There was an issue that we were made aware of via email, where 2 of our hats had been damaged, so they were being reprocessed and sent separately. Our entire order, including those 2, all arrived prom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mike Randall is an amazing colleague. He is always willing to research products no matter how small. He is friendly and professional. His response is always prompt and making sure we meet our event... See more
Company replied
I will never be able to say enough good about Abrey! She has always been there for me and we've built a good relationship over the years. She looks out for me, remembers me, finds the best prices, and... See more
Company replied
Wow, our gift bags for our annual fashion show turned out so good! The customer service was outstanding and they even helped us with logo placement and colors. The quality of the bag and ink were supe... See more
Company replied
Company details
- #17 of 38 best companies in Promotional Item Store
- #70 of 248 best companies in Business to Business Service
- #11 of 37 best companies in Print Shop
- #9 of 47 best companies in Printed Clothing Store
- #13 of 30 best companies in Promotional Products Supplier
About Crestline Promotional Products
Written by the company
Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
The Crestline Guarantee
Quality products at fair prices
Crestline guarantees quality products at fair prices. Your custom imprinted items will be delivered exactly as you approved in your proof, free from material defects. If an issue arises, our expert resolutions team will make it right.
Contact info
70 Mount Hope Avenue, 04240, Lewiston, United States
- 866.488.4975
- crestlinehelp@crestline.com
- crestline.com
Price Match Guarantee!
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rice Student Health Services
David Ouellette was so helpful with basically putting an order together from scratch. He was in constant communication, helped me through the approval process for artwork and provided documentation for expense processing quickly after the order processed. Would definitely use Crestline again, and this is the 3rd time we order.
March 2, 2026
Reply from Crestline Promotional Products
Good afternoon Pablo,
Thank you so much for your continued business and for taking the time to recognize David’s efforts. We’re thrilled to hear he was able to guide you through building the order from scratch, support the artwork approval process, and quickly provide the documentation needed for expense processing. It truly means a great deal that you’ve chosen Crestline for the third time, and we look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Fast, efficient, and incredibly kind!
The representative I spoke with was incredibly helpful and ensured on-time delivery of a quality product for a last-minute order. I was incredibly pleased with the quality of the product and efficiency and speed of the representative to fulfill my order and will definitely be coming back!
February 18, 2026
Reply from Crestline Promotional Products
Good afternoon Trisha,
Thank you for your incredibly kind feedback. We’re so glad to hear your Account Manager, David, provided great service and helped ensure your order arrived on time. We are so thankful for the opportunity to earn your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Quality product at a fair price
After reviewing samples from several suppliers, Crestline provided the highest quality product at the most competitive price. Customer service was extremely responsive and made the order process simple!
February 25, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that our portfolio's stood out in both quality and value after reviewing multiple suppliers. It’s also wonderful to know our team made the ordering process simple and responsive — we truly appreciate your partnership and your trust in Crestline.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
quick reprint and quality
quick reprint and quality - arrived on time and always good customer service.
thank you
January 29, 2026
Reply from Crestline Promotional Products
Good morning Angela,
Thank you so much for your kind feedback. We’re thrilled to hear that your Cool Clip reorder arrived on time and that you continue to receive good customer service from our team. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Easy to order
Easy to order! Live Chat support on line to be efficient! Best support with a dedicated key account! Rondha is the best!
February 27, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the ordering process and Live Chat support made things easy and efficient for you, and we’re especially glad to know that Rhonda provided such exceptional service as your dedicated key account representative. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great service from David
Great service from David. Always quick to respond and makes the process for ordering easy, and efficient.
January 30, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for sharing your kind feedback about David. We’re thrilled to hear that his quick responses made your recent order a positive one. We are so thankful for your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Always a pleasure!
Our rep Nicole Savage is great! We made a change in our annual order. Nicole was friendly, patient. Once the order was placed, it was produced and sent out quickly and will likely arrive tomorrow.
