I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke with a pleasant counsellor, Brandon. He shared Credit Canada offers... it was an easy conversation. Discussing financial issues can be daunting. I found Brandon to be the voice I needed to h... See more
Company replied
I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more
Company replied
Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more
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Company details
About Credit Canada
Written by the company
For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.
Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.
Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.
Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.
Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.
Contact info
90 Sheppard Ave East, Suite 304, M2N3A1, Toronto, Canada
- 18002672272
- info@creditcanada.com
- creditcanada.com
4.8
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Credit Canada
Hi Kopilnath, thank you for taking the time to provide us with a review. We are pleased to hear that you had a great conversation with your counsellor.
Fantastic experience
Brandon was a fantastic consultant. He was friendly, open, and definitely made me feel comfortable about speaking to him about my situation. He helped walk me through my options and pointed me in the right direction for my needs. Definitely recommend
June 12, 2025
Reply from Credit Canada
Hi Amanda, thank you for providing us with your feedback. It is always nice to hear how our clients are feeling after they speak to one of our counsellors. Our clients experience truly means a lot to us.
Reply from Credit Canada
Hi Stan, thanks for taking the time to provide us a review.
Reply from Credit Canada
Hi Jasmine, thanks for taking the time to provide us with a review. We are happy to hear that your experience was helpful.
The counsellor I spoke to was very…
The counsellor I spoke to was very kind, professional and empathetic. I was made very comfortable with the process and all questions answered.
June 8, 2025
Reply from Credit Canada
Hi Jenna, thanks for taking the time to provide us with this review. It is always nice to hear that our counsellors are speaking with their clients in a kind, professional, and empathetic way.
Reply from Credit Canada
Hi Riyad, thanks for taking the time to provide us with a review. We truly appreciate it.
Give it a shot
Saj was amazing. He guided me through each program, went through my budget, explained everything in detail and went above and beyond to help. I was really nervous to call, but Im glad I did.
June 4, 2025
Reply from Credit Canada
Hi Vanessa, we appreciate your feedback and taking the time to write this review. We think Saj is amazing as well.
Brandon was very helpful,and put me at…
Brandon was very helpful,and put me at ease.He answer all my question l am looking forward ,l know with his help ,the future will get brighter.
Thank you Brandon
June 3, 2025
Reply from Credit Canada
Hi Deborah, we appreciate your feedback and taking the time to write this review. We are pleased to hear that your conversation with Brandon has put you at ease and that you are looking forward to a brighter future. Thanks
Very helpful
Brandon was incredibly helpful and helped me understand the options I was given by my bank, and gave me more options that were not originally provided to me. It was very reassuring and helped me regain hope that I had lost. It was really meaningful to me that he wasn't trying to sell me on something that wouldn't actually benefit me in the long run.
June 2, 2025
Reply from Credit Canada
Hi Jessica, we are pleased to hear how helpful Brandon was in your conversation. Credit Canada is truly unbiased and only wants to support each client in achieving a better future.
Craig Stewart he was a very…
Craig Stewart he was a very professional and he handled everything and gave me a peace of mind and gave me all the best options and made it a very smooth experience
June 2, 2025
Reply from Credit Canada
Hi, we truly appreciate your feedback. Credit Canada's understands how important it is to have that peace of mind regarding their financial future, and we were pleased to be of assistance.
Brandon was thorough, concise and knowledgeable
Brandon Thonson was thorough, concise and knowledgeable which made the whole process far less intimidating that I anticipated.
May 30, 2025
Reply from Credit Canada
Hi Peter, we are very pleased to hear that your session with Brandon went well. It is very common to have an anticipated mindset that you will be judged or a lack of understanding to your true situation. All our counsellors are thorough and knowledgeable, supporting all who reaches out. Thanks for the review.
Brandon was amazing
Brandon was amazing. He knowledgeable and explain how debt management plan works all the pros and cons.
May 29, 2025
Reply from Credit Canada
Hi Marisa, thank you for your review. We think Brandon is pretty amazing as well.
Reply from Credit Canada
Hi Crystal, thanks for the review. We are pleased to hear that you had a great experience with Craig Stewart. We would recommend him as well.
Reply from Credit Canada
Hi Mohamad, thanks for the review. Your feedback means a lot to us.
Honest and helpful!
May 24, 2025
Reply from Credit Canada
Hi Ameer, thank you for the review. We appreciate it.
The customer service was great and the…
The customer service was great and the explanation of everything was easy to understand and follow along with.
May 23, 2025
Reply from Credit Canada
Hi George, we're glad to hear you had a great experience with your counsellor. It's wonderful to know that everything was explained clearly and in a way that was easy to understand and follow. Thank you,
Credit Canada: Your Support in Tough Times
In times of financial hardship that seem insurmountable, Credit Canada (creditcanada.com) offers guidance and options that can truly make a difference. I must admit, I’ve wrestled with my conscience, always hoping I wouldn’t have to seek assistance. However, after an extended period without a stable income and with drained savings, the reality has set in, bringing all kinds of worries to mind, and I find myself in need of support.
I want to express my heartfelt gratitude to Cathy Plowman, Credit Counselor, for the invaluable advice you’ve provided. Your patience, understanding, and friendly support have rekindled a sense of hope within me. Once again, thank you, Cathy, for your assistance during this challenging time.
- Maria, May 20, 2025
May 20, 2025
Reply from Credit Canada
Hi Maria, thank you so much for your review. Hearing words as yours, ignites everyone here at Credit Canada and reminds us how impactful we are at our jobs. Your situation is so very common, and many wrestle with what to do. Taking that step to reach out and getting the support is at times life changing. You are truly inspiring many with your review. Thanks,
Lacking Follow Up
The initial intake was amazing but I’m pretty disappointed in the lack of updates. Some of the creditors who I was told were included still have no record of an agreement and there’s been no response to my emails. The dashboard online isn’t the greasiest as far as clarity (on mobile) either. A weak 3/5 tbh
January 20, 2025
Unprompted review
Reply from Credit Canada
Hi Stacey, thank you for your honest feedback. We will review why these issues occurred and see how we can improve this process for our clients.
My experience with Brandon was…
My experience with Brandon was outstanding
I was very hesitant and had a lot of questions and Brandon was so patient and compassionate to my situation.
He answered all of my questions and help me through the process
I’m extremely grateful to him.
Thankyou Brandon
May 15, 2025
Reply from Credit Canada
Hi Sandra, we are pleased to hear that your experience with Brandon was outstanding. He is quite special. Thanks,
My experience was great
My experience was great, they explained everything I would need to do and were very calm and reassuring about it.
May 15, 2025
Reply from Credit Canada
Hi Andre, thanks for the review. We are pleased to hear that your experience with Credit Canada was a great one.
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