Connely Roberts Mortgage Services Reviews 

426
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing clear advice, taking time to understand personal situations, and making complex financial processes completely stress-free from start to finish. Many reviewers note that advisors are exceptionally patient, approachable, and always willing to put clients entirely at ease during important property purchases. People also mention that communication is consistently prompt, friendly, and reassuring, ensuring everyone stays fully informed throughout every single step. Consumers deeply appreciate the efficient support that successfully handles unique requirements, going above and beyond to secure great rates and deliver smooth results.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that representatives are consistently... See more

Response time

Reviewers express great appreciation for the prompt response time, noting that queries are answered straight... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

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5.0

All reviews

(426)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Brilliant!

Our current High Street Bank gave us a Mortgage Offer last year but the whole deal fell through due to our buyer lying about his position. The offer timed out before we found an alternative buyer.
When we did, the bank said it would be simple to redo the application, they rejected it even though our financial position had improved. We were told to reapply at a lower figure that they suggested, we got a well known broker to reapply at the suggested level on our behalf, it was rejected for a different reason altogether!
We went to a specialist 'Self Employed' broker, they sucked air through their teeth, 'It is going to be difficult!' It took them several weeks, calls were promised and nothing happened, they clearly didn't care about us!
I looked on the internet and checked TrustPilot, and came across Connely Roberts, with time running out and an impatient vendor, they were our last chance!
Adam was extremely clear, expecting big problems but his attitude changed when he looked at our our position. His knowledge of the way lenders worked was impressive. To our surprise, he suggested an application to a different High Street bank! We questioned the decision, he quietly told us to 'Trust him.'
Eleven days later we had a Mortgage Offer for the full sum applied for at a very competitive rate!
How he knew, how he did it we will never know but this guy is a financial magician!
Everything was explained perfectly and honestly, his fee was minimal compared to the broker we tried who couldn't find any mortgage for us!
What more could you want from a mortgage broker!

July 16, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so pleased that we could get you the result you were after. Thank you for taking your time to leave a review, we are glad you were happy with our service and we are very grateful for your feedback.

Rated 5 out of 5 stars

Amazing!!

Billy has been outstanding from start to finish! Couldn’t have asked for anything more and very happy with the service provided. Highly recommend if you’re self employed!

July 16, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your lovely review.

Rated 5 out of 5 stars

Highly recommend

We worked with both Adam and Billy and both were fantastic. They made figuring out the whole process as a FTB very straightforward and not stressful!

July 7, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you had a stress free process! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

As an FTB

As an FTB, they were very friendly and helped guide us through the process. We worked with Adam and Billy who were both fantastic.

July 7, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your lovely review!

Rated 5 out of 5 stars

A proactive and hassle-free service

Adam provided a great service throughout the whole process of our purchase. As first time buyers, we did not know what to expect and what the next steps would be. But Adam and his team were always readily available to organise a call and answer any questions we had. Another great positive of the service was the urgency to find the best interest rate possible. Without us needing to ask, Adam was proactive in getting our mortgage re-agreed with a new lower rate.

July 7, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a review and best of luck in your first home!

Rated 5 out of 5 stars

Brilliant Mortgage Broker

Adam and his team have helped me with my initial mortgage and then re-mortgages due to changes in my personal circumstances. They are always super helpful, patient to explain, understanding, trustworthy and extremely good at looking things from my perspective. I can highly recommend Connely Roberts, you couldn't be in better hands.

March 3, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for your kind words, we really appreciate your feedback!

Rated 5 out of 5 stars

Couldn't do it without them!

Being a first time buyer, and having no previous experience with purchasing a first home or getting on the property ladder, etc. I was incredibly nervous about the process but Adam at Connely Roberts Mortgage Services and the rest of the team were incredible. They guided me through each step of the process to make sure I understood and was comfortable/happy with everything. I couldn't of done it with their help and can't recommend the team enough.

June 9, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a good experience and we wish you the best of luck in your new home!

