CrazySales.com.au Reviews 

285
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were let down by their experience overall. Many customers found products often didn't match descriptions or advertisements, frequently arriving as cheap knock-offs, damaged, or not functioning as expected. People also experienced significant delivery delays, non-delivery, or misleading information about item origin, with products often shipping from overseas despite local operation claims. Reviewers faced substantial challenges with refunds, frequently being denied, receiving inadequate compensation, or encountering unresponsive customer service and confusing website details. However, some people mentioned receiving their items quickly, though this was sometimes accompanied by other problems.

What people talk about most

Product

People report negative experiences with product quality, often receiving items that are not as advertised,... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, often citing non-existent or... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting cancellations... See more

Website

Reviewers mention negative feedback about the website, with many expressing frustration and concerns about... See more

Refund

Users describe negative interactions with refund processes, with many reviewers reporting difficulties in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Don't buy from this Company, Crazy sales" Australia" Everything comes direct from China and if you want to return they will charge you a 20% Handling fee and you have to pay return post to China. Web... See more

Rated 1 out of 5 stars

Please do not get sucked into buying anything from this so called 'online store.' It's a scam that I fell for two wks ago and am yet to receive delivery, no tracking history or updates, even on so cal... See more

Rated 1 out of 5 stars

Not an Australian company, products were cheap knock offs although the pictures of the items were of the branded original. Delivery is way longer than they say. I spent $120 on crap. Tempted to apply... See more

Rated 1 out of 5 stars

I Recently purchased an item from crazysales website that didn't look or function as advertised. I Tried contacting them but only received 1 email about return policy nothing else. I replied throug... See more


Company details

  1. Discount Store
  2. Online Marketplace

Information provided by various external sources

Australia's #1 online shopping website! Cheap bargains & discounts with the top online shopping Australia store! From furniture, to toys & hobbies, to appliances & pet supplies -- we've got it all, with free shipping on selected items!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

285 reviews

5-star
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1-star

No history of asking for reviews

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1.3

All reviews

(285)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Fake SD Card

I bought a Sandisk SD card from them, thinking it was the real deal. But when it arrived, it turned out to be a fake.

I reached out to Crazy Sales right away, asking for a refund. But instead of sorting it out quickly, they said it would take 3-5 days to investigate. This isn’t good enough, especially when they’re selling fake stuff.

To make things worse, they advertised this fake SD card as the top item on Google. That’s not just misleading; it’s hurting honest sellers.

I’ve reported Crazy Sales to Consumer Affairs and contacted Sandisk directly about this. Be careful if you’re thinking of buying from Crazy Sales. Always double-check what you’re getting.

In my book, Crazy Sales has lost my trust. Make sure you don’t fall into the same trap.

May 2, 2024
Unprompted review
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Rated 1 out of 5 stars

A Disgrace

Ordered a range Hood. They gave it to Global Express to deliver. Global Express do not deliver they drop off at an adress convenient to them They dont inform the location to the purchaser. In my case they dropped of to a petrol station 20 km away. I found out when a worker there told me. I paid for delivery to my address. I contacted Global Express and on their web said the product had been picked up and returned to sender. No voice contact.Crazy Sales have now been contacted over 10 times and the general response has been a mirror (ie They'll look into it).Now in its 7th week of no product no refund.
Global Express CEO is the ex CEO of Australia post, she of the Gold Watch saga. That company is a total disgrace, attitude, service, response, reliability.

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY OFF THIS WEBSITE

DO NOT BUY OFF THIS WEBSITE. SAVE YOUR MONEY. WORSE WEBSITE EVERDO NOT BUY OFF THIS WEBSITE. If i could give zero stars believe me I would. I order a drawer from them and on their website they state that it will arrive in 1-3 days. it has now been 7 days and I still haven't received my entire order. instead, they only sent me one out of 2 boxes. To make things worst, when I called the delivery company, they said that they didn't receive the second box yet. Their customer service is also terrible. waited over 30 mins on hold to call them, while I was number 1 in the cue, but couldn't reach them. DO NOT BUY OFF THIS WEBSITE. SAVE YOUR MONEY. WORSE WEBSITE EVER

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest company

I cannot recommend this business. They make statements on their webpage such as 30 Day change of mind returns. But when your get an item that really just is junk and contact them they make it incredibly difficult and hide behind the fine print. DO NOT BUY FROM THIS BUSINESS. Do yourself a favor and buy from a business that backs what they say and provides decent products and customer service.

March 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Don’t do it

Don’t do it
8 weeks most expensive item never sent
9 emails saying the same thing over and over and still no end in sight
Not worth the hassle

February 29, 2024
Unprompted review
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Rated 1 out of 5 stars

Craysales scammers

Company run by scammers. Buy cheap products and sell at exaggerated rates and when you find it’s no good they won’t refund.
If you are lucky they will charge you 20 percent of purchase to take it back.
Better to just go straight to consumer affairs.
Get these scammers shutdown asap

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

VERY VERY BAD CUSTOMER SERVICE

We purchased what we thought was a Magic LG Remote control and it was not. We could not bluetooth the remote to the tv and it did not work correctly, infact we have only had it a few weeks and it feels like its going to break. I emailed and questioned whether or not it was the correct remote control and to this date I have not had a reply. Will not order from them again I feel they falsey advertised the item and there customer service does not exist

January 13, 2024
Unprompted review
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Rated 1 out of 5 stars

Bought a 500 micron pool blanket from…

Bought a 500 micron pool blanket from crazy sales 14 months ago, it has been flaking to pieces for the last three months, took it out of the pool yesterday. Very disappointed. How many of these pool blankets will end up in the tip.

