Connely Roberts Mortgage Services Reviews 

426
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing clear advice, taking time to understand personal situations, and making complex financial processes completely stress-free from start to finish. Many reviewers note that advisors are exceptionally patient, approachable, and always willing to put clients entirely at ease during important property purchases. People also mention that communication is consistently prompt, friendly, and reassuring, ensuring everyone stays fully informed throughout every single step. Consumers deeply appreciate the efficient support that successfully handles unique requirements, going above and beyond to secure great rates and deliver smooth results.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that representatives are consistently... See more

Response time

Reviewers express great appreciation for the prompt response time, noting that queries are answered straight... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(426)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Billy and the team made my experience…

Billy and the team made my experience incredibly easy. I would recommend this company every time. An amazing team that were friendly and professional every step of the way. They really did go above and beyond helping me with everything as a clueless first time buyer

March 29, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your kind words. So glad you had an easy experience as a first time buyer! Best of luck in your first home.

Rated 5 out of 5 stars

Excellent service from Billy as usual…

Excellent service from Billy as usual for my remortgage. Clear and calm and professional throughout! Wish more companies were like this. Very highly recommended!

May 1, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for trusting us with your mortgage again! We are so glad you are pleased with our service. Thank you for taking the time to leave us a lovely review!

Rated 5 out of 5 stars

We had an absolutely fantastic…

We had an outstanding experience working with Adam from Connely Roberts. Our mortgage case was far from straightforward – I’m self-employed with only one year of accounts, and my wife works as a contractor – but Adam handled everything with total professionalism and care.

From the start, he was incredibly responsive, always quick to answer our questions and clearly explain our options. Despite the challenges, he secured us a fantastic deal and made the entire process feel smooth and manageable. He really took the time to understand our situation and present it in the best possible light to lenders.

Adam went above and beyond at every step, and we always felt supported and informed. We’re so grateful for his help and would recommend him without hesitation to anyone – especially if your circumstances are less than straightforward. Absolutely brilliant service.

April 29, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you so much for leaving us such a great review! We are so glad we could help and secure your mortgage.

Rated 5 out of 5 stars

Could not recommend Billy and team…

Could not recommend Billy and team enough! After spending time trying to rack my head around getting a mortgage when self employed, I was at a loss. But Billy made everything so simple and easy. We got a great deal and rate. Thanks again team.

April 17, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for leaving us a review!

Rated 5 out of 5 stars

Professional & knowledgeable

Adam & his team are very knowledgeable & care for your mortgage needs, can’t recommend them enough, extremely professional service.

Thanks Adam!

April 15, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks so much for leaving us a review! We really appreciate it.

Rated 5 out of 5 stars

5 star service

Adam was brilliant throughout the whole process. As a company director, I’d struggled to find a mortgage that worked for my situation, but Adam found a solution quickly and made everything feel straightforward. Highly recommend. Best in the business

April 14, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks so much for taking your time to leