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Credit Acceptance Corporation Reviews 3,595

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TrustScore 4.5 out of 5

4.3

Non-Bank Financial Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, patience, and willingness to assist with any issues or questions. Many appreciate the opportunity to secure a loan when other lenders would not approve them, and they value the ease of making payments and receiving timely reminders and confirmations. However, some customers expressed dissatisfaction with the pricing, finding the interest rates to be very high. There were also occasional concerns about the clarity of payment terms and communication, with a few reviewers mentioning concerns regarding customer service interactions and issues related to credit reporting.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the ease of making... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the team to be friendly,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers highlight positive aspects of service. Many customers express gratitude for receiving car loans... See more

Price

Reviewers express strong dissatisfaction with pricing. Many customers report extremely high interest rates,... See more

Based on these reviews

Rated 4 out of 5 stars

A bit of confusion 1st payment. I thought it was set up to be paid in payments. After receiving numerous notifications it was discovered my payment was paid.However, I didn’t realize it had to be p... See more

Rated 4 out of 5 stars

They take my money, when I tell them to, approved me with trash credit, they won’t let you forget you owe them money smh

Rated 4 out of 5 stars

It sucks having to pay a fee on top of a high interest loan every time I make a payment. But I appreciate that you were willing to give me a chance and the loan

Rated 4 out of 5 stars

Grateful I can pay by phone. I'm grateful for the reminders I receive. I appreciate I receive confirmation everytime I make a payment.

Company details

  1. #202 of 251 best companies in Non-Bank Financial Service
  2. #158 of 190 best companies in Financial Consultant

Written by the company

Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Getting charged to use my card to pay…

Getting charged to use my card to pay on your app is something I believe shouldn't be a thing im already being charged interest on the loan and now I have to be charged more to pay you. Also the associates you have in call centers seem to have no people skills and sound like robots and all they seem to be pushed to do is ask you to pay them

April 6, 2026
Rated 5 out of 5 stars

I love this company..They have always…

I love this company..They have always been good to me. I can be 2 days late and they aren't on the phone harassing me about a payment like the other one's are. Customer service is awesome and always nice and will help you in any way they can.

August 11, 2025
Rated 1 out of 5 stars

I don’t know why all these reviews are…

I don’t know why all these reviews are positive y’all are crooks reporting to the credit bureau that I have a repossessed vehicle that wasn’t taken by credit acceptance than to have me still overpaying is ridiculous I would never do business with y’all again.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Agent from hell

I think this company is allowing Robert Garcia, an unprofessional and immature operations specialist I interacted with, to continue working. My experiences with him have always been unsatisfactory, and I believe he's being protected by someone in upper management. This is very unfortunate given his lack of ability and common sense.

March 18, 2026
Unprompted review

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