Creditsafe UK Reviews 

3,904
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally helpful and professional staff for providing clear guidance, ensuring smooth account management, and always responding quickly to customer queries. Consumers also deeply appreciate the intuitive platform, accurate information, and effective tools designed for handling daily business checks. However, some people mentioned issues with aggressive sales tactics, noting that representatives can be overly persistent, rude, and pushy during phone calls. A few reviewers also noted that the platform features limited data scope for certain business types and occasionally struggled with proper software synchronisation updates.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable, friendly, and efficient account... See more

Customer service

Customers consistently note positive experiences with customer service, praising supportive account managers... See more

User experience

Users describe positive interactions with user experience, frequently noting that the website and platform... See more

Product

Reviewers mention positive feedback about product, highlighting its usefulness for gathering financial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Used Graham at Credit Safe for the last few years and he always makes the renewal super easy. He always brings me up to date with all the new services available and ensures we are getting the best va... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit Reporting Agency
  2. also in
  3. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,904)

460 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a great experience with Jordan

I have had a great experience with Jordan at Credit Safe. He is always professional, friendly, and approachable, making every interaction straightforward. What really stands out is that there is never any pressure selling—Jordan takes the time to understand your needs and provides honest, helpful advice.

He is also always available at the end of the phone whenever support or guidance is needed, which gives real confidence and peace of mind. I would highly recommend Jordan to anyone looking for excellent customer service and a knowledgeable, trustworthy contact at Credit Safe.

June 17, 2026
Rated 5 out of 5 stars

Magda

Very pleasant deal with and very informative and attentive, guided through every step of the way

May 26, 2026
Rated 5 out of 5 stars

Creditsafe listens then provides…

Creditsafe listens then provides solutions that work. Very consistent, personal, professional, and friendly customer service. The scope of services and functionality of the platform is very useful.

June 15, 2026
Rated 5 out of 5 stars

Customer Service easy to contact

Customer Service is excellent and Louis, our CRM Account Manager has been above and beyond helpful.
As a CRA it provides all the info and tools I need.
What's not to like?

June 15, 2026
Rated 1 out of 5 stars

Poor service/ dont pay upfront…

We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy

June 11, 2026
Creditsafe UK logo

Reply from Creditsafe UK

Hi Dawn,

Thank you for your feedback. We apologise for the inconvenience caused by the temporary interruption to your account access.

As soon as we became aware of the issue, we investigated, your account was reinstated and we can confirm that your subscription remains active. We understand the confusion caused by the communication you received and appreciate your patience while this was resolved.

If you have any further questions or concerns, please contact our Customer Support team on 02920 886500 or email help@creditsafeuk.com and we'll be happy to help.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Great site and service

Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.

June 9, 2026

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