Creature Comforts Reviews 139

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their enthusiastic, caring, and professional approach, making every interaction a positive one. The service provided is frequently highlighted as excellent, with many people appreciating the clear explanations, effective treatments, and the overall efficient and welcoming environment. Reviewers also value the convenient locations and the smooth user experience, noting that their pets often feel comfortable and happy during visits. However, some customers also noted concerns regarding pricing, feeling pressured into unnecessary tests or procedures, and that costs were sometimes higher than expected. A few other people also felt that the focus shifted from their pet's well-being to financial considerations, leading to feelings of frustration and betrayal.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, often highlighting the amazing and exceptional care provided... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding costs very... See more

Location

Users describe positive interactions with location, often expressing delight when a branch opens near their... See more

User experience

Customers report positive experiences with user experience, highlighting the ease of getting appointments,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Creature Comforts in Balham is full of fantastic, enthusiastic staff who genuinely care about our puppy. He has such a positive experience, each and every time he goes there. They are happy to provide... See more

Company replied

Rated 5 out of 5 stars

Very easy to book appointment or recieve advice via the chat function on app. All the staff are very welcoming and really work hard to make every visit as comfortable and stress free as possible for b... See more

Company replied

Rated 5 out of 5 stars

The whole team at Creature Comforts are excellent to deal with. From receptionists to people dealing with insurance, staff on the end of the phone, vet nurses, vet pharmacists and vets, everyone cares... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience at the Mill Hill clinic, My staffie, Ernie, thoroughly enjoyed himself. Loved the treats & goody bag, great staff and service. Beth the vet is also fantastic and sympathetic... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

Creature Comforts is a new kind of vet clinic, taking care of dogs, cats and rabbits in London and the home counties. We're rebuilding vet care from the ground up - with same or next-day appointments, personal relationships, calming clinics, and instant bookings and live chat through our app, 7 days a week. Our pricing is transparent and always shared upfront for complete peace of mind. Our vet clinics offer everything from routine check-ups and preventative care, to medical investigations like x-rays and ultrasounds, to dentistry and a full range of on-site surgeries. Spots are limited to guarantee members the attention they deserve - reserve your pet's place today. Our vet team can’t wait to get to know you and your pet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional team at Creature Comforts

From the moment Creature Comforts opened 2 years ago, my dog Billy has been in the greatest hands ever. The whole team is profoundly skilled across the board - both in terms of the incredible veterinary skills they administer and the extraordinary care and love they give him. The membership process is such a brilliant idea in that by paying a small monthly fee which covers his worming and flea treatments, the surgery has a free open door policy for any worries I might have across the year - so I can book an appointment for Billy for any concern I may have, but would only be charged if there is actually an ailment that needs treating. And so far this has been only occasional! Jake and Clio and Sam and the entire CC gang are always so pleased to see Billy and he's made such a fuss of whenever we pop in - I'm pretty certain he invents issues just so we have an excuse to go! I can't thank the team enough for looking after him so exceptionally - I know what safe, qualified and honest hands Billy is in and I am forever grateful. Suzi

April 1, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Billy inventing reasons to visit might be our favourite thing we've ever heard! We absolutely love having him in, and Jake, Clio, Sam and the whole team will be so touched to read this, Suzi. Two years of Billy in our lives has been a joy. Thank you so much for this, and for your continued trust and support.

Advertisement
Rated 5 out of 5 stars

The team at balham

The team at balham are professional, knowledgeable and kind. Daisy my frenchie loves being there and she always gets plenty of cuddles ( and treats) thanks guys

March 18, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

We absolutely love having Daisy into our Balham clinic! She puts a smile on everyone's faces. Thank you so much for your kind words, Henry. See you both soon!

Rated 5 out of 5 stars

Caring , calm , friendly and efficient

Both my labradors are registered here and always want to go in when we walk past the door - which really reflects how safe and cared for they feel.

In particular my 5 year old black lab who has always been anxious had her annual check and vaccs without a muzzle for the first time ever because of the time taken to make her feel safe
Also this meant I could actually talk to the vet about her instead of getting out a quickly a possible!

We always feel well looked after so thank you 🤩

March 9, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

We're really glad that spending that extra time has made such a difference for your anxious girl, and really appreciate this fantastic feedback. Thank you so much!

Rated 5 out of 5 stars

The very best

Beautiful practice, very clean and welcoming environment with friendly and helpful staff. Our vet Sam is very kind, knowledgeable and patient so we can relax and know that our Russian Blues always get the VIP treatment. Thank you!

