CrazySales.com.au Reviews 

So bad, the purchased product was so poor in quality, nothing like the advertised item. They will not uphold 30 day change-of-mind policy of their own, will make excuses I had to lodge a dispute with Fair Trading

horrible experience with crazy sales.
item never arrived
what this guy do... is blaming their delivery company.
their investigation also fake.
they never provide you correct tracking no.
you will have to pay n wait n cheated by crazysales

Yeah ive had the same problem as everyone else.
Will be reporting them to the Accc. I will also be reporting afterpay for supporting such a scamming retailer

This is my parcel that has been going up and down the highway since the 20th Dec. Neither Crazy sales nor Startrack seem to know what to do?? D***HEADS

Details
Column header
Date & time

column details,
Transferred
GREENACRE NSW, 2190
column time and date,Thu 3 Feb • 10:34pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 3 Feb • 3:13pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 2 Feb • 1:49am
column details,
Arrived at facility late
WAGGA WAGGA NSW, 2650
column time and date,Tue 1 Feb • 12:05pm
column details,
Item processed at facility
WAGGA WAGGA NSW, 2650
column time and date,Tue 1 Feb • 5:42am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 27 Jan • 10:29pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 27 Jan • 10:28pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Thu 27 Jan • 10:27pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Tue 25 Jan • 9:02am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Fri 21 Jan • 9:36am
column details,
Arrived at facility
MINCHINBURY NSW, 2770
column time and date,Wed 19 Jan • 8:52am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Tue 18 Jan • 4:33pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Tue 18 Jan • 4:32pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Mon 17 Jan • 5:44am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Fri 14 Jan • 8:39pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 13 Jan • 12:23pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Thu 13 Jan • 12:21pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Tue 11 Jan • 10:13am
column details,
Customer enquiry lodged
MELBOURNE VIC, 3000
column time and date,Fri 7 Jan • 6:09pm
column details,
Arrived at facility
BEGA NSW, 2550
column time and date,Fri 7 Jan • 8:03am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 5 Jan • 6:03pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 5 Jan • 5:37pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 5 Jan • 5:36pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 5 Jan • 5:33pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 5 Jan • 4:09pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Tue 4 Jan • 9:14pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Tue 4 Jan • 8:52pm
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Tue 4 Jan • 12:16pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Fri 31 Dec • 9:55am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Fri 31 Dec • 9:51am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Fri 31 Dec • 9:49am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Thu 30 Dec • 11:23am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 29 Dec • 5:29am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Fri 24 Dec • 5:36pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Thu 23 Dec • 8:52am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Thu 23 Dec • 8:52am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 6:29am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 6:18am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 22 Dec • 6:17am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 12:05am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 12:04am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 22 Dec • 12:03am
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Mon 20 Dec • 7:43pm
column details,
Received and ready for processing
TULLAMARINE VIC, 3043
column time and date,Mon 20 Dec • 7:13pm
column details,
Shipping information approved by Australia Post
column time and date,Mon 20 Dec • 5:55pm
column details,
Shipping information received by Australia Post
column time and date,Mon 20 Dec • 5:11pm
Service
eParcel
Tracking
34KJ35000351

Paid for my item a month ago and still waiting for delivery / refund. Get the run around and same response from Tin in customer service saying to just wait another 1-3 days. They also sell under the name Ausway on Catch and other bigger sites - do not use!!

You cannot unpack received product in order to check if it meets your expectations otherwise you loose "30 Day Change- of-Mind Policy".
It is really really disappointing.
Please double check the conditions "30 Day Change- of-Mind Policy".
The part of response "we suggest selling this item to other people" was very, very impolite.

Here is the answer from Customer Support

(...) Hi ....

Good day! Thank you for getting back to us.

We apologize for the inconvenience this may have caused. Unfortunately, this item is ineligible for return due it is already taken out from the original back.

In this case, we suggest selling this item to other people.

Thank you for your kind understanding and have a great day.

Should you need further assistance, please do not hesitate to contact us.

Best Regards,
.....
Customer Service
(...)

The review here are absolutely accurate. This company's products are of poor quality and it is then impossible to return anything. The return policy states it has to be in the original packaging which was a box in my case when you take the photo they say it has been opened and tell you the only option is to on sell it to family and friends. Like the others on here I will be reporting to the ACCC and reference this website as a evidence of the repeated poor service from this company.

I ordered a mirrored tv cabinet on the 8/12/2021.
The website clearly advertises fast delivery - this is deliberately dishonest and a lie.
refer to below comments from other people - having their Christmas gifts never arrive.
do not believe the lies re: delivery delays, I have received items from overseas faster than Crazy Sales.
asked for a refund so I can buy elsewhere was told there is a process for this. they will not issue an immediate refund, which I thought would be a consumer right.
asked to speak to a a manager and was told they are in a meeting - asked to speak to them after meeting, was denied.
Please can i ask if anyone has issues please lodge with the ACCC or relevant fair trading - this business should not be allowed to operate this way.

