Creation Furniture Reviews 

595
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional craftsmanship and solid wood construction, noting that the items look even better in real life and beautifully complement their living spaces. The online ordering system is smooth and highly user-friendly, while the delivery service is prompt, exceptionally well-packaged, and handled by professional couriers who keep buyers fully informed throughout the process. However, some people mentioned minor drawbacks regarding furniture assembly and hardware adjustments. Specifically, a few reviewers observed that certain cupboard doors or drawers did not close properly or align completely flush due to minor mechanism limitations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, frequently praising the stunning craftsmanship and... See more

Quality

People report positive experiences with quality, often describing the furniture as stunning, solid, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising smooth, on-time arrivals and... See more

Service

Consumers find service to be exceptionally positive, praising the smooth delivery process, careful packaging,... See more

Order

Reviewers highlight high satisfaction with the order process, frequently praising the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not easy buying a significant piece of furniture on line. Experience taught me that the picture does not always give the actual look and feel of the object. However, the piece I ordered from CREA... See more

Company replied

Rated 5 out of 5 stars

With the draw of an ambient feel website, I was pulled in to a furniture world where you can find some really beautifully designed pieces. I ordered the copper flamed coffee table with a due delivery... See more

Company replied

Rated 5 out of 5 stars

When I ordered this it stated 3 weeks. Unfortunately I had to chase the order only to be told it was out of stock until January 26. I really liked the look and style so decided to wait however the com... See more

Company replied

Rated 5 out of 5 stars

Used this company for the first time. Ordered a beautiful little cabinet. Its solid wood, well made, a stunning design, that catches the attention of everyone who sees it. The item was in stock, arr... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Lighting Store

Written by the company

We are a company established by a group of friends which are passionate about turning good ideas into real life. One day we decided to create something not only for our joy but also to meet the needs of others. Our experience and personal expectations pushed us to create a place where everyone will be able to turn their home into a work of art, and this is how Creation Furniture has made.


Contact info

4.8

Excellent

TrustScore 5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(595)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Feature Piece

Easy to order and clear communication throughout the buying process. Very clear specifications on product and delivery time forecast. Well packaged and protected. Courier was great. An excellent standout feature piece that creates a talking point.

Really happy with the organic orient coffee round coffee table.

June 23, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you, lovely to hear it’s become such a standout piece. Really appreciate your feedback 🙂

Rated 5 out of 5 stars

Very good delivery n I like that tv…

Very good delivery n I like that tv desk. I think worth. Buy it like trust your company. They friendly etc

June 15, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you, we really appreciate your trust and kind words. Great to hear you’re happy with the TV desk and delivery 🙂

Rated 5 out of 5 stars

Lovely item

Lovely item, carefully packaged & great communication.
Definitely would use again & highly recommend.
Will post pictures when decorating finished.

June 16, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you. We really appreciate the recommendation. We’d love to see the photos once your decorating is finished 🙂

Rated 4 out of 5 stars

Furniture arrived a little sooner than…

Furniture arrived a little sooner than expected but not much communication between order and date for delivery. Anyway its a good product and was delivered to the room we needed.

June 9, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you for your feedback, glad it arrived safely and you’re happy with the product. We appreciate your note about communication and will take that on board 🙂

Rated 5 out of 5 stars

Fabulous unique piece of furniture

Fabulous unique piece of furniture. I absolutely love my copper twisted side table. I was impressed with communication and customer service at both the ordering stage and when I needed to delay delivery.

June 1, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you, Sue, we're glad you're loving your side table 🙂

Rated 5 out of 5 stars

Gorgeous furniture

Gorgeous furniture And very well priced. Delivered without a hitch. Customer service as excellent

June 4, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you for your kind words, we're delighted you had such a positive experience with us. We really appreciate your support 🙂

Rated 3 out of 5 stars

Good looking TV Stand with a Critical Design Flaw

I purchased the TV Stand Golden Eye 180cm Mango Wood Black (Order #15211), which was delivered on 06/06/2026.
Overall, the product has a strong visual appeal, and the quality of materials used appears to be good. The delivery process was smooth, and the customer support team provided excellent service throughout.
However, I would like to highlight a significant design concern. The unit lacks central support for its 180cm length. When placing a large television (such as an 83" center-stand TV), the absence of middle reinforcement causes the top surface to bow under the weight.
Fortunately, I was able to temporarily support the unit using available materials while I sourced additional wood from B&Q and installed extra support myself.
On raising this issue with the customer support team, they responded promptly and offered alternative resolution options, which I appreciate.
Despite this, I would still consider purchasing from them again in the future and would recommend them to others. That said, I would advise conducting a more thorough suitability check depending on the intended use.

