The support team is amazing they have answered any kind of question I had and relatively quickly than other services. The only issue is with the app, the ai just gets laggy sometimes and in order to c... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I needed some guidance on the course and the support team quickly responded and even when i had multiple extra question they stayed with me and answered each question i have asked! Thanks for the serv... See more
They replied fairly quick on the discord to activate my crayo account
Company replied
Company details
Written by the company
Crayo is an AI-powered platform designed to help creators generate viral-ready short-form content in seconds. We offer a range of tools, including AI voiceovers, subtitles, gameplay optimization, and video editing features like split-screen, fake texts, and more. With Crayo, users can quickly create engaging videos for platforms like TikTok, Shorts, and Instagram, all without needing extensive editing skills. Trusted by over 2.1 million users, Crayo simplifies the video creation process, making it easy to produce monetizable content at scale.
Contact info
United States
- support@crayo.ai
- crayo.ai
3.7
Average
174 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support is really really good
The support is really really good. They help you even as a complete beginner the prices are super
October 17, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're delighted to hear that you found our support team helpful, especially as a beginner. It's great to know that you find value in our pricing as well. At Crayo, we're committed to supporting creators at every skill level, and we appreciate you taking the time to share your positive experience.
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Danny is fast helping and a good mod…
Danny is fast helping and a good mod keep it up
October 15, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're happy to hear about your positive experience with Danny's moderation and quick support. It's great to receive recognition for our team members who work hard to provide excellent service at Crayo.
I badly misread one some of the priced…
I badly misread one some of the priced online and when I realized I've bought the plan i didnt want the surrport team and danny from the discord channel helped me a bunch
October 13, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We're glad that our support team and Danny were able to help resolve your subscription concern quickly. We appreciate you highlighting the helpful assistance you received through our Discord channel.
the support chat was so helpfull and…
the support chat was so helpfull and kind , i had a probleme in my credits ( not a probleme i jst waisted all of them without realizing it) they have understood my situation, and gave me extra credits ascompensation , it was very kind from them.
October 12, 2024
Unprompted review
Reply from Crayo
Thank you for your kind words!
We're delighted that our support team was able to assist you with your credits situation. It's great to hear that you found them helpful and understanding. We strive to provide considerate support to all our users at Crayo, and we appreciate you taking the time to share your positive experience.
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I got great help from Danny about a…
I got great help from Danny about a mistake I made with my subscription, it was fast and easy to report the problem and get it fixed, I'm exited to keep see what this service can do for me in the future
October 10, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your positive experience!
We're delighted that Danny was able to quickly help resolve your subscription issue. It's great to hear that you found our support process fast and straightforward. We look forward to supporting your content creation journey with Crayo and are excited to see what you'll create with our platform.
Thieves!!!! Do NOT Purchase This Crap App!!!
This is a freaking scam and Im so mad!! I was signing up for a monthly membership only to find out it signed me up for the yearly and charged my card $141. Their refund policy is NO REFUNDS!!!! Do NOT Sign up for this app. It is extremely hard to use and they just want your money. Shame on this company taking hard earned money for FALSE ADVERTISEMENT!!!!!!!!!!!
October 7, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns.
It sounds like you may have been in the yearly section during plan selection, but we understand your frustration with the unexpected charge. We want to help resolve this situation.
Please reach out to our support team through Discord or at support@crayo.ai, and we will be more than happy to assist you. We take all feedback about our platform and subscription process seriously and aim to ensure every customer has a clear understanding of their purchase.
Let us help address your concerns directly and find a solution that works for you. We appreciate you bringing this to our attention.
So cooperative
So cooperative , they replied immediately and helped me and solve the problem
September 29, 2024
Unprompted review
Reply from Crayo
Thank you for your fantastic feedback!
We're glad our team was able to provide you with immediate assistance and successfully resolve your issue. Quick, effective support is important to us at Crayo, and we appreciate you taking the time to share your positive experience.
do not recommend.
every video a make using crayo is restricted by tiktok and the worst part is the subscription can't be canceled, i tried so many times yet no results, do not recommend
September 23, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns about content restrictions and subscription issues.
We understand how frustrating it can be when videos get restricted on TikTok. Platform algorithms can be complex, and success often requires experimenting with different combinations of backgrounds, subtitles, voices, scripts, styles, and music. Many creators experience content restrictions on TikTok, regardless of the tools they use.
Regarding your subscription concerns, please reach out to our support team through Discord or at support@crayo.ai, and we'll be happy to assist you with any issues.
Your feedback helps us improve our platform. We would appreciate the opportunity to help you achieve better results with your content.
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I tried to contact them after doing…
I tried to contact them after doing affiliate marketing and selling for them but they did not respond. The commissions for the month were not sent. What a scam
September 22, 2024
Unprompted review
Reply from Crayo
Thank you for bringing this concern about affiliate commissions to our attention.
We take our affiliate partnerships seriously and want to ensure all commissions are properly tracked and paid.
Please reach out to our support team through Discord or at support@crayo.ai with details about your affiliate account and the specific commissions in question. We would like to investigate this situation and resolve any payment issues you've experienced.
We value our affiliate partners and are committed to maintaining transparent and reliable payment processes.
Fraudulent service
It's a scam, they pay for fake trustpilot reviews and they'll still continue to charge you even after you've canceled your membership, they don't have a support system on their website.
September 7, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns.
We want to clarify a few points: Crayo maintains active support channels both through Discord and at support@crayo.ai. All our reviews come from genuine users sharing their experiences, both positive and negative.
