maintain high service standards for all our users, and we appreciate you taking the time to share your experience.
i accidently bought the 1 year sub and…
i accidently bought the 1 year sub and with a few messages , they helped me out and i got a refund !!! The site it s pretty nice , easy to use also and i does rly help you creating a video with Ai.
October 17, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We're glad our support team was able to quickly assist you with the refund for your accidental yearly subscription purchase. It's great to hear that you found our platform user-friendly and helpful for AI video creation. We appreciate your feedback about both our customer service and the platform's functionality.
I accidentally purchased the yearly…
I accidentally purchased the yearly $160 subscription and I made a ticket at like 3am they had it fixed and refunded by 11am the next day no questions asked no hassle 5 stars for sure
October 16, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your great experience!
We're glad our support team was able to quickly assist you with your subscription and process your refund, even with the late-night ticket submission. We strive to provide hassle-free support at Crayo, and we appreciate you taking the time to highlight our team's responsiveness.
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