June 6, 2026
Unprompted review
Creation Furniture logo

Reply from Creation Furniture

Thank you for taking the time to share your feedback and for providing such a detailed review of your experience with the Golden Eye TV Stand.

We’re delighted to hear that you were pleased with the overall appearance and material quality of the unit, as well as the smooth delivery process and the support provided by our customer service team. We’re especially glad that our team was able to work with you to find a satisfactory solution regarding your concerns.

We also appreciate your comments about the suitability of the stand for certain TV configurations. While our products are designed to accommodate a wide range of setups, we always recommend contacting our support team before making a purchase. We are always happy to provide advice, answer any questions, and help customers select the most suitable product for their specific needs. This helps ensure the chosen item is the right fit and can prevent any issues or disappointment after delivery.

Thank you again for your valuable feedback, your recommendation, and your willingness to shop with us again in the future. We truly appreciate your support.

Rated 5 out of 5 stars

Absolutely love our tv unit

Absolutely love our tv unit. We were struggling to find a large tv unit made with solid wood and then I came across creation furniture. It’s a 3.2m long mango unit that finishes off our lounge beautifully. We paid for the furniture to be built which I would definitely recommend as the unit is so heavy! Only little snag is that one of the cupboard doors doesn’t snap close as the magnets are not perfectly aligned. It’s not a big deal though and does not ruin the look or use of the furniture. Very happy. Just wish you had a showroom near Scotland. I have never spent that much money on an item of furniture without seeing it in person. It was a gamble. But the gamble paid off

April 13, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you, Simon — we're so pleased the TV unit was worth the gamble! It's great to hear it finished off your lounge so beautifully. We appreciate your feedback on the door alignment and are delighted you're happy overall. If you get a chance, we'd love to see a photo of the finished setup in your home 🙂

Rated 5 out of 5 stars

Creative, Unique and a Quality Sideboard

Whilst researching sideboards, I came across Creation Furniture and loved their unique collections. There is a particular sideboard we liked and needed information about the dimensions to ensure fitting a certain area. There was a little confusion as another independent company, has similar units/sideboards with slight variations in dimensions, and also over £100 cheaper. Although, the price is higher with Creation Furniture, I understand the manufacturer is from Germany, whereby the other company’s supplier is from a different country. From the start, customer service communication has been great with Sandra answering every query I had. As this is a small business, as opposed to John Lewis where we would normally shop, I felt reassured with everything Sandra explained. The unit arrived today and was assembled with packaging taken away. Delivery communication and service was seamless. Sandra and the team were very quick to provide a solution to a couple of matters brought to their attention. The quality of the sideboard is solid, unique and really pleasing to the eye. If only we had room to order other unique items of furniture! We’ll be sure to use Creation Furniture for anything we may replace in the future. I will be recommending friends and family to Creation Furniture.

June 12, 2026
Unprompted review
Creation Furniture logo

Reply from Creation Furniture

Thank you so much for this incredibly thoughtful review. We really appreciate you taking the time to share your experience and for placing your trust in us. We'll be sure to pass your kind words on to Sandra and the team. Enjoy your new sideboard and thank you for your support and recommendations 🙂

Rated 5 out of 5 stars

Fantastic products at the right price

Fantastic products at the right price . Collected from the warehouse , Alex was beyond fantastic! He has the patience of a Saint !!!! Thanks Alex 🙌

June 10, 2026
Unprompted review
Creation Furniture logo

Reply from Creation Furniture

Thank you for the lovely feedback! We'll make sure Alex sees this, he'll be delighted. Really appreciate your support and kind words 🙂

Rated 5 out of 5 stars

Great company

Great company, respond very quickly with accurate information, the product purchased was of a very high quality, I would use this company again.

May 26, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you, Anne! We really appreciate your kind words. Delighted to hear you were happy with both the service and the quality and we look forward to welcoming you back again 🙂

Rated 5 out of 5 stars

Beautiful item

Beautiful item. Sent within the estimated delivery slot.

May 26, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you, great to hear everything arrived as expected and that you're happy with your item 🙂

Rated 5 out of 5 stars

Nothing special it just went as they…

Nothing special it just went as they said and it worked perfectly

May 26, 2026
Creation Furniture logo

Reply from Creation Furniture

Thank you for your feedback. That's exactly what we aim for. Glad everything went smoothly from start to finish 🙂

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look