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 6x UBL Pulse speakers from…

Bought 6x UBL Pulse speakers from crazysales waited 3 weeks for 1x speaker to arrive after hassling them multiple times to send an actual tracking number.
Called again when the 5x other speakers didn’t arrive they told me to wait a few more days.
I once again called for a 4th time to get update on the 5x speakers they now said they were ‘lost in transit’ and sending them again & to wait another 2-3 weeks.
6weeks to receive 6x speakers!!
Clearly they messed up the order and only sent one speaker instead of 6 just be honest to your customers very frustrating.
Their customer service was worse than poor and didn’t even try to provide information or update through the whole process.
Would not recommend.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Silicone Wine Saver Useless

Yes I purchased a simple Item, silicone wine saver which is great for sparkling and corked wine bottles. Here in Australia we have 98% screw top wines. If I ordered 1 wine saver I would have kept it, where I ordered 9 that to many that wont help. I have been through there webSite and cant find if they work on screw top wine bottles and the dont. I have sent several emails that came back and get a standard responce. I asked for Return Number never got that seem to be there policy we got your money so tuff titties, If this is an experience that I dont want others to have . So Crazy Sales my experience with you is Zero, you dont have any compasion and close to a Scam . Wont be purchasing anything else. BEWARE DONT PURCHASE ANYTHING FROM

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

i cancelled my order after so many…

i cancelled my order after so many phone calls and emails never got one reply on email, but on their site my order was on has cancelled. so, I when out and bought the item because i needed it sooner than they could deliver, got know refund so reported to bank two weeks later the item showed up on my doorstep which id cancelled well in time for them not to process, the item cost $49.95 to send it back cost over $40 plus there redisclose returns policy makes it totally impossible to return any item and get a full refund in any way they know this and this is why they work this way, they never reply don't care less, please never use this website there corrupt and dishonest, I will add there 30 day returns policy so you can all see there is no point retuning anything if your lucky enough it turns up.

The CrazySales 30 Day Change-of-Mind Policy
Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following
terms and conditions as listed below:
Terms & Conditions
• Notification is required within 30 days of the purchase date.
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The items are NOT opened, used, worn or damaged.
• That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage
packaging.
• Some items are not eligible for refund due to hygienic reasons.
• The refund amount will not include delivery costs. If the item was delivered for free, the delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
• The return of the item is the responsibility of the buyer.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.
How It Works?
If you would like to take this offer, please send us an email at (there email address) and indicate the Order ID the items you wish to return and the
reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other
relevant information will be given to you at this time. Crazysales will not accept any return of any item without an RA from our Customer Service
Representative.
Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that on the facts you have provided, a claim
may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us
within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any
accessories, manuals, documentation and registration that was delivered with the product.
We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our other
couriers, we will send you the contact details of our courier to organize pick up from your place.
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the
product has been returned a final decision on granting the claim will be made by Customer Services.
Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.
Once upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the
product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be
deducted from your account as well as a $30.00 handling and administration fee.
The CrazySales 30 Day PRE-ORDER price guarantee
30 days pre-order price guarantee applies to all pre-order items on sales in m.crazysales.com.
30 days refer to 30 calendar days after your order starts processing for delivery in our warehouse; 30 days period exclude the following special
promotion: Flash sales, End of the financial year, Click Frenzy, Black Friday, Christmas promotion, and Boxing day promotion.
Differences will be refunded in form of Crazy Points, please contact our customer service with your order details and evidence of lower price by e-mail
to
Replacement
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received
your returned product. Where a non-warranty claim is granted the replacement will be delivered to you at your expense

PLEASE DO NOT USE THESES SCAMMERS LIARS CHEETS YOU WILL LOSE YOUR MONEY. had to remove email addresses still get the point.

January 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Would have killed my pet bird without veterinary intervention

Bought an expensive aviary from this store, tried writing a review however the website had technical issues and it wouldn’t upload.

The wire on this product is of extremely poor quality. My pet bird was playing in this cage and had just two small pieces break off which she accidentally swallowed. She subsequently had severe zinc poisoning, required 3 days at the vet and almost died. I’ve had to replace all the wire and almost lost my beloved pet. I’ve sought support from the team at Crazy Sales who were apologetic however no compensation has been offered and the factory just said “ the iron mesh of the cage is slender. However, when ingested in large amounts, iron can be very toxic. In line with this, any ingestion of such is basically beyond our control.” The did not accept any responsibility for the quality of this product as seen in the attached images. So distressing and concerning for other peoples pets as they’ve not indicated that they’re going to improve the product. Please be careful.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE DOGGIE SCAMMERS

Zero if there was that's what they get ordered a remote control 4x4 on the 1st of December 2023 still pending on the 30 December have contacted paypal for a full refund but BUYER BEWARE don't buy from scammers wish I did a review check before purchasing from them.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Fake products

Fake products. Do not buy from these scammers. Took full advantage of the Christmas rush. The product is the worse quality I have ever seen.

December 29, 2023
Unprompted review

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