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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. People find the overall service to be excellent, noting the stability and reliability of the servers, along with a smooth and easy user experience. Some people were dissatisfied with occasional server closings and issues with world customization options not accurately reflecting in-game settings. Additionally, a few customers mentioned being ignored by customer support regarding transfer options.

What people talk about most

Customer service

Users describe positive interactions with customer service. Customers consistently praise the support team... See more

Service

Consumers find service to be positive, highlighting fast service, amazing prices, and reliable,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

User experience

People report positive experiences with the user experience. Many customers praise the ease of setting up... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more

Company replied

Rated 5 out of 5 stars

Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more

Rated 5 out of 5 stars

Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more

Rated 5 out of 5 stars

Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Lacking in server connection

In the control panel it lacks connection to server every time you want to access a new page in the CP it took 5 minutes maybe even more..

April 2, 2016
Unprompted review
CreeperHost logo

Reply from CreeperHost

Hello Magnus,

I am sorry to hear that you were receiving these issues.

We have an average response time of 20 minutes on our support system, may I ask if you had any issues trying to contact our support?

Thank you!

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