Credit Engine Reviews 2,235

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 948 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the platform easy to navigate and the process straightforward. Many people praise the service for its efficiency and the clear communication provided. The customer service is consistently described as exceptional, with staff members being helpful, patient, and knowledgeable, making interactions pleasant and informative. However, some customers reported dissatisfaction with payment issues, specifically incorrect charges to their bank accounts. These individuals mentioned being charged for services they did not sign up for or consent to, with some expressing concern about how their payment information was handled or used for subsequent charges.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Customers frequently highlight the platform's ease... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the clear and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, kindness, and professionalism.... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report unexpected charges, with some stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more

Company replied

Rated 4 out of 5 stars

It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock

Company replied


Company details

Written by the company

Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

goood.okay

May 17, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Nhat,

Thank you for your kind words!

We are delighted to hear that you had a positive experience with our service.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Quick and easy all-in-one loan platform.

Quick and easy all-in-one loan platform.

May 17, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Makinde,

Thank you for your fantastic 5-star review!

We're so pleased to hear you had a great experience and found our service quick and easy.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Amazing and helpful

Amazing and helpful

May 17, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Kiean,

Thank you for your 5-star review!

We're so glad to hear that you found our service "Amazing and helpful."

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

this company is brilliant

this company is brilliant

May 17, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Lulu,

Thank you so much for your positive 5-star review!

We're thrilled to hear you had a very good experience with us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Fantastic!!!

May 16, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Sebastian,

Thank you for your glowing 5-star review!

We're delighted to hear that you find our service to be reliable.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

works well !

May 16, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Lorna,

Thank you for your positive review! We're delighted to hear that our service works well for you.

Your feedback is greatly appreciated.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Good service.

May 16, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Shivani,

Thank you so much for your positive 4-star review!

We're thrilled to hear you had a very good experience with us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Communication was clear and professional throughout, and everything was handled quickly and efficiently. Really appreciated the support and how smoothly the whole process went. Would definitely recommend to others!

May 14, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Shaandre-leigh,

Thank you so much for your excellent 5-star review!

We are delighted to hear that you experienced clear and professional communication, and that the entire process was handled quickly and efficiently.

It is so good for the Credit Engine team to hear this.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very good at this time

Very good at this time

May 15, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Ryan,

Thank you so much for your positive 5-star review!

We're thrilled to hear you had a very good experience with us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Its awesome

Its awesome

May 15, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Nasir,

Thank you for your fantastic 5-star review feedback!

We're thrilled to hear you find our service awesome.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Good easy to use would highly recommend

Good easy to use would highly recommend

May 14, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Laura,

Thank you for your fantastic 5-star review!

We are delighted to hear you found our service "Good easy to use" and would "highly recommend" us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very helpful

Very helpful

May 14, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Haseebb,

Thank you for your positive 5-star feedback!

We're delighted to hear that you found our service very helpful.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Helpful and easy to use with straight…

Helpful and easy to use with straight forward questions

May 14, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Graham,

Thank you for your 5-star review!

We're delighted to hear you found our service helpful and easy to use with straightforward questions.

If you need any further assistance, please don't hesitate to let us know.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Easy &simple

Great website,so easy to talk to explain everything well 👍

May 14, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Annette,

Thank you for your fantastic 4-star review!

We are delighted to hear you found our website great and that our team was so easy to talk to and explained everything well.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very good easy to use just not wat i…

Very good easy to use just not wat i needed unfortunately

May 12, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Michael,

Thank you for your 5-star review.

We're delighted to hear you found our service "very good" and "easy to use."

We understand you mentioned the service was "not what you needed." Please note that Credit Engine is a credit report and score service, and its purpose is to help you understand and improve your credit profile.

If you would like to discuss this further, please do not hesitate to contact us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very nice to

Very nice to

May 13, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Diancik,

Very nice to hear that you had a positive experience with our service!

We're delighted that we could assist you effectively.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Helped me a load when needed and…

Helped me a load when needed and affordable

April 14, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Itz,

Thank you for your fantastic 5-star review!

We are delighted to hear that we were able to help you when you needed it and that you found our service affordable.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Great service

Great service

May 12, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Nikolas,

Thank you so much for your positive 5-star review!

We are thrilled to hear that you had a great experience with our service.

Kind regards,

The Credit Engine Team

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