Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more
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It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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My experience was perfect
My experience was perfect. It was really helpful and very easy to use. I would defiantly recommend to anyone
May 12, 2026
Unprompted review
Reply from Credit Engine
Thank you for your fantastic 5-star review!
We are delighted to hear that you found our service perfect, helpful, and very easy to use.
Kind regards,
The Credit Engine Team
Credit Engine - Unauthorised Payments
Today I noticed a deduction from my bank account for £19.99 from Credit Engine. I visited the website as I had no idea who this was, and wanted to contact them to discuss this, as I never authorised this payment, and never gave permission for them to take any future payment, and nor did I even set an account up with them. This is compounded by not having any login details, and when using the "forgot password" feature, nothing comes through no my email address. Called the 03330030082 number, and this is just a run-around to make fill in the "contact us" form.
I'm not sure how legitimate Credit Engine are, but they clearly are just out there to empty peoples accounts without authority, and then make it as hard as possible for people like myself to get this resolved and your money back off them.
Move to today (14/05/2026) and the complaints department call me regarding the review, and they were very professional and discussed how I was signed up etc, but ultimately sent me a full refund - to which I was grateful. I've updated the review to 4 starts, as when this initially happened it's quite hard to get a response, until I posted on here.
May 12, 2026
Unprompted review
Reply from Credit Engine
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Ravanely,
Thank you for your feedback.
Kind regards,
The Credit Engine Team
Good app am sure had to leave a review…
Good app am sure had to leave a review lol
May 12, 2026
Unprompted review
Reply from Credit Engine
Dear Killie,
Thank you so much for your 4-star review!
We are glad you find the app useful and appreciate you taking the time to share your feedback with us.
Kind regards,
The Credit Engine Team
Unauthorized £19.99 charge and "subscription trap" – AVOID
This company took an unauthorized £19.99 from my account today using card details they kept from over a year ago. When I complained, they tried to avoid a refund by telling me to "call the police," even though it is clearly their own billing error.
They are stalling for time and refusing to provide written confirmation of a refund. I am now escalating this to my bank for a chargeback and reporting them to the Financial Ombudsman. Predatory practices—stay away!
I'll keep update if they could solve my issue
May 11, 2026
Unprompted review
Said I was getting a loan then never…
Said I was getting a loan then never sent the money
May 11, 2026
Unprompted review
Reply from Credit Engine
Dear Dean,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Aine,
Thank you for your review.
Kind regards,
The Credit Engine Team
Helpful but it wasn't easy to cancel.
Helpful but it wasn't easy to cancel.
May 1, 2026
Unprompted review
Reply from Credit Engine
Thank you for your feedback.
Kind regards,
The Credit Engine Team
Very useful and insightful.
May 9, 2026
Unprompted review
Reply from Credit Engine
Dear Teri,
Thank you for your kind 4-star review.
We're delighted to hear you found our service very useful and insightful.
Kind regards,
The Credit Engine Team
Terrible service
Terrible service, preapproved for £300 loan if i agree to £19.99 per month. Then once they have all my details the approval is lost and when you reapply it was for a minimum of £1000, scam
May 9, 2026
Unprompted review
Reply from Credit Engine
Dear Ryan,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Scam service
They don't tell you, you're signing up to a subscription service. You don't even get an email because they want to be sneaky about it.
You just get a bank charge and you start to wonder were it came from.
They also make deleting your account not so obvious
May 7, 2026
Unprompted review
Reply from Credit Engine
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Thank you for your feedback!
We're delighted to hear that you found our service very easy to use.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
The Credit Engine Team
Most pleased
Very helpful and friendly staff making it easy to understand and find solutions to suit my score,
May 8, 2026
Reply from Credit Engine
Dear Warren,
Thank you for your fantastic 5-star review!
We are delighted to hear that our helpful and friendly staff made it easy for you to understand and find solutions to suit your score.
Kind regards,
The Credit Engine Team
You are really good and you help alot…
You are really good and you help alot of people who need help
April 15, 2026
Unprompted review
Reply from Credit Engine
Dear Shannon,
Thank you so much for your positive 5-star review!
We're thrilled to hear that you found our service helpful and that we are able to assist many people.
Kind regards,
The Credit Engine Team
Very good very helpful I recommend them
May 7, 2026
Unprompted review
Reply from Credit Engine
Dear Mike,
Thank you for your fabulous 5-star review!
We are delighted to hear you found our service very good and helpful, and we appreciate your recommendation.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Kieran,
Thank you for your fantastic 5-star review!
We're so happy to hear that you found our service great and helpful.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Barbara,
Thank you for your 5-star review.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Lewis,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found Credit Engine so easy to deal with.
Kind regards,
The Credit Engine Team
Good customer relations
May 6, 2026
Unprompted review
Reply from Credit Engine
Dear Nosa,
Thank you for your 5-star review.
We are delighted to hear that you found our customer relations to be good.
Kind regards,
The Credit Engine Team
Quick set up and easy to access portal but confusing process
Quick set up and easy to access portal, but found confusing when applying for a loan application not saved on my account which has been approved in principle, so had to reapply and was then denied a loan - so unsure of process other than to initiate creating an account with false loan approval decision
May 5, 2026
Unprompted review
Reply from Credit Engine
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
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