We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more
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Review summary
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I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more
Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more
Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more
Company details
Written by the company
As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.
Contact info
Ty Meridian, Malthouse Avenue, Pontprennau, CF23 8BA, Cardiff, United Kingdom
- 02920 886 500
- help@creditsafeuk.com
- creditsafe.com/gb/en.html
4.5
Excellent
4K reviews
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Replied to 82% of negative reviews
Typically replies within 1 week
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Good system but try sell add on not needed.
The system is easy to navigate, the pricing has been difficult for CreditSafe to get right. Kept trying to charge for Add-Ons that we did not want or require - took quite a few emails to resolve.
May 14, 2026
Reply from Creditsafe
Hello Chris,
Thank you for your feedback. We’re pleased to hear that you found the system easy to navigate, though we’re sorry for the frustration caused around the add-on pricing and the time it took to resolve.
Our Customer Service Manager, Alyn, has reached out to you directly to better understand your experience and see if there is anything further we can do to help. We appreciate you bringing this to our attention and value the opportunity to improve.
Kind regards,
The Creditsafe Team
Very useful tool
We use credit safe for various financial checks on our customers and suppliers. There is a lot of information on the website which enables us to make sound decisions.
May 13, 2026
Dionne was very helpful and showed me…
Dionne was very helpful and showed me all the areas of the website that I needed to know. The whole process has been smooth and done quickly, I would definitely recommend Creditsafe.
May 13, 2026
Unprompted review
Excellent Support and Competitive Pricing
Lewis was extremely helpful and clearly explained all the important information I needed. We were also offered a very competitive package, which encouraged us to continue our business relationship with Credit Safe.
May 8, 2026
Excellent demonstration of the products…
Excellent demonstration of the products and availability of additional services.
May 7, 2026
Unprompted review
Great response from customer support…
Great response from customer support team through a single point of contact. Issues are understood and resolved efficiently.
May 7, 2026
Great System
We've been a customer of Creditsafe for many years and have just renewed our contract with Jade. It has been a pleasure dealing with her and we look forward to working with Creditsafe going forward.
The system has been stable and continues to deliver enhanced tools our business can utilise when making financial decisions
May 6, 2026
my account manager Sandra
my account manager Sandra, was clear concise and very enthusiastic. We are a brand new user, service looks good and we where happy to join and start to use this valuable tool for our business
April 30, 2026
Unprompted review
Really positive experience
Really positive experience getting an initial review as a SME to using the CreditSafe platform. Sandra Szymanska introduced the opportunity and a tour of the platform Kate Ellis, both very helpful and engaging, made the decision to use platform easy. Thankyou
April 28, 2026
Unprompted review
Great company and easy to deal with
Great company and easy to deal with. The trainer, Sharon Jones was excellent.
April 30, 2026
Unprompted review
Excellent Customer Service
I have engaged the services of Creditsafe for a few years now and I have to say they are great to work with. Account Management is absolutely spot on - Dale Rosser is such a nice chap and an attentive Account Manager. No hard sell, but more of how can we help you and your business. I would recommend this company to anyone needing these services.
April 29, 2026
Unprompted review
Really good service and give us insight…
Really good service and give us insight into our customers and suppliers.
August 11, 2025
Great system, easy to use.
Great, easy system. Demo was set out simply and easy to understand.
April 28, 2026
Unprompted review
Great Customer service
It has been a pleasure working alongside Natali Jones. She provided excellent customer service and was very helpful in accommodating our company's needs.
I look forward to collaborating further in the future as we work to improve our risk department and manage our exposure
April 28, 2026
Great portal to use
Great portal to use, simple interface and excellent service, support and training
April 28, 2026
Unprompted review
I was sold something while unwell that…
I was sold something while unwell that was nottfitted for my smal business.
There was a problem as the people did nopt tell me that my clients data was npot ghoing to be transferred direct to Companies House.
This has gone on for months since I contacted Creditsafe in December.
April 23, 2026
Friendly training session by staff
Friendly training session by staff. Felt quite rushed and just a general overview.
April 23, 2026
Unprompted review
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