If you're experiencing any issues with your subscription or charges after cancellation, please reach out to our support team with the details of your account, and we'll investigate and address your concerns right away.
We are committed to transparency and proper billing practices. We would appreciate the opportunity to resolve any issues you're experiencing directly.
It's a scam
It's a scam. You can cancel your subscription and they'll still charge you, with all of the opportunity in the AI space and a way to actually scale and become a legitimate brand, instead they took this route, nicely done Arib Khan, you're gonna go far.
September 19, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns.
If you're experiencing any charges after subscription cancellation, please reach out to our support team through Discord or at support@crayo.ai with your account details. We are committed to proper billing practices and would like to investigate and resolve any unauthorized charges immediately.
We aim to provide transparent, legitimate services to our users and would appreciate the opportunity to address your specific situation directly. Thank you for bringing this matter to our attention.
Subscription
Customer support was good i didnt even expect that my refund would come so fast everything went smoothly
September 15, 2024
Unprompted review
Reply from Crayo
Thank you for your positive feedback!
We're glad our support team was able to process your refund quickly and smoothly. We strive to provide efficient service at Crayo, and we appreciate you taking the time to share your experience.
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its so great and when i had an error…
its so great and when i had an error they helped me and
reset gave me extra credits and minutes
September 16, 2024
Unprompted review
Reply from Crayo
Thank you for your positive feedback!
We're delighted that our team was able to help resolve your error and provide you with extra credits and minutes as compensation. We strive to ensure any technical issues are resolved promptly and that our users can get back to creating content. We appreciate you taking the time to share your experience.
I'm finding these reviews too late ):
I'm finding these reviews too late, because it's obvious that it's a scam now. Tricks you into trying the product implying it's a free trial, but actually a non-refundable gimmick of a product.
September 16, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns.
We want to clarify that Crayo does not offer or advertise any free trials on our website. We strive to be transparent about our pricing and subscription terms.
If you're experiencing any issues with your subscription, please reach out to our support team through Discord or at support@crayo.ai. We would appreciate the opportunity to address your specific concerns directly and work towards a resolution.
Thank you for bringing this matter to our attention.
Had a problem with subscription
Had a problem with subscription, and it was resolved in less than 24 hours, great support team.
September 13, 2024
Unprompted review
Reply from Crayo
Thank you for your positive feedback!
We're delighted that our support team was able to quickly resolve your subscription issue. We strive to provide prompt assistance to all our users at Crayo, and we appreciate you taking the time to share your experience.
I pressed cancel 2 days before it…
I pressed cancel 2 days before it charged me, then it stilled charged me 40 dollars. And when I was writing to them about getting a refund, they weren’t cooperative at all. They are scammers and I definitely do not recommend buying or using this!
August 9, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns regarding your subscription charges. We would like to investigate this situation to understand what occurred with your cancellation request and subsequent charge.
Please reach out to our support team through Discord or at support@crayo.ai with your account details and cancellation information. We take billing matters seriously and would appreciate the opportunity to review your specific case and work towards a resolution.
Thank you for bringing this matter to our attention.
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Inexistent Support Team. Website appears to be presentable but performs functions horribly.
I cancelled 2 months ago because the website is horrible and they are still charging me!
**MY BANK HAD TO BLOCK TRANSACTIONS WITH CRAYO.INC TO PREVENT THEM FROM CHARGING MY CARD FURTHER**
**MY REQUEST TO DISPUTE THE CRAYO.INC CHARGES WERE DENIED BECAUSE CRAYO.INC REFUSED TO RELEASE THE FUNDS BACK TO MY BANK.**
Update to Crayo.io’s Reply below ⬇️
I reached out to your discord support team multiple times months ago. Nobody professionally reached back. One guy did private message me but he went off topic and started bragging about how much money he made with stocks. He suggested that I switch to day trading, not very helpful. Also the guy with the Duck pfp never responds to anything. I gave up a while ago $80 down the drain.
I wouldn’t say this is necessarily an intentional scam, but the support team is awful. It is very unclear who is running the show here. Where is management? Please ditch discord, and create a support email team that keeps track of Ticket #s and responds to customers in a responsible manner. I know you guys aren’t genuine scammers but the lack of professionalism makes this whole thing seem like a sham.
August 29, 2024
Unprompted review
Reply from Crayo
Thank you for bringing this billing concern to our attention. If you're experiencing unexpected charges, we want to help resolve this situation immediately.
Please reach out to our support team through Discord or at support@crayo.ai with your account details and cancellation date. We would like to review your account history and address this issue right away.
Thank you for bringing this matter to our attention.
Utter crap
Utter crap. The worst thing I have ever used. Complete scammers.
September 8, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your feedback. We regret that your experience with Crayo did not meet your expectations. We would like to understand the specific issues you encountered so we can help improve your experience.
Please reach out to our support team through Discord or at support@crayo.ai with details about the problems you've experienced. We're committed to helping resolve any concerns you may have.
Thank you for bringing this matter to our attention.
Problem with subscription
I had forgotten to cancel my subscription and reached out to support. They quickly got back to me and resolved the problem with kindness and swiftness! Amazing support team who are constantly making hands on efforts to maintain their services up to par and heavily focused on user satisfaction!
September 6, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your wonderful feedback!
We're delighted that our support team was able to quickly assist you with your subscription situation. It's great to hear that you found our team both kind and efficient in their response. We strive to provide excellent support and maintain high service standards for all our users at Crayo, and we appreciate you taking the time to highlight your positive experience.
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