February 19, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your kind feedback! We’re thrilled to hear that Nicole provided such friendly, patient, and prompt service, and that your order was produced and shipped quickly. We truly appreciate your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Follow up and ordering
The checking up to see if I needed anything was great. I told them when I was ready I’d let them know. So when I was ready to order I contacted them and the service I received was exceptional.
February 24, 2026
Reply from Crestline Promotional Products
Good morning Brenda,
Thank you so much for your thoughtful feedback! We’re glad to hear that the follow-up and ordering process felt helpful and seamless, and that our team provided exceptional service when you were ready to move forward. We truly appreciate your business and look forward to assisting you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your kind feedback! We’re thrilled to hear you’re happy with our products, fast shipping, and customer service, and we truly appreciate you taking the time to share your experience. We look forward to assisting you with future orders and delivering the same great service.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Always prompt with service and…
Always prompt with service and delivery. Products are always as seen online and the print is perfect.
January 22, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you so much for your kind feedback! We’re thrilled to hear that you consistently receive prompt service, reliable delivery, and high-quality products that meet your expectations. We truly appreciate your continued business over the years and look forward to assisting you again soon.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Fantastic customer service from the…
Fantastic customer service from the Live Chat feature! I was able to place my order quickly and easily with the help of the customer service rep!
February 20, 2026
Reply from Crestline Promotional Products
Good morning Shelly,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Live Chat rep, Keith Danforth, provided fantastic service and helped make your ordering process quick and easy. We truly appreciate your business and look forward to assisting you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Very Good Experience
The customization and ordering process were very fast and easy.
February 20, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for sharing your feedback! We’re so glad to hear that the customization and ordering process was fast and easy. We truly appreciate your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
A+ Customer Service
The rep that assisted me was very helpful in making sure my order was correct and shipped to me on time (it was a rush order).
February 18, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your kind feedback! We’re thrilled to hear your Account Manager, Melissa, was able to assist with your rush order and ensure everything was correct and delivered on time. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning Tami,
Thank you for taking the time to share your feedback. We’re so happy to hear that you were very pleased with both the playing cards as well as the service provided. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Kirk is always a pleasure to work with.
January 20, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for taking the time to share your kind feedback. We’re so glad to hear that David is a pleasure to work with, we truly appreciate you recognizing his dedication and service. We are so thankful for your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Quick reponse to inquiry
February 17, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the quick response by your Account Manager, Dan Poulin. We are so thankful for your business, hope the totes turned out great, and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
First-class service and products!
Rebecca Purrington always provides first-class service!!! You consistently have quality products, and she represents your company with exceptional: knowledge, professionalism, and kindness!
Crestline is most fortunate to have Rebecca representing your company!!!
February 16, 2026
Reply from Crestline Promotional Products
Good morning Cheryl,
Thank you so much for taking the time to share this wonderful feedback. We’re thrilled to hear about your experience with Rebecca and truly appreciate your kind words regarding her knowledge, professionalism, and dedication to exceptional service. We’re grateful for your continued business and look forward to working with you on future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great experience during the proof…
Great experience during the proof making and quick responses
January 16, 2026
Reply from Crestline Promotional Products
Good afternoon Angelica,
Thank you so much for your feedback! We’re thrilled the proofing process went smoothly and that our team was responsive in their communications. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Fast Service
Could not believe how quickly my last order came in. I work with Keith Danforth and he is the best!
February 13, 2026
Reply from Crestline Promotional Products
Good afternoon Trish,
Thank you so much for your feedback! We’re so glad your order arrived quickly, and Keith will be thrilled to hear your kind words. It’s always a pleasure working with you!
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Very good customer service with Mike…
Very good customer service with Mike Randall. All products I need are available and able to ship when I need.
February 13, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your kind feedback. We’re delighted to hear that Mike provided excellent service and that you’re able to find the products you need with reliable shipping timelines. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.