Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card Processing Service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

One of the worst experiences B2B

One of the worst experiences B2B, was sent hardware that doesn’t work with my card machine. And then when they lost my operating system they offered me 20 percent off on buy out - avoid guys their contracts are water tight but the kit is bottom of the range!

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Had an amazing experience Michael has…

Had an amazing experience Michael has helped me and couldn’t recommend enough! i appreciate all his help going to tell all business people about Modern Business World.
Thank you again

April 23, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Jaz,

Thanks for taking the time to leave this review. Great to hear Michael has been so helpful and made a strong impression.

We really appreciate you recommending us as well, I’ll make sure your feedback is passed on to him.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Great payment gateway highly recommended

I have a web agency who build ecommerce websites and recently i worked with Michael on our latest project the client is very happy. The payment gateway was really easy to set up on my end, I am building another website and Michael will be setting me up with the gateway for this too.

I will use modern world in future for any eCommerce work.

April 1, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Lee,

Thanks for taking the time to leave this review. Great to hear the payment gateway was easy to set up and that your client is happy with the result.

Brilliant to hear you’ll be using us again for future projects as well, I’ll make sure your feedback is passed on to Michael.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Michael

Michael was and still is fantastic! Went above and beyond to help with my business! His work should never go un-noticed.

April 7, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Daniel,

Thanks for taking the time to leave this review. Great to hear Michael went above and beyond to support your business, I’ll make sure this gets passed on to him.

If you ever need anything, just shout.

Best wishes,
The Modern World Team

Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. They are scammers who don’t stand by their word or their employees. Instead of taking responsibility for their mistakes, they just fire the representatives who sold us the service to wash their hands of the situation. Stay away! We own three shops in town and were scammed by this firm. We are reporting them to the necessary authorities and taking legal action.

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

A very friendly and professional…

A very friendly and professional service. Kept in the loop at all times. User friendly language. Richard C was a pleasure to communicate with.

April 2, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Michelle,

Thanks for taking the time to leave this review. Great to hear you felt kept in the loop throughout and that everything was communicated clearly.

I’ll make sure your feedback is passed on to Richard, he’ll really appreciate it.

If you ever need anything, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Fenton was a great help

Fenton was a great help, super friendly and explained everything with ease.
He got me some great rates in comparison to my old provider.
Set up my new card machine for my salon really quickly and seems will always be available if any issues arise.

March 23, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Aysen,

Thanks for taking the time to leave this review. Great to hear Fenton made everything clear and helped secure better rates for your salon.

Glad the setup was smooth and quick as well, I’ll make sure your feedback is passed on to him.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Fenton has been amazing so helpful and…

Fenton has been amazing so helpful and easy to talk to and given us so much advice and understanding. I can’t thank him enough for all his help! It’s been a very smooth switch to modern world and we couldn’t be more happy!

March 19, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Jasmin,

Thanks for taking the time to leave this review. Brilliant to hear Fenton’s been so helpful and made the switch over to us nice and smooth.

I’ll make sure this gets passed on to him.

If you need anything at all, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Damon was extremely helpful and made…

Damon was extremely helpful and made the whole experience very easy and worked quickly to make my funding happen. He made sure everything was transparent so i had a good understanding of every aspect and was easily contactable if i had any questions. He kept in touch regularly to make sure everything was ok and was just a very helpful, knowledgable and pleasant guy. I would highly recommend. Thank you

March 13, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Chanelle,

Thanks for taking the time to leave this review. Great to hear Damon made the process straightforward and kept everything clear and transparent throughout.

I’ll make sure your feedback is passed on to him, he’ll really appreciate it.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

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Rated 5 out of 5 stars

Shift4 card machine

Sam is great guy. Listens well he engages with his clients and works with them at finding the best deal. He was the first that approached me. He understood the set up of the business. Not pushy was willing just give me the facts.

December 9, 2025
Unprompted review
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Reply from Modern World Business Solutions Ltd

Thanks for taking the time to leave this review. Great to hear Sam took the time to understand your business and worked with you to find the right deal.

We always aim to keep things clear and straightforward, so it’s good to hear that came across.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 1 out of 5 stars

Stay well clear!

A rep from this company visited me unannounced during my trading hours. When I was asked when my current suppliers contract was due to end, I asked them to check as I was busy serving customers.

I was told that it was due to end and taking them at their word, I signed the relevant paperwork.

When I finally got chance to check when the current contract was due to end, I found out it was not for another 6 months or so.

When I called their customer service department, I was told I can’t cancel because I signed their contract and I should have known or checked when my contract was due to end.

I am now being bullied into paying for the card machine rental with the threat of a debt recovery agency.

I wouldn’t trust or recommend Modern World Business Solutions.

The may be cheaper but their customer service is abysmal.

December 1, 2025
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Chris,

Thanks for your review, We cant seem to find your details on any of our systems, and what you've said doesn't sound at all like the way we do things.

Please can you call our customer service team on 01487 808990 so we can look into your claims and address them properly. For clarity we would always work with merchants to resolves any issues, so your version of events is very concerning to hear if correct.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

excellent 10/10

March 9, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Shaun,

Thanks for taking the time to leave this review. Great to hear you had such a positive experience.

If you ever need anything, just get in touch.

Best wishes,
The Modern World Team

Rated 3 out of 5 stars

Typical sales pitch then support after…

Typical sales pitch then support after a while poor average compared to others . Terminal reliable good though

March 7, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Thanks for taking the time to leave your feedback. Sorry to hear your experience with support hasn’t matched expectations, that’s something we’d like to look into.
Glad to hear the terminal itself has been reliable, but we’d really like to understand what’s gone wrong on the service side and get it addressed.
If you’re happy to, please get in touch with our team on 01487 808990 or reply here with your business name and the best way to contact you and we’ll reach out directly.
All the best,
The Modern World Team

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Rated 5 out of 5 stars

#Brenton was fantastic from start to…

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares about getting things done properly. Great service and great support — highly recommended.

February 25, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Srinivas,

Thanks for taking the time to leave this review. Great to hear Brenton made the whole process smooth and stress-free, and got everything set up quickly.

I’ll make sure your feedback is passed on to him, he’ll really appreciate it.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

first class sevice

Brenton and his colleagues where brilliant and very informative.
Helped us move away for our previous company with prices that we could not turn down, saving us as a small business quite a bit per year.
they help you every step of the way and put you under no pressure to use them. to be honest they dont need to as their prices say it all.
Our new terminal arrived and we had help to set it up, quite straight forward though.
Thank you Brenton and colleagues.

February 25, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Sharron,

Thanks for taking the time to leave this review. Great to hear Brenton and the team made the switch straightforward and helped secure savings for your business.

Glad the setup was smooth as well, I’ll make sure your feedback is passed on to them.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Massive Thank you to Joe for his…

Massive Thank you to Joe for his support. Knowledgeable and professional, He made the process so quick and simple

February 23, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Thanks for taking the time to leave this review. Great to hear Joe made the process quick and straightforward while keeping everything clear.

I’ll make sure your feedback is passed on to him.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

I’ve been with numerous companies but…

I’ve been with numerous companies but without no doubt modern world are by far the best I’ve ever experienced and Fenton the sales representative is absolutely amazing
Piggotts butchers

February 19, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Jayne,

Thanks for taking the time to leave this review. Great to hear we’ve been the best you’ve worked with and that Fenton made such a strong impression.

I’ll make sure your feedback is passed on to him, he’ll really appreciate it.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

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Rated 5 out of 5 stars

Excellant

Well explained about the company and what they offered. Good rates. Easy to get up and running with the company. Pleased with results as we have card machines that work quicker than our old companies ones which is great for our shop environment

February 10, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Mrs Towers,

Thanks for taking the time to leave this review. Great to hear everything was clearly explained and that you’re up and running with better-performing machines.

Really good to hear the improvement in speed is making a difference in your shop.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Very happy with the service…

I’ve had an amazing experience with Modern World Business Solutions. Kevin provided outstanding, positive service from start to finish and was extremely helpful throughout the process. The pricing was very competitive, and everything was handled professionally and efficiently. I would thoroughly recommend them to anyone looking for reliable and high-quality service.

January 28, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Julie,

Thanks for taking the time to leave this review. Great to hear Kevin provided such a strong experience from start to finish and made everything clear and straightforward.

I’ll make sure your feedback is passed on to him, he’ll really appreciate it.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

Rated 5 out of 5 stars

Had a great experience. Thanks Brenton

Had a great experience with modern world, upgraded by existing terminal from another provider which wasn't working like it should have been. I got recommended by a customer of mine which I'm glad I did. Saving me a heap of money in fees plus the communication and set up was flawless. Love all the new functions and app for my terminal. Thanks Brenton and Nadia for getting this done so quick.

February 7, 2026
Unprompted review
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Reply from Modern World Business Solutions Ltd

Hi Jimmy,

Thanks for taking the time to leave this review. Great to hear the switch from your previous provider has made such a difference, both in performance and cost.

Brilliant that the setup and communication were smooth as well, I’ll make sure your feedback is passed on to Brenton and Nadia.

If you need anything going forward, just get in touch.

Best wishes,
The Modern World Team

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