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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the support and guidance provided, finding the courses and tools helpful for setting up an online business. They often highlight the clear and easy-to-understand video lessons, the user-friendly platform, and the prompt responses from customer service. Reviewers feel that the company genuinely cares about their success and provides actionable advice, making them feel confident in their endeavors. However, some people were dissatisfied with their experience, citing issues with the product not meeting expectations, particularly regarding the "Accelerator" program. These customers felt that the service was overpriced for what was delivered, with some mentioning a lack of personalized coaching, concerns about the completeness of the program, and changes in the program's focus. There were also complaints about difficulties understanding the platform, a perceived lack of comprehensive training, and issues with customer service responsiveness when trying to cancel or resolve problems.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the platform... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the product, highlighting its... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the excellent support, quick... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the quick, professional, and helpful... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed dissatisfaction, citing the high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am still in my beginning steps, doing trial and error. As I go to each chapter, I go and practice. It feels overwhelming sometimes, but I tried and tried watching the videos until it is done. I ask... See more

Company replied

Rated 4 out of 5 stars

The package and the training that they offer is amazing I need to learn more and I need help to do so..It us a package thst every business should have.

Company replied

Rated 4 out of 5 stars

So far there hasn't been any negative surprises ir anything. I just started a couple days ago so if anything bad does pop-up I'll add to my post

Company replied

Rated 5 out of 5 stars

CreatorU makes me feel less alone as an entrepreneur. It’s a supportive, tight-knit community of people who understand the journey. The creators genuinely care, always offering help and guidance. I’ve... See more

Company replied


Company details

  1. Software Company

Written by the company

CreatorU is the ultimate platform for building your online business or brand. Discover the newest strategies. Execute with AI. Track progress in real-time. And network with 80,000+ other creators.


Contact info

3.5

Average

TrustScore 3.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

They’re really putting the customer…

They’re really putting the customer first. Just signed up for this program and I’m really impressed by how they catch the starting point for their new user.

December 3, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Christin! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

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Rated 5 out of 5 stars

Excellent value for money

Excellent value for money. Engaging productive tutorials. Excellent community to be a part of.

December 2, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Berian! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

While I am on day one of the 5 day…

While I am on day one of the 5 day challenge, I am always in search of cutting to the chase. Having the prompts available allowed me to speed ahead and get tangible results. Now I have to add my touch to the tone and message. I am encouraged. It is certain that I can make courses for every topic it produced where I can access my 42 years of experience in education to leave a legacy of courses to pass it forward. Also, I have been cautious about believing most of the stories, but I know this one is real. Many kids can grow and prosper with their social emotional well-being nurtured and fed.

November 29, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words John! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

With creator u behind me I Totally got this.

I'm honestly totally Brand new to the Internet I actually just gave up my flip phone I am that new to it. So if you are Brand new and looking for someone who will explain everything in detail step by step then you have got to try out Bryan and his team at creator u I promise you will not be disappointed I'm only half way through the five day challenge and so far I totally understand everything they have taught me so far and I'm so excited about what's to come because with creator u Team behind me I Totally got this.

November 20, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words David! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Very good customer service.

November 22, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

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Rated 5 out of 5 stars

Why CreatorU ROCKS!

The Course Creation Challenge gave me both the information AND the direction I needed to complete & publish my very first book in the Finance sector. It may be only 5300 words long, but it's a good start. Then, the instructors were very clear on how to market it, which I'm doing now. Haven't made my first sale yet after 2 weeks, but, hey... I'm not quittin'! Thanks, CreatorU staff... you guys & gals ROCK!!

November 25, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words TJ! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

I will give you 5 Stars.

