Creditsafe USA Reviews 

620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and responsive support team. Many highlight the staff's helpfulness, knowledge, and patient approach in explaining details and tailoring services. The platform is frequently described as user-friendly, easy to navigate, and simple to understand. Reviewers appreciate the service's efficiency, noting quick processes and up-to-date, accurate information. The service is considered a valuable tool for credit checks, improving accounts receivable, and simplifying financial prequalification. Many find the reports easy to access and understand, contributing to a seamless overall experience.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting their availability, responsiveness,... See more

User experience

People report positive experiences with user experience, consistently highlighting the platform's ease of use... See more

Staff

Customers had positive experiences with staff, frequently highlighting their knowledge, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness and... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendly interface and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more


Company details

  1. #1 of 2 best companies in Asset Manager Service
  2. #101 of 192 best companies in Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(620)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Customer service/communication throughout the buying process has been great. We got our free sample credit check very quickly and have a training set up with the account manager within a week of signing up for our plan.

July 22, 2026
Rated 4 out of 5 stars

Reliable Credit Management Tool

CreditSafe has been a great tool for evaluating the creditworthiness of prospective customers and supporting informed credit decisions. The monitoring features help us stay on top of changes with existing customers, and the payment data appears to be current and reliable. Overall, it's a valuable resource that makes the credit management process more efficient.

July 21, 2026
Rated 4 out of 5 stars

Great accessibility on credit scores

Usually has credit information on our credit applicants, but there are many that started business 2 years ago and less and there is no information on Creditsafe. We love the ability to look up the credit information on our own and not have to wait for a report.

July 17, 2026
Rated 2 out of 5 stars

Rushed Renewal

The renewal of Creditsafe was very rushed; staff did not give me much time to review pricing before the product term expired and every question I asked seemed to generate three additional emails. The main point of contact went on vacation and wasn't copying anyone else internally, which resulted in the service expiring before a decision could be made.

July 6, 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience! The team was incredibly helpful, knowledgeable, and responsive throughout the process. They made everything easy to understand and provided great support whenever I had questions.

June 26, 2026
Rated 5 out of 5 stars

Great Sales Associate

Great Sales Associate. Nick spent alot of time with me explaining all the reports in detail.

This made our decision easy.

June 10, 2026

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