Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Just wanted to take a moment to thank you for the excellent service you provide. Your team has always been helpful, professional, and supportive, and it truly makes a difference. It’s reassuring to k... See more
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Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Horrendous process this time
I submitted an application on 15 July 2025.
On 29 August 2025 I was still waiting for this to be paid, despite it being approved and despite me continually being asked for the same information I’d already supplied.
This is unacceptable and am really disappointed given that I’ve had such an amazing experience previously by LMCU.
August 29, 2025
Reply from London Mutual Credit Union
Dear Robert,
Thank you for sharing your experience with us. To ensure we can provide you with the most detailed information about your specific situation and address your concerns thoroughly, I'd like to invite you to send your feedback directly to feedback@creditunion.co.uk. This will allow us to investigate the matter fully and provide you with a comprehensive response tailored to your circumstances.
Best Wishes,
London Mutual
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Reply from London Mutual Credit Union
Dear Gloria,
We sincerely appreciate your generous 5-star rating! The dedication of our team is evident as we strive to provide outstanding service to our valued members. Our goal is to make your interaction with us as seamless and uncomplicated as can be, ensuring a pleasant and professional experience. If you have friends or family who could benefit from our services, we would be grateful for your kind recommendation. Thank you for choosing us!
Kind Regards,
London Mutual
I find the gaps in communication very…
I find the gaps in communication very long to be honest. My only issue.
August 28, 2025
Reply from London Mutual Credit Union
Dear Sean,
Thank you for your feedback, and I truly apologize for the delays in communication. I want to assure you that the loan was approved within 10 working days. However, if you need a more detailed update on the processing or have any concerns, please don’t hesitate to reach out to us directly. We’re here to ensure everything is clear and moving forward smoothly.
Best Wishes,
London Mutual
Straight forward application and the…
Straight forward application and the deadlines given was maintained.
August 20, 2025
Reply from London Mutual Credit Union
Dear Assumpta,
Thank you for your feedback! We're glad the application process was clear and timelines were met. Let us know if there's anything we can improve!
Best Wishes,
London Mutual
London mutual do never fail me they…
London mutual do never fail me they help me to save as well as borrow me money brilliant service and also quickly
August 27, 2025
Reply from London Mutual Credit Union
Dear Amanda,
Thank you for your kind words! We're glad to hear you've had a great experience with our services. We're always here to help you save and support you when you need it!
Best Wishes
London Mutual
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was quick and website and link easy to…
was quick and website and link easy to upload documents
August 22, 2025
Reply from London Mutual Credit Union
Dear Alpha,
Thank you for your feedback! We’re glad you found the process quick and uploading documents through our website easy. If you need any further support, please don’t hesitate to contact us.
Best Wishes,
London Mutual
The whole process was relatively…
The whole process was relatively straightforward, responses clear and advise easy to follow while remaining professional. Thank you
August 26, 2025
Reply from London Mutual Credit Union
Dear Diana,
Thank you for your kind feedback! We’re so pleased to hear the process felt clear and professional. If you ever need any further help or guidance, please don’t hesitate to get in touch with us.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear William,
Thank you for your kind words! We’re glad you found our service friendly and professional. If you ever need any further support, please don’t hesitate to contact us—we’re always happy to help.
Best Wishes,
London Mutual
Staff are very kind and patient
Staff are very kind and patient, they always support me
August 15, 2025
Reply from London Mutual Credit Union
Dear Fatmata,
Thank you for your lovely feedback! We’re so pleased to hear our staff have been kind, patient, and supportive. If you ever need any further help, please don’t hesitate to get in touch with us—we’re always here for you.
Best Wishes,
London Mutual
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Reply from London Mutual Credit Union
Dear Olawunmi,
Thank you! We’re glad you had a great experience. If you ever need anything, please don’t hesitate to reach out to us.
Best Wishes,
London Mutual
Application for Loan,
i have rated my experience as great because there was active conversation between the loan team and I during the application for the loan.
the company was patient with me while I was gathering the required documents .
I was updated on my progress at every step and I knew where I was at. They did not take long to respond to me when I wanted to find out what was going on.
Eventually I received the loan and the work I was doing was not adversely delayed or affected.
Thank you for the financial help.
This company has helped me over the years I have been with them to achieve what I would not have achieved if I waited for my monthly salary to come in.
Thank you.
Member.
August 13, 2025
Reply from London Mutual Credit Union
Dear Rita,
Thank you so much for sharing your experience with us. We’re really pleased to hear that our team kept you updated and supported you throughout your loan application. It’s great to know that our patience and quick responses helped you stay on track with your plans. We’re especially glad that we’ve been able to support you not just this time, but also over the years as a valued member. If you ever need further assistance, please don’t hesitate to get in touch—we’re always here to help.
Reply from London Mutual Credit Union
Dear Berhane,
Thank you for your kind words! We’re glad to hear your experience has been good with us. If you ever need any help or support, please don’t hesitate to get in touch.
Best Wishes,
London Mutal
Reply from London Mutual Credit Union
Dear Andrew,
We’re so pleased to hear you had a great experience! If you ever need any help or have questions in the future, please feel free to contact us.
Best Wishes,
London Mutual
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It was quick and easy
It was quick and easy. I was able to get a loan as soon as send in what ever questions or things to upload they gave me.
August 20, 2025
Reply from London Mutual Credit Union
Dear Naka,
We’re glad to hear the process was quick and easy for you! If you ever need support or have more questions in the future, please don’t hesitate to contact us.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Nathaniel,
We appreciate your feedback and are delighted to learn about your positive experience with our services.
Our team takes pride in providing a service that is both friendly and professional, with a commitment to placing our members at the forefront of our efforts. If there's anything else we can assist you with, please feel free to reach out to us at info@creditunion.co.uk.
Kind Regards,
London Mutual
My loan application process was clear…
My loan application process was clear with definitive timelines which were met and my loan was approved and completed within the timeframe given.. I’m a long time customer with LMCU and I would highly recommend you to anybody looking for a good loan deal with affordable repayment terms.
August 18, 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Patrick,
Thank you for your kind words and for being a loyal member! We're so pleased to hear your loan process was clear and completed on time. If you ever need any help or have further enquiries, please don’t hesitate to contact us — we’re always here to support you.
Best Wishes,
London Mutual
They are compassionate and quick in…
They are compassionate and quick in providing their services!
August 14, 2025
Reply from London Mutual Credit Union
Dear Mako,
Thank you for your kind words! We’re glad to have supported you quickly and with care. If you ever need assistance again, please don’t hesitate to contact us.
Kind Regards,
London Mutual
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Quick with responding to any query
August 14, 2025
Reply from London Mutual Credit Union
Dear Elisabete,
Thank you for your feedback! We’re always happy to respond quickly to your queries — feel free to contact us anytime you need help.
Best Wishes,
London Mutual
Helpful advice and useful information…
Helpful advice and useful information to guide the application. And decision was quick and payment transferred promptly.
August 6, 2025
Reply from London Mutual Credit Union
Dear Folasade,
Thank you for your kind words! We’re glad our advice and guidance made the process smooth for you. If you ever need more help or information, please don’t hesitate to contact us.
Best Wishes, London Mutual
BEST BANK EVER
It was very straightforward, explanation was clear, time was given with clear outline of terms and conditions and amount each month to pay back.
Best bank ever to bank with, as they also encourage you to save.
August 13, 2025
Reply from London Mutual Credit Union
Dear Margaret,
Thank you for your lovely feedback! We’re so pleased you found the process clear and straightforward. If you ever need more help or guidance, please feel free to get in touch with us.
Best Wishes,
London Mutual
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