Creative Gardens Reviews 63

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including plants, garden furniture, and various accessories, often highlighting the wide selection available. Many people also commend the efficient and quick delivery service, noting that items arrive well-packaged and often sooner than expected. The overall ordering process, including the ease of using the website, is frequently described as smooth and straightforward, contributing to a highly positive customer experience. However, some customers also noted minor issues with delivery speed, mentioning that it could have been faster or was a bit slow on occasion. Additionally, a few people expressed dissatisfaction with the dog-friendly approach in the cafe, finding it complicated and restrictive for those visiting alone with a dog.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

People report positive experiences with ordering. Customers found the process easy, with many praising the... See more

Service

Customers had positive experiences with service. Many reviewers praised the fantastic and excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You couldn't leave this place empty-handed. The selection of plants, shrubs and trees is fabulous - not to mention the accessories, cafe, gifts and premium foods to go. But just as important is the c... See more

Rated 5 out of 5 stars

Prior to my on line purchase I contacted Creative Gardens by phone. The person was very helpful and I felt confident to place an order. I ordered 2 Jellycat items that were out of stock elsewhere. T... See more

Rated 5 out of 5 stars

I was delighted to find a local garden centre who could supply the garden furniture covers from Bramblecrest which I really wanted due to the quality. The company themselves don’t deliver to N Irela... See more

Rated 5 out of 5 stars

The garden centre is a great place to go,quality all round,plants, barbeques, furniture etc. We ended up buying a Weber traveller compact griddle piece for our Weber. We got 2 bags of John inne... See more


Company details

  1. Garden Center
  2. Cafe

Written by the company

Creative Gardens is a family-run group of garden centres that opened in the early 80s and has since grown to have 4 stunning Garden Centres & Café locations across Northern Ireland. Creative Gardens have recently launched its new website, making many of its fantastic gardening and outdoor living products available across the UK and Ireland The business has won countless awards for its centres and cafes over the years and as the only Northern Ireland member of the prestigious Garden Centre Association customers can be assured of a top-notch experience when they visit any Creative Gardens location.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

10/10

Item was in stock for a great price and dispatched straight away - arrived well packaged and I was really pleased with the purchase

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick

Very simple. I made my order on their site, they posted it. Job done accept they let me know about delivery, continuous updates, it arrived 2 days earlier than stated. It was one of the best services in a while. Thank you Creative Gardens

September 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

🌳 🌸 Well Worth A Visit 🌳 🌼

You couldn't leave this place empty-handed. The selection of plants, shrubs and trees is fabulous - not to mention the accessories, cafe, gifts and premium foods to go. But just as important is the customer service and after-sales. The staff members are genuinely lovely and go all-out to get you sorted. Chris delivered a replacement tree without issue today. Courteous, pleasant and good-humoured. There's a great vibe and superb team work at Creative Gardens.

July 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Prefect Company great Jellycats

Ordered a jellycat for my daughter, the website was very easy to use with a great selection. Ordering was straightforward with exceptional communication and delivery time was very quick. Jelly cat arrived and was perfect so I now have a very happy daughter. I would definitely use again and 💯 recommend them.

May 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Garden Furniture

This is my 3rd garden furniture order from Creative Gardens and I would wholeheartedly recommend them. The staff are professional, helpful and friendly and the products are of a high quality. Keep up the good work Creative Gardens.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered garden seat on line.Delivered within a week by a lovely young man.Very impressed with my first on line order

February 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, I visited the store, so much to choose from! I ordered online once I was home in Staffordshire and it was excellent and love my 2 light up outdoor trees, thank you. Will visit again when I'm back in Belfast. Thank you.

November 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look