March 31, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Sam will be thrilled to read this, Robert! We're so glad your Russian Blues always feel so well looked after, it really means a lot. Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

Super happy

I am so thrilled Creature Comforts opened near my home in Putney. I love the membership and benefits, being an anxious mum of an allergy prone bulldog, being able to go for regular check ups and not worry about drop fees makes me feel a lot more at ease. Not only that, but all the vets and staff are so lovely and make you feel at home. Bridget is always happy to go there and see everyone. Thank you Creature Comforts team!

February 20, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Bridget being happy to walk through the door means everything, Lexie! We know how worrying allergies can be, and we're really glad the membership gives you that peace of mind. We love having you both at our Putney clinic. Thank you so much for your lovely review.

Advertisement
Rated 5 out of 5 stars

What a vet practice should be!

Creature Comforts exmplifies what a vertinary practice should be - compassionate, competent, ethical and open. They always respond quickly to queries and give expert care to my dogs when needed. The reminders to give the boys their monthly medication is really helpful as well. They have a fantastic app which makes communication a breeze.

March 31, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

The boys are lucky to have such a devoted pet parent, David! We're so happy to hear this, and really glad the app and medication reminders are keeping everything on track. Thank you so much for your wonderful review, we appreciate it hugely.

Rated 5 out of 5 stars

Creature Comforts in Barnet High Street…

Creature Comforts in Barnet High Street are fantastic with my Frenchie!! She absolutely loves going here to see everyone even when we are not booked! She makes sure to get her fussies and treats from the staff whom are delightful. They have her an emergency Pyo Op and helped me keep the cost down as we had tried to have our Kiki spayed many times before with other Vets that let us down. Kiki will be going for her vaccine update next week.

March 30, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

We absolutely love to hear this! We're so glad the emergency op went smoothly and that we could help you navigate the costs, Michelle - we know how stressful that can be. We'll look forward to seeing her next week for her vaccines. Thank you so much for your wonderful review!

Rated 5 out of 5 stars

We joined Creature Comforts when Coco…

We joined Creature Comforts when Coco was 2 months old, he's now 16 months and thriving, he loves all the staff at CC, he likes the treats, the balls but most the people, he gets very excited on arrival. They have looked after him very well in everything he's needed so far. He loves them, we love them, so we are all happy.
Thank you xx

March 15, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

It's been such a joy watching Coco grow from a tiny 2 month old to the 16 month old he is today. We love him right back! Thank you so much for your lovely review.

Rated 5 out of 5 stars

They immediately make you feel at ease…

They immediately make you feel at ease as soon as you enter. Every dog i have owned has hated going to our old vet practice, but my Toby loves going in to see the staff at Creature Comforts. They make a real fuss of him which makes him feel safe.

March 30, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Toby loving his visits really is the best possible endorsement, Darren! We love having him in and making a fuss of him. Thank you so much for your kind words.

Advertisement
Rated 5 out of 5 stars

Best vets ever

Honestly so far i only have great things to say. The concept of creature comforts is amazing and the team in Barnet are just exceptional. I would reccomend this practice in a heartbeat. It's so nice to go to a vets that make you feel so welcome, know your pet and who actually seem to care.

March 27, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

That really means a lot to hear, Nick! We're so glad you feel so at home with us at Barnet. We look forward to seeing you and your pet again soon. Thank you so much for your wonderful review.

Rated 5 out of 5 stars

Great experience

Lovely team. Very caring, took great care of dog with great follow up .

March 2, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

We're so pleased to hear this, Nicky, and love having you both with us!

Rated 5 out of 5 stars

Great experience with Creature Comfort

Great experience with Creature Comfort. I’ve been using them for my Italian Greyhound, Noah, and they’ve consistently been reliable, professional, and genuinely caring.

They take the time to explain everything clearly and you can tell they really care about the animals they treat. Noah is always relaxed with them, which says a lot.

Would definitely recommend to anyone looking for a trustworthy and attentive vet service.

February 25, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Noah being relaxed with us really does say it all, Lawrence! We're really glad he feels so comfortable and at ease with us. We look forward to seeing you both again soon. Thank you so much for your wonderful review.

Advertisement
Rated 5 out of 5 stars

I've switched to Creature Comforts a…

I've switched to Creature Comforts a few months ago and the experience has been fantastic. The staff are really attentive, helpful and friendly. My dog recently had to have a tooth removed and Creature Comforts was great throughout the process. From making sure she was comfortable and had the best care, all the way to assisting with the insurance claim. Brilliant vet service!