These clowns are terrible. Trying to chase up a table and chairs which was supposed to be delivered before xmas. Just getting the run around and they also tell me its the courier fault. Waiting on a call from a manager to sort out this debacle.

Bought an item at the start of December, it wasn’t dispatched until 14/12… it’s now 31/12. Courier says it’s still sitting on the dock in Melbourne. I called Crazysales and was told it was in transit and they wouldn’t refund. So more than 2 weeks on, no product and no refund. I was told they wouldn’t refund it until it eventually turns up and is sent back. This was a Christmas present which is now redundant. Customer service is abhorrent. Do not buy from these people. Worst sales experience ever by far. I only put one star because it wouldn’t let me put no stars and leave a review.

So many complaints against thisd company of which I am one but what does department of fair trading or ACCC do about them and other companies absolutely nothing , so they carry on scamming customers and gettting away with it.

😵 88% bad reviews! Glad I was unsuccessful in purchasing from them. (No international shipping!)
Got given the run around & irrelevant auto responses.
Wouldn't even rate them the one star! But can't submit without rating.
Thanks for the heads up guys. 😕

Scam Alert. Ordered a digital piano...received nothing but poor excuses, promised callbacks, and emails. Stay clear!! Have reported to the ACCC.

I purchased a portable spa and got delivery of a TV cabinet instead. Box not opened but had to open to place return authorisation as directed by these clowns. Now they won't arrange courier to pick up tv cabinet because box was opened.
And won't give me the spa or refund untill they recieve parcel back.
Next step Accc.

Was going to buy a $450 spray paint gun from this site.
But after reading the reviews. Not a chance. Will take my business elsewhere.
Thanks for the heads up.

Crazy Sales used Aramex for delivery who in turn lost my parcel. Aramex confirmed that the parcel was lost and evidence of this was provided to Crazy Sales. Crazy Sales ignored my emails for over a fortnight until I threatened to do an Ebay chargeback and involve Fair Trading and ACCC.

Finally I received a response on threatening the chargeback, where Crazysales spent several more days saying they needed to investigate and get manager approval for a refund despite ample proof from Aramex the parcel was lost.

Out of frustration I lodged a Paypal chargeback and a refund was made... however the story didn't end there... Because miraculously Aramex found the parcel days later and delivered it when noone was home...

After a week, Crazy Sales contacted me demanding a refund or me to post the parcel back... which is fair enough, however having now researched the company, I saw how often they scammed customers by claiming parcels were open, or that they never received the returned item. So I sought feedback from Fair Trading and ACCC who advised me to make a payment for the item and request a receipt... which I did, with a receipt received on the 9th November and an email confirming the repayment for the item. End of matter you would assume....

Not quite, as this afternoon, I received a rude phonecall from CrazySales demanding that I pay them for the item AGAIN... despite a receipt and email trail already confirming that payment was made and received 2 weeks ago.

This company is an absolute scam with no regard for Australian Consumer Law... Don't be fooled by the fake reviews here, the majority tell the real story of this shonky company who shirk at the Law.

Don't waste your time jumping through hoops... get your evidence and go to fair trading and the ACCC and lodge a case. The more examples of the disgraceful business practices that they receive, the more likely that they will be able to investigate and take action against this company.

Delivered wet, squashed, thrown over the fence and growing Mould. Customer service advised that damaged boxing isn't a valid warranty issue as long as the internal product is fine. Would be quite embarrassing giving a child a present when the box comes with mould.

Pulling teeth is easier than getting the item replaced.

Couldn't imagine trying to use their change of mind policy when Mould isn't even a warranty issue.

I was going to spend $140 on this site but read all the reviews and will take my business elsewhere. Thanks everyone.

BEWARE !!! wouldn't honour a 30 day change of mind policy. !!! I purchased a recliner on this website for a gift, measurements were the same as the one we have at home. When it arrived we opened it to inspect the item as soon as we saw the chair we could tell it was not the same size. Packed it back up i emailed crazy sales for a refund. I was notified via email apparently because i opened the box i could now no longer return the item. I was absolutely furious it was over $600 chair BUT because it was opened i could not return it, its brand new never been used everything is still with the goods. They told me to either see if someone wanted to buy it or i could sell it on line. I have NEVER heard of this before it is disgusting the service provided. I did say to them so when your ordering from your website and receive it OH WAIT you can't open the item to inspect it how do you know if its going to be suitable?? The customer service person said due to COVID they cannot except the item back. More like you guys are dishonest your 30 day return policy is to lure people in. It states on your website Terms & Conditions
• Notification is required within 30 days of purchase date. - I did this

•Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf). Yes it was.

•The item/s are NOT opened, used, worn or damaged. Its is unused worn or damaged.
I will NEVER purchase anything else on this website and tell my friends and family the same. So beware when purchasing as you won't be able to open the item to inspect the goods and you will be stuck with it. SO ANGRY !!!!!!

Be careful of these people who are part of various other names such as Ausway Pacific and kcfoxking1, they use these names to confuse and to blame each other for sending you the wrong item.
You send that item back and the do Not refund your money or send the correct item. eBay seem to allow them to continue to deceive. Watch Out.