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Credit Canada Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, compassion, and non-judgmental approach, making them feel heard and understood during stressful times. Many highlight the exceptional customer service, noting that employees are knowledgeable, patient, and provide clear, detailed explanations of available options. The service is frequently described as helpful and efficient, with many people appreciating the guidance and support received, which often leads to a sense of relief. However, some people mentioned that they could not receive assistance due to being residents of Quebec, as local laws differ.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and... See more

Service

Customers had positive experiences with service, with many recommending it to others for various needs, such... See more

Customer communications

Consumers find contact to be a positive and worthwhile experience, with many recommending reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more

Company replied

Rated 5 out of 5 stars

Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more

Company replied

Rated 5 out of 5 stars

If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more

Company replied


Company details

  1. Credit Counseling Service

About Credit Canada

Written by the company

For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.

Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.

Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.

Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.

Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.

Speak to a Credit Counsellor Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(213)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!! Very helpful!! :)

Excellent service, very knowledgeable and informative; Eager to help with understanding the process, and to provide additional resources as a learning aid. Motivates and gives confidence to work towards having better financial habits, and taking the best steps to living the debt-free life!

December 27, 2024
Credit Canada logo

Reply from Credit Canada

Hi Josh, thank you for the nice review. Our Certified Counsellor's are all very knowledgeable and provide resources for all who need them. We are happy to hear that you feel confident moving forward. Credit Canada.

Rated 5 out of 5 stars

It was a very informative conversation

It was a very informative conversation. Cathy was very nice to talk too and very helpful.

December 21, 2024
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Reply from Credit Canada

Hi Sarah, we are pleased to hear that your conversation with Cathy was informative and helpful. Happy Holidays, Credit Canada

Rated 5 out of 5 stars

Very pleasent very informative

Very pleasent very informative

December 13, 2024
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Reply from Credit Canada

Hi Ron, thanks for your 5 star review. We are pleased your time spent with us was informative. Credit Canada

Rated 5 out of 5 stars

Saj help me

Saj help me . Great person and takes your situation to hart,

December 11, 2024
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Reply from Credit Canada

Hi Johan, thank you for the review. We are pleased to hear that you had a great expereince with Saj. Credit Canada

Rated 5 out of 5 stars

Great Service

Saj - Excellent Service! he was so patient, and answered my questions and his information was clear and understanding.

December 11, 2024
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Reply from Credit Canada

Hi Elias, we are pleased to hear that you had an excellent experience with your counsellor and that he was patient, clear, and understanding. Thanks for the review, Credit Canada

Rated 5 out of 5 stars

Saj Khimji

Saj Khimji Was very clear with suggesting different options, professional and helpful.

December 6, 2024
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Reply from Credit Canada

Hi Lisa, thank you for the review. It is nice to hear that people are receiving clear and professional guidance on their options. Credit Canada

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Saj was so understanding and genuine! I would recommend him to anyone going through struggles as he eased the stress ten fold!! Thank you Saj,

December 5, 2024
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Reply from Credit Canada

Hi Dustin, thank you for taking the time to provide your feedback. Having a wonderful experience and hearing that your stress was eased is why we are in business. Take care, Credit Canada

Rated 5 out of 5 stars

That you can get help

The lady was very helpful and i didn’t feel bad about talking about money and it made my experience a lot better

December 3, 2024
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Reply from Credit Canada

Hi Valerie, we are pleased to hear that your experience with Cathy was helpful. Thanks for the review, Credit Canada

Rated 5 out of 5 stars

Excellent

Excellent all the agent that I talk are very nice talk clearly and patiently talk to me

November 20, 2024
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Reply from Credit Canada

Hi Maritess, we are pleased that your experience with our agents have been great. Thanks, Credit Canada

Rated 5 out of 5 stars

Amazing service

Your Employee Saj went over and above to help me , he was a true example of a great employee i would recommend your company to anyone based on the experience I had with them

November 26, 2024
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Reply from Credit Canada

Hi Timothy, thanks for such a nice review about Saj and the services that he provided. Credit Canada appreciates positive feedback and the experiences our clients are having. Thanks, Credit Canada

Rated 5 out of 5 stars

My credit counselor Saj was amazing !