Rated 5 out of 5 stars

Great service from Billy and Cara

Couldn’t recommend Billy and Cara any more. They have been so helpful from start to finish and have made the long process of buying a house a lot smoother. Thanks for all your help!

June 3, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your review!

Rated 5 out of 5 stars

Billy & Cara excellent

Great customer service from
Billy and Cara. Couldn’t fault anything made the process very easy and less stressful. Thanks All

June 6, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are glad you felt it was an easy and stress free process! Thank you for your feedback.

Rated 5 out of 5 stars

5-Star Review for Adam

Adam has been absolutely fantastic throughout my mortgage journey. He’s incredibly reliable, always available when I had questions, and consistently provided clear, informative advice that made the entire process so much smoother. His knowledge and professionalism gave me real peace of mind, and I truly felt supported every step of the way. I couldn’t have asked for a better advisor—thank you, Adam!

June 4, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback! We really appreciate your kind words.

Rated 5 out of 5 stars

Cannot recommend highly enough 5* every time!

We have been using Billy Roberts services for many years and more recently as Connely Roberts. I cannot rate him/them highly enough. The ease of the process takes away all the stress, the fees are very competitive and worth every penny and more to receive such an amazing service. The communication is excellent and we have recommended them to so many people now with 100% confidence. Thank you as always for making an otherwise stressful time a breeze!

May 1, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience, and thank you for trusting us with another mortgage!

Rated 5 out of 5 stars

Another great experience from the…

Another great experience from the Connely Roberts Team. Great communication all the way through the whole process, especially with rates jumping all over the place. Very professional.

May 30, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us a review!

Rated 5 out of 5 stars

Amazing! Friendly, helpful and super efficient!

Billy has been absolutely fantastic! He has truly gone above and beyond! Really really friendly and super helpful!!!!! Helped me through the whole process, as me and my husband are first time buyers we were really unsure or what to expect but Billy has really helped us and guided us through the whole process and given us alot of helpful advice thats not even to do with the mortgage.
Kept me up to date on every step of the way! I have not needed to chase up anything as he was super proactive and kept me informed on everything and timescales.
Mentioning timescales I have to mention that I have been really surprised how quick Billy managed to get things done! I have been really impressed.
I highly recommend using Connely Roberts! And will definitely use them again in the future!
Thank you for making this part of the process really easy for us!

May 23, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking the time to leave us a lovely review. We look forward to working with you again in the future and wishing you all the best in your new home!

Rated 5 out of 5 stars

Great communication

Great communication with Adam and Ellie

May 28, 2025
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Reply from Connely Roberts Mortgage Services

Thankyou for your feedback! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Easy process for self-employed

It was a very easy process with the help of Adam and the team at Connely Roberts. As someone who is both self-employed and single I was initially worried about not finding a mortgage, thanks to their support we quickly found the right product for me. I look forward to working with them again in the future.

May 28, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had an easy process and got the result you wanted! Thanks for taking the time for leaving us a review!

Rated 5 out of 5 stars

A great experience every time

We have had all of our mortgages through Connely Robert’s mortgage services and wouldn’t go anywhere else now.

Support has always been timely and communication is great. We have always been able to find a product that suits our financial requirements. The advice we receive feels personalised and the team are clearly very knowledgable.

Would highly recommend.

May 27, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us again, we really appreciate your kind words.

Rated 5 out of 5 stars

Billy has been amazing from the start

Billy has been amazing from the start. He went totally out of his way to find us a lender willing to give us a mortgage with our unique circumstances. He's been totally transparent and explained every step of the process, and always at the end of an email, text or phone call when ever we have needed to ask questions. Thanks again Billy.

May 16, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us a review. We really appreciate your kind words.

Rated 5 out of 5 stars

5 Star ⭐️

Billy and his team have worked incredibly hard for us to get accepted for a mortgage. They have always kept us in the loop and provide an amazing professional service. Thank you so much Billy and your team you are all amazing!

May 5, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us a review!

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