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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the setup and ongoing support very smooth. Many highlight the exceptional service and customer support, noting how easy it was to transition to their new system and how quickly any issues were resolved. People also appreciate the clear explanations and the overall positive user experience, often mentioning significant savings on card charges and monthly fees. However, some people were dissatisfied with billing practices, reporting discrepancies between charges and initial agreements. A few customers also mentioned difficulties with contract termination and account suspensions related to payment issues, which caused frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and professionalism of... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the helpfulness and... See more

Payment

People report positive experiences with payment. Many customers praise the excellent service from individuals... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the seamless and easy process of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew Wickham has been excellent from the start, he visited us at silver Darlings fish Company a couple of months ago when he came in to discuss us changing our card machine. Great customer service... See more

Company replied

Rated 5 out of 5 stars

We arranged a meeting with Danny Richardson to discuss are account. He was professional, listened and clearly wanted to help and did a fantastic job. Not only that but the after care has been grea... See more

Company replied

Rated 5 out of 5 stars

Mr Parker from CreatePay have from day 1 been a breeze to deal with. Helping every step of the way to get us up and running with our new merchant to take payments without compromising down time. Even... See more

Company replied

Rated 5 out of 5 stars

Daniel Walley from the start has been amazing, talking me through every little detail to checking in via what’s app further into my card reading journey. To helping me fill the correct forms 📋 I re... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

CreatePay are a new player in card payments - creating change in the industry and unlocking the power of smart terminals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Honest and reliable

Matt Thackeray has been great from the start, clear information given and savings made for our business. Always gets back to me quickly with the answers I need and know if I have a problem with anything to just give him a call and he will get it sorted. Thankyou!

October 14, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Sharon!

Rated 5 out of 5 stars

Really easy transition. Highly recommend

Really easy transition from previous provider. Matthew Wickham was very helpful and made the whole process easy from start to finish. I didn't have to do anything, he came to set us up. Helped enormously with the compliance. Highly recommend. No issues at all.

September 30, 2024
Unprompted review
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Reply from CreatePay

Thank you!

Rated 5 out of 5 stars

Reliable and good value for money

Am very happy to have swapped to Createpay a few months ago. Almost removed 2 stars from this review as their compliance system is overly complicated for a small low risk business such as myself. But when I complained an incredibly kind helpful and patient employee called Vincent Nardini got in touch and sorted things out in no time

October 11, 2024
Unprompted review
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Reply from CreatePay

Thank you Sarah!

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Rated 5 out of 5 stars

Just had sihaikh in To install my new…

Just had sihaikh in To install my new terminal only took him about five minutes brilliant save me a lot of time Hopefully a lot of money Hundred percent recommend him five star

October 10, 2024
Unprompted review
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Reply from CreatePay

Thank you James!

Rated 5 out of 5 stars

Thanks Raj…!

Raj was very professional and made the whole process easy from start to finish, literally didn’t have to do anything! He made sure he came back to set us all up as we are like dinosaurs so he save us the disaster of doing it ourselves….thanks Raj!

October 10, 2024
Unprompted review
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Reply from CreatePay

Thank you Sarah!

Rated 5 out of 5 stars

Payment machine quality

From the initial phone call , there was never any hard pressure sales.
The understanding of the sales person mathew wickham was 1st class in his approach manor and knowledge.

October 2, 2024
Unprompted review
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Reply from CreatePay

Thank you Andrew!

Rated 5 out of 5 stars

Raj has been extremely helpful during a…

Raj has been extremely helpful during a stressful takeover of the business and has provided a stress free transition to a modern terminal, great pricing and above all a great customer service experience. get yourself a rep like mine!!

October 10, 2024
Unprompted review
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Reply from CreatePay

Thank you Sameer!

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Rated 5 out of 5 stars

Sheikh was brilliant through out the…

Sheikh was brilliant through out the seamless transition from my previous provider. Saved 60% on monthly invoice. Came today to install terminal
, online portal and show me how easy it’s to use the new terminal. Highly recommended to all businesses

October 9, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Lenin!

Rated 4 out of 5 stars

Raj :)

Raj
gave us a very professional and stress free service setting up our new card machine.

October 9, 2024
Unprompted review
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Reply from CreatePay

Thank you Carole!

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company, Ben F, who I have been dealing with, couldn’t be more helpful with my card machine and any queries and the service and machine are great too 👍🏼

July 17, 2024
Unprompted review
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Reply from CreatePay

Thank you Lee!

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Rated 5 out of 5 stars

Massive thank you to Ben Ford

Massive thank you to Ben Ford, if it wasn’t for him I wouldn’t have gone with Worldpay.Great guy to deal with and a credit to any business.

Many thanks

Rich @surfburgers uk

September 30, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Rich!

Rated 5 out of 5 stars

Ben Cushing

Ben Cushing one of the nicest guys you would wish to meet.
Offered fantastic rates with no hard sell returned a few days later to install the terminal.
Answered any questions that I had.
Ben Cushing is the only guy you will ever need for your card processing don't delay ring Ben today.
Steves Tackle Warminster.

September 26, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Carolyn!

Rated 5 out of 5 stars

Bijan Art

Excellent service from sheikh, who has been very polite, professional and helpful throughout the switching process which was very simple. Highly recommend to all businesses.

September 26, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you!

Rated 5 out of 5 stars

Great Service from Matt Wickham

Matt made the process of changing over straight forward, we've received much better rates compared to our previous provider which will save us money long term, Matt kept in touch throughout the whole process and visited us to make sure everything was working and setup correctly. Top service and a great guy.

September 23, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Jason!

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Rated 5 out of 5 stars

Matthew Thackeray

Matthew Thackeray made this painless so helpful even sorted us out whilst waiting for his plane at airport that’s dedication you’re a star

September 19, 2024
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Darren!

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