Credit Check Online Reviews 17

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Credit Reporting Agency

Written by the company

Credit Check Online offers a £1.95 one-month trial that allows you to access your online credit report, receive live updates, and receive alerts to monitor your credit status. We are authorised and regulated by the Financial Conduct Authority (FCA), with firm reference number 964340. Our company is registered in England and Wales under company number 12059440.


Contact info

3.5

Average

TrustScore 3.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would say Avoid this company but I…

I would say Avoid this company but I had no choice in the matter, A company called Clear Check passed on my information including payment details onto this company and then suddenly im being hit with an unauthorised monthly charge. This company gets hold of your information without your permission and then starts charging you for a service you neither want or have authorised. I have requested they cancel my unauthorised subscription but have been contacted by them telling me I just need to downgrade my subscription to a non-chargeable one, I have responded asking them to remove me and my information from their database including my payment information, Clear Check passion my payment information onto credit check without my knowledge or permission This is unlawful and in breach of the financial conduct regulations. I will be pursuing this further with the appropriate governing authorities.

March 23, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

absolutely mo good i have virgin media…

absolutely mo good i have virgin media tv broadband and 2 o2 sim card thevse after 3 month u upgrade any phone i have no loan no ccj no bad history but still the refuse me to give contract pjone se credit field

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great UK credit monitoring service

This UK credit monitoring service has been absolutely brilliant service straight from the first time I've started using it.

The standout feature is the thorough credit analysis. It's far more than just a quick score; they provide a comprehensive, easy-to-understand breakdown of your entire financial file, with excellent alerts for any changes. It gives real peace of mind.

Considering the depth of monitoring and the quality of the insights, the subscription offers great value.

I prefer using them over basic free tools because of their proper, comprehensive oversight.

Highly recommended!

October 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Credit checks

First time using such an easy tool for credit checks. Really happy with the experience and price. Thanks a lot.

September 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fast results,no hidden fees.will…

Fast results,no hidden fees.will definitely come back

July 27, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

Thank you for your fantastic feedback. We're thrilled to hear that you received fast results and appreciated our transparent pricing with no hidden fees. Our team works hard to ensure a smooth and straightforward experience for our customers.

We look forward to welcoming you back in the future. If you have any questions or need assistance, please don't hesitate to reach out.

Best regards,
The Credit Check Online Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , very helpful , informative and resolved my issue quickly and efficiently

July 28, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

Dear [Customer's Name],

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our customer service team. It's great to know that our representatives were helpful, informative, and able to resolve your issue quickly and efficiently.

Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again.

Best regards,
The Credit Check Online Team

Rated 1 out of 5 stars

Definite Scam of some kind

Definite Scam of some kind, I helped my brother get a DBS check. the gov web site pointed us to verify on line. somehow I got subscribed to creditcheckonline with a fee of £14.95. all without my consent. I have emailed creditcheckonline and they say that my account has been downgraded and no further payments will be taken. they have not offered me a refund. i have asked for a refund and they are now asking for my bank details. might just swallow the £14.95 as its could be risky. however at the end of the day My brother did get his DBS check done. it did not seem right at the time so just be vary careful these companies are in collusion to get your money for nothing.

June 19, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

Thank you for bringing this matter to our attention. We sincerely apologise for the experience you’ve had and understand your frustration. It’s important to us that our users feel secure and informed throughout their interactions with our service.

We take your concerns seriously and want to assure you that we are committed to resolving any issues related to unauthorised subscriptions. If you have not received a satisfactory response regarding your refund, please reach out to us directly with your account details, and we will investigate this matter further.

Your feedback is invaluable, and we appreciate you sharing your experience. We are here to help and ensure that you receive the support you need.

Best regards,
The Credit Check Online Team



Rated 1 out of 5 stars

AVOID AVOID

AVOID AVOID
This company automatically ties you in to a subscription. I cancelled BEFORE the 30 days & recieved an email to say I would be charged £0.00 & I had been downgraded.
Money has been taken from my account & the attempts to get a refund resulted in my emails being BLOCKED.. even with evidence.

April 24, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

Thank you for sharing your experience with us. We sincerely apologise for the issues you have encountered regarding your subscription and the difficulties in obtaining a refund. This is not the level of service we strive to provide, and we take your concerns very seriously.

Please reach out to us directly with your account details, and we will do our best to resolve this matter promptly. Your feedback is important to us, and we appreciate you bringing this to our attention.

Best regards,
The Credit Check Online Team

Advertisement
Rated 4 out of 5 stars

The agent was fantastic and very…

The agent was fantastic and very helpful. More than satisfied with my experience

February 20, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

Thank you for your kind words. We are thrilled to hear that you had a fantastic experience with our agent and found them to be very helpful. Your satisfaction is our priority, and we appreciate your feedback.

If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.

Best regards,
The Credit Check Online Team

Rated 5 out of 5 stars

Had a really good experience with…

Had a really good experience with Marylin highly Recommend.

April 2, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

Thank you for your feedback. We are delighted to hear that you had a great experience with Marylin and appreciate your recommendation.

If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again.

Best regards,
The Credit Check Online Team

Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT - creditcheckonline.co.uk have been taking £14.95 per month from my account WITHOUT MY CONSENT. I did not sign up for this useless credit check. I notice these scammers share the same address as verifyonline.co.uk at 124 City Road, London EC1V 2NX

March 21, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online


We are extremely concerned to hear about your experience and apologise for the distress this has caused. We take all reports of unauthorised charges very seriously.

To investigate this fully and resolve it immediately, we'd like to request you email our dedicated complaints team at support@creditcheckonline.co.uk with:

The email address used for your account
Your full name
The last 4 digits of the payment card used
Screenshots of any relevant bank statements (with sensitive details redacted)

We do share office facilities with verifyonline.co.uk but operate as completely separate legal entities
All subscriptions require active opt-in during our signup process
We never take payments without clear authorisation.

Best regards,
The Credit Check Online Team

Rated 1 out of 5 stars

Total Con

Total Con, these guys took £14.95 form our account without letting us know.

February 14, 2025
Unprompted review
Credit Check Online logo

Reply from Credit Check Online

We sincerely regret your experience and the frustration caused by this situation. At Credit Check Online, we take financial transparency very seriously, and we appreciate you bringing this matter to our attention.

To resolve this urgently:

Please email support@creditcheckonline.co.uk with:
The email/phone number linked to your account
The date(s) of the disputed charge(s)
Any prior communication attempts (for reference)
Our team will investigate and process a full refund if this was taken in error.

Monthly subscriptions only activate after the trial unless cancelled via your account dashboard.

Best regards,
The Credit Check Online Team

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look