I will give you 5 Stars.
I love how you respond fast and helping me with any questions that I have. Thank you 🙏

November 20, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Complete Novice

So far I have loved the detail given in the course, very easy to follow. I’m completely new to all of it and feeling confident so far that I can do it. Thank you

November 21, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Nikki! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 1 out of 5 stars

I signed up for trial and ended paying more that £200

I signed up for trial with creators, thinking it might be useful, but it turned out to be something completely different from what I expected. There was no clear indication that the trial would automatically roll into a paid subscription, and I didn’t receive any notice about an upcoming charge. When I reached out to support for a refund, they asked my to cancel any open payment case and they will refund it, after I cancelled the payment dispute, they did not refund neither got in touch again, they just scammed more that £200.

Overall, the lack of transparency around the subscription and the misleading advertising have made this a disappointing experience for me. Just wanted to share this in case anyone else is considering it—make sure you read the fine print and know what you’re signing up for!

October 1, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!

We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future

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Rated 5 out of 5 stars

Though I wasn’t able to take advantage…

Though I wasn’t able to take advantage of the services. They are responsive and professional. This kind of service speaks highly of the product and the organization.

November 12, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Thankful for the customer service of…

Thankful for the customer service of Charli!

November 15, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Joy! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 4 out of 5 stars

EVEN BETTER THAN A REAL LIFE MENTOR

The best digital coach/guru course for every type of online marketing with all the different tools you need to start a successful online business. No matter what type of business your looking to do, creator u has it all, as long as you have the ambition and the drive to apply the knowledge by utilizing all the resources that Brian and Paul have made available to everyone right here, at CreatorU!
Thank you both, I am extremely grateful for this treasure trove of GOLD 🪙🙏

November 14, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Austin! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 1 out of 5 stars

Customer support Does NOT work with you

I dont want my account renewed and it still came out. What can we do to get this taken care of? I just want my money back please.
**** update they put a clause in their contract that they will not refund you if you contact them the day of payment and request them not to do it. So even though I thought this was $20 and then forgot about it excuses then then take your money and theydid nothing for me they still get to take my money after 11 months of no use and the system NOT WORKING and now a full year of no use. Bad business must have a lot of people canceling if you feel you have to take peoples money like that.

November 10, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.

Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!

We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

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Rated 4 out of 5 stars

Good customer service

I signed up for the creatorU course at £7 trial price. I had not seen that it went up to £197 the next year.
And it unexpectedly came out my bank and put me in arrears.

Customer service where grest. I emailed them and they said they are refunding my money.

Thank God

November 12, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Louise! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

The Real Deal

I’ve attended numerous online webinars/training over the last months, in an attempt to start my own business. It’s only been one day of learning but it’s the first time I feel truly optimistic.

November 12, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Ben! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Transparency

Transparency, accountability, authentic and easy to follow.

November 8, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 5 out of 5 stars

Above and beyond

Charlie T went above and beyond to help me with a very disagreeable and tricky problem. He owned it and worked to provide me with a solution, This company is very fortunate indeed to have someone like him. I have come away with a very positive impression of the business thanks to this employee.

November 8, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

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Rated 5 out of 5 stars

Love SamCart's CreatorU


CreatorU is SamCart's subscription-based training programs for creators - wowsa! CreatorU offers Typeset, powerful AI-driven prompts, and expert guidance to create/streamline content creation ... and how to sell all!
A real gain in confidence here for everyone looking to elevate their brand with impactful resources - thanks SO much!

November 5, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Mary! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

Rated 1 out of 5 stars

Horrible company

Horrible company! They secretly make you pay for a yearly super expensive subscription! Customer support it horrible! They don’t cooperate. Never book anything with them. Everything on the Plattform is useless!

November 5, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Could you please contact us directly at support@creatoru.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and help make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 5 out of 5 stars

Out of refund policy guidelines

Out of refund policy guidelines, I applied for a refund on serious compassionate grounds, and within 12 hours, I received the funds back in my account... you have restored my faith in ethical companies

October 31, 2024
Unprompted review
CreatorU logo

Reply from CreatorU

Thank you so much for your kind words Larry! We're glad to hear that you have had such a positive experience with us and are finding value in CreatorU. Your feedback motivates our team to continue to serve amazing entrepreneurs and creators like yourself.
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@creatoru.com.

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