February 16, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

We're really glad the surgery went smoothly and that you felt so well supported throughout, Pedro. Navigating insurance on top of everything else can be stressful, so we're glad we could take some of that off your hands. We look forward to seeing you and your pup again soon. Thank you so much for your kind words.

Rated 5 out of 5 stars

We have recently signed up to Creature…

We have recently signed up to Creature Comforts in Balham with our Burmese kitten and 11 year old working cocker Spaniel.
Our kitten has had vaccinations and a neutering operation at the clinic and we are so happy with the care he has received.
Our Spaniel’s recent visit was excellent. The vet took lots of time with her as she has become very nervous of going to the vets. The whole appointment took place on the floor to lesson her anxiety and it really worked. She wagged her tale for the first time at a vets!
We are very happy to have joined Creature Comforts. They are staffed with happy animal loving people who are patient, kind and expert at what they do.
Very good value for money too. Can’t recommend them highly enough.

March 25, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

A first tail wag at the vet is such a milestone! We're so happy to have you with us at Balham, and look forward to continuing to provide you with the support and attention that you and your pets deserve. Thank you so much for your review, we really do appreciate it.

Rated 5 out of 5 stars

Best vets ever - love Creature Comforts Barnet

I’ve had 4 dogs in my life time and never experienced anything as amazing as these vets - unfortunately my dog has had quite a few issues this year including cruiate ligament surgery and we have been so grateful and impressed by all the care he has received from the Barnet team, they are our 4th emergency service and I cannot recommend Creature Comforts highly enough.

March 30, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

This means so much to read, Abi. Thank you so much for your wonderful review. We're thrilled the cruciate surgery went well and that you've felt so supported by the team throughout. We're always here when you need us, and look forward to seeing you again next time.

Rated 5 out of 5 stars

Fantastic vets!!

The vets at Creature Comforts Clapham are truly amazing!! We have an anxious shepherd and it's been really hard to find vets who understand she needs more time and patience during her consultations, but vets here really make sure she feels safe. We've seen real improvements in our dog's behaviour and her trust in humans has significantly increased. The vets are also very happy to explain any conditions and treatments to us which we appreciate. We have a membership and it is great value for money. It's a fantastic opportunity to focus on preventative care and it's easy to schedule an appointment when you need one. There's also a chat functionality so it allows you to ask any questions (medical or admin). The staff at the reception are also very lovely and polite and it's always a pleasure to talk to them.

March 29, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Thank you so much, Kam! Hearing about the progress your pup has made means so much to us. Helping anxious dogs feel safe and build trust takes time and patience, and we're so glad that's come through in her behaviour, and that you're enjoying your membership. It's wonderful to have you both with us.

Advertisement
Rated 5 out of 5 stars

Life changing for nervous dog

We have been going to the Barnet Creature Comforts for about 6 months now to get my nervous dog used to being handled by the vet so that she is able to be examined. It has been such a positive experience, she has improved so so much! We have tried 2 vet practices previously and left both because they made no effort with my dog. Creature comforts has been a totally different experience and we are so happy!

March 29, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Thank you so much, Rebecca! Six months of progress and what a difference it's made! Helping nervous dogs feel safe and comfortable is something we care so much about at our Barnet clinic, and it's really rewarding to hear how far she's come. We look forward to continuing to work with her, and thank you again for taking the time to share this wonderful review.

Rated 5 out of 5 stars

The best Vet there is

The best Vet there is!
I live in Fulham and I am so happy it opened one next to where I live.
The service is great and I can’t recommend them enough

January 22, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

We're so happy to have you as a neighbour, Luca, and really glad to have you and your pet as part of the Creature Comforts family. Thank you so much for your lovely review - we really do appreciate it.

Rated 5 out of 5 stars

Best Staff

I signed up with Creature Comforts on July 2024, and since then they have been a safe home for my German Pointer, Rimsky. I have peace of mind that they are one quick text away or even better I can show up last minute and they make sure Rimsky is taken care of. I must say the staff - vets, nurses, admin and the marketing lady at St John’s Wood - are what makes this a 5-star review.

February 17, 2026
Unprompted review
Creature Comforts logo

Reply from Creature Comforts

Ricardo, thank you so much for this! The clinic team are big fans of yours too. We love having Rimsky with us at St John's Wood and it's wonderful to know you have that all-important peace of mind with our membership. Looking forward to seeing you both again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look