After not having a great initial start with one councilor I called in and got a hold of another one named saj and he really took the time to listen and help me and my husband out !
He gave his best advice, tips and tricks at these tough times we are having.

We can not be more grateful for the help and getting a start on getting our life back on track !

I very recommend !

November 18, 2024
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Reply from Credit Canada

Hello, we're sorry to hear your first experience was not up to our standards. I assure you we will look into this. We're so glad you were open to reaching out again and that Saj was able to assist with getting you back to life! Thank you for the recommendation!

Rated 5 out of 5 stars

Light At The End Of The Tunnel

I had a wonderful experience chatting with Craig at Credit Canada about consolidating my debt, along with a couple other topics. I didn’t know what to expect, but I knew I needed help and Craig was very informative and a pleasure to talk to. I felt comfortable talking with him about a topic I am usually scared to talk about. He helped me see the light at the end of what felt like a very long dark tunnel. I’m excited to be working with them and plan on using some of their other services as well. Highly recommend!

November 13, 2024
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Reply from Credit Canada

Hi Victoria, we are so grateful that you took the time to share your experience with us. Having someone easy to talk to regarding hard topics, like money is important, and we are pleased Craig made it that way for you. Thanks again, Credit Canada

Rated 5 out of 5 stars

Solid advise & showed me options…

Saj gave me solid advise & showed me options I was not aware of. He was patient, kind & respectful, which is not always the case when dealing w/ money matters. Truly an excellent experience & much better than I was anticipating! Thanks so very much Saj!!

November 5, 2024
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Reply from Credit Canada

Thank you for such a great review about Saj and our services. We realize it is not easy to talk about money matters, but appreciate your trust in Credit Canada.

Rated 5 out of 5 stars

Very helpful

Very helpful. Loved working with them

November 9, 2024
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Reply from Credit Canada

Hi Nana, thank you for the review. We appreciate it. Credit Canada

Rated 5 out of 5 stars

Professional and friendly

Cathy was professional, patient and understanding. She laid out my options clearly and explained everything well.

October 31, 2024
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Reply from Credit Canada

Hi EM, thank you for such a nice review regarding Cathy and our services. We appreciate it. Credit Canada

Rated 5 out of 5 stars

Awesome

It’s was an awesome great service didn’t take long thank you very much

November 4, 2024
Credit Canada logo

Reply from Credit Canada

Hi Mike, thanks for the review and the opportunity to help you. Credit Canada

Rated 5 out of 5 stars

Easy and time saving in the busy world

Easy and time saving in the busy world

October 31, 2024
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Reply from Credit Canada

Hi Viknesh, thanks for the review. We are pleased our services were easy and time-saving for you. Take care, Credit Canada

Rated 5 out of 5 stars

The gentleman was very understanding &…

The gentleman was very understanding & made it easier for me to do this. He gave me other options that didn’t fit my criteria but I appreciate his help.

October 30, 2024
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Reply from Credit Canada

Hi Carole, thanks for the honest review. Not all of our clients feel what we offer is best for them. However, at least you felt the counsellor was understanding to your decision. Credit Canada

Rated 5 out of 5 stars

Saj was awesome

Saj was awesome ! Perfect customer service!

October 30, 2024
Credit Canada logo

Reply from Credit Canada

Hi John, thanks for the 5 star review and comment regarding your experience with Credit Canada. We appreciate it! Credit Canada

Rated 5 out of 5 stars

I felt less stressed after talking to Credit Canada

I was really worried about my credit score not going up and thought I was doing something wrong. Randolph took the time to look at my information and explain in detail how the credit works and the different options I had. He took a weight of my shoulders. He was really knowledgeable, friendly and profesional. I highly recommend Credit Canada. Thank you so much.

October 30, 2024
Credit Canada logo

Reply from Credit Canada

Hi Charlee, thank you for such a nice review. It is normal to feel the way you did, you are not alone. Take care, Credit Canada

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