Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
Company replied
I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
Company replied
Just wanted to take a moment to thank you for the excellent service you provide. Your team has always been helpful, professional, and supportive, and it truly makes a difference. It’s reassuring to k... See more
Company replied
Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from London Mutual Credit Union
Dear Ayodeji,
I’m pleased that your experience with us was generally positive! We are always looking for areas to improve, and I hope that in the future, you will consider us worth a five-star rating. If you do have any more specific feedback from us on what we could do better, I would be keen to hear it. Feel free to email feedback@creditunion.co.uk. Looking forward to hearing from you.
Kind Regards,
London Mutual
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Great experience …
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your regular payments you are in good hands.
August 8, 2025
Reply from London Mutual Credit Union
Dear Samuel,
Thank you for your wonderful feedback! We’re delighted you value our low rates, trusted support, and commitment to our members.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Shana,
Thank you for your feedback! We’re glad you found the process quick. If you need any assistance in the future, please feel free to contact us.
Best Wishes,
London Mutual
Really quick an easy no stress
August 7, 2025
Reply from London Mutual Credit Union
Dear Andrew,
Thank you for your kind words! We're glad the process was quick and stress-free for you. Please do not hesitate to get in touch if you need anything else. We appreciate your 5* review.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Zoey,
Thank you for your kind feedback! We're so pleased to hear the process was quick and stress-free for you.
Best Wishes,
London Mutual
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Reply from London Mutual Credit Union
Dear Elizabeth,
We sincerely appreciate your generous 5-star rating! The dedication of our team is evident as we strive to provide outstanding service to our valued members. Our goal is to make your interaction with us as seamless and uncomplicated as can be, ensuring a pleasant and professional experience. If you have friends or family who could benefit from our services, we would be grateful for your kind recommendation. Thank you for choosing us!
Kind Regards,
London Mutual
Reply from London Mutual Credit Union
Dear Coy,
Thank you for your kind words! We're glad you found our service friendly and flexible.
Best Wishes,
London Mutual
Loan successful
August 6, 2025
Reply from London Mutual Credit Union
Dear Customer,
Thank you for your feedback! We're glad to hear your loan was successful. If you have any questions in the future, feel free to contact us — we're here to help.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Customer,
Thank you! We're glad to hear you value the service we provide to our members.
Best Wishes,
London Mutual
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Reply from London Mutual Credit Union
Dear Tills,
Thank you! We're really pleased to know you've found our team consistently helpful. If you have any questions please do not hesitate to stay in touch.
Best Wishes,
London Mutual
I have been with you for years
I have been with you for years. You have always supported me through difficult times.
July 28, 2025
Reply from London Mutual Credit Union
Dear Adama,
Thank you for being a valued member over the years. We’re truly glad to have been able to support you, especially during the difficult times.
Best Wishes,
London Mutual
Easy stress free system
The whole process of dealing with the app for loans ect
Seems easy and hassle free ,
August 4, 2025
Reply from London Mutual Credit Union
Dear Shirley,
Thank you for your feedback! We're glad to hear the app made the loan process easy and hassle-free for you.
Best Wishes,
London Mutual
Fast response
July 28, 2025
Reply from London Mutual Credit Union
Dear Mae,
Thank you! We're pleased to hear you were happy with the quick response. Please contact us if you need any further assistance.
Best Wishes,
London Mutual
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Reply from London Mutual Credit Union
Dear Petronia,
We're truly sorry for your loss, and we're glad we could support you during such a difficult time. If there's anything else we can help with, please don’t hesitate to reach out.
Best Wishes,
London Mutual
swift response
July 25, 2025
Reply from London Mutual Credit Union
Dear Zainab,
Thank you for your feedback! We're glad to hear you had a swift experience with us.
Best Wishes,
London Mutual
The best!
Quick, reliable and so helpful! Thank you for always making life that little bit easier for your members!
August 1, 2025
Reply from London Mutual Credit Union
Dear Sarah,
Thank you for your kind words! We're so pleased to hear we’ve been able to make things a bit easier for you—always here to help!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Jibike,
I am getting in touch about the feedback you left us following your recent support request. You said 'a good experience', but you rated us 1*.
We would like to know why, in this case, we haven't been rated higher than 1*, which means 'bad'.
If you rated us 'bad' by accident, please let us know by updating your satisfaction rating using the link below:
https://support.creditunion.co.uk/requests/224772/satisfaction/new/bjc1kYAPDIkRTLR7tQExdJN8u?locale=1176
Thank you again for taking the time, and I am looking forward to your feedback on feedback@creditunion.co.uk.
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Reply from London Mutual Credit Union
Dear Ian,
Thank you for your kind words! We're delighted to hear that you found our service quick and helpful.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Wasiu,
Thank you so much for your kind words! We're glad you had a great experience with us.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Satish,
Thank you! We're glad you were happy with the service. Please let us know if you have any questions or need assistance.
Best Wishes,
London Mutual
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