Connely Roberts Mortgage Services Reviews 

426
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing clear advice, taking time to understand personal situations, and making complex financial processes completely stress-free from start to finish. Many reviewers note that advisors are exceptionally patient, approachable, and always willing to put clients entirely at ease during important property purchases. People also mention that communication is consistently prompt, friendly, and reassuring, ensuring everyone stays fully informed throughout every single step. Consumers deeply appreciate the efficient support that successfully handles unique requirements, going above and beyond to secure great rates and deliver smooth results.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that representatives are consistently... See more

Response time

Reviewers express great appreciation for the prompt response time, noting that queries are answered straight... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(426)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Being first time buyers and self-employed, my partner and I were apprehensive about the mortgage process but from the first time speaking with Billy he put our minds at ease and guided us through everything. He was always on hand to answer my million questions and kept us updated throughout the process. Thank you so much!

August 21, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review! Congratulations on your first home!

Rated 5 out of 5 stars

10 out of 5 stars

We always recommend CR Mortgages and Billy to all our friends and family looking for a mortgage advisor. The service they provide is second to none. Billy is always ahead of the process—understanding your needs, anticipating market changes, and guiding you every step of the way. Truly a 10 out of 5 experience.

August 18, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We really appreciate your kind words and we are glad you had a 10 star experience! Thanks for taking the time to leave us your feedback!

Rated 5 out of 5 stars

So nice to deal with a competent company …

So nice to deal with a competent company and staff that know how to do their jobs well,
I would recommend this company to family and friends,
From start to finish all dealings were professional and I was kept updated and given lots of options,
I will continue to use this company
Luke

August 14, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for leaving us such a lovely review! We look forward to working with you again in the future Luke.

Rated 5 out of 5 stars

The Mortgage Advisor was comprehensive…

The Mortgage Advisor was comprehensive and detailed. He always kept me in the loop consistently throughout the process

August 14, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Happy to Recommend

Mine and my partners income streams are multiple and not particularly straightforward, but Adam wasn’t phased by the challenge to make sense of it all and find us a mortgage that suited us and our needs. We felt guided and supported every step of the way with frequent check-ins and catch-ups. We were treated with kindness and respect throughout. Thanks so much Adam and team!

August 14, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for leaving us a lovely review! We really appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend Adam

Highly recommend Adam, After speaking to numerous mortgage advisors which were really slow at getting back to us we didn't have much hope, After our first enquiry i had a phone call with adam within 2 hours- and results within 24 hours. We have had a really quick mortgage application in which Adam was very thorough and quick to get back to us with any updates. Would highly recommend Adam to everyone we are beyond happy with the service we have received. Thank you once again!

August 14, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a lovely review. We are so glad you had a speedy experience after less luck elsewhere!

Rated 5 out of 5 stars

Fantastic second experience with Adam…

Fantastic second experience with Adam at Connely Roberts. Adam has always gone above and beyond to help us with our mortgage, a top expert within his field and always extremely helpful. One thing I like about Adam is he answers the phone every time when I call, and always responds promptly. He doesn’t over complicate anything and explains things in a clear and understandable manner. I am self employed and Adam was able to advise on the best possible product that worked for my CIS vouchers and worked for my personal circumstances. I would always recommend Adam and his team to anyone who is starting out on the or property ladder and also to those who are looking to change what they have. Great job Adam !

August 14, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for trusting us with your mortgage for a second time and for leaving such a great review! We are glad you had another fantastic experience.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, thanks Adam.

August 8, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your feedback!

Rated 5 out of 5 stars

I recently worked with Adam as a…

I recently worked with Adam as a contractor to arrange my mortgage, and I couldn’t be more satisfied with the experience.

Adam provided consistently clear, prompt, and friendly communication.

He genuinely took the time to check for the best available rates, ensuring I wouldn’t miss out on a better deal.

As a contractor, my circumstances are sometimes a little more complex than a straightforward application. Adam understood this completely and made the whole process feel smooth.

His professionalism and patience stood out, and he was always available to answer my questions.

I highly recommend Adam and Connely Roberts Mortgage Services to anyone. Thank you, Adam!

August 8, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a detailed review. We pride ourselves on service at Connely Roberts Mortgage Services and we are glad you are pleased with your experience!

Rated 5 out of 5 stars

Fantastic support

Fantastic support and hard work from Billy and Adam at Connely Roberts navigating a very long and complex mortgage application process. We got there in the end.

August 7, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We really appreciate your feedback and glad we could secure the deal you were after.

Rated 5 out of 5 stars

Absolutely brilliant – highly recommended!

Connely Roberts Mortgage Services helped us with several mortgage needs, and they’ve been absolutely brilliant every time. They are professional, knowledgeable, and clearly bring many years of experience in the mortgage market.

They helped us remortgage our home, secure a new mortgage for a buy-to-let purchase, and arranged additional borrowing on our existing mortgage – all handled seamlessly and with great advice throughout.

We’re now planning to use them again for our next buy-to-let mortgage and wouldn’t hesitate to recommend them to anyone. A truly reliable and expert service. Very happy!

August 1, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your kind words and look forward to working with you again in the future!

Rated 5 out of 5 stars

Great experience with a remortgage !

Have just finished our first remortgage with Adam who also helped us with the initial purchase. Experience has been just as good as the initial process, Adam has come back a few times with better rates and completed the extra work to switch us on to a better deal with no hassle and without any delay to the process. Highly recommend Adam / Connely Roberts to anyone, they have made it all stress free and low effort for us.

August 5, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are glad you had a stress free process! Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Couldnt recommend Billy enough

Couldnt recommend Billy enough - all 4 property mortgages of ours in the last 10 years have been secured thru Billy. The mortgage broker industry is littered with low frills options where you end up wasting more time, energy and money unfortunately. If you want someone who is prepared to understand your unique situation, offers tailored advice and operates efficiently to ensure a swift mortgage decision is landed, then Billy should be your go-to choice. You wont be disappointed - a great service at a fair price.

August 1, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave a review and for trusting us time and time again with your mortgages!

Rated 5 out of 5 stars

Highly Recommend Billy and The Team

Highly recommend Connely Roberts Mortgage Services. They have been fantastic throughout the process of us acquiring a mortgage for our new property. Billy in particular helped answer all our questions throughout the process and no question was too much for him to support. He broke down all our options and made all information clear for us to understand. The team kept us updated throughout the whole process and made it super easy. Highly recommend the team and their professional approach to acquiring new mortgages!

July 31, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for leaving such a lovely review. We really appreciate the feedback!

Rated 5 out of 5 stars

Would highly recommend.

Extremely helpful and friendly, managed to help me through gaining my new mortage after not being self employed for the standard 2 years normally required. Would highly recommend to anyone and would have no hesitation in using them again in the future.

July 29, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for your review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Adam

Adam, was recommended to me. And turns out to be a great choice. He’s knowledgeable, honest, professional, and was quick to get me the best deal for my mortgage.

July 24, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Great to hear you received the service you were recommended! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

I had an outstanding experience with Adam

I had an outstanding experience with Adam and his team! They went above and beyond to secure a mortgage for my second home, expertly navigating the complexity of my multiple income sources. Their professionalism, clear communication, and dedication made the process seamless and stress-free. Highly recommend their services for anyone with unique financial situations!

July 17, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience using Connely Roberts Mortgage Services. Thank you for you kind words!

Rated 5 out of 5 stars

Awesome service!

Adam and team delivered the goods. Again. The remortgage ended up being much easier than I expected. Proactive and helpful. Highly recommended.

July 17, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for trusting us to process your mortgage again, we appreciate you taking the time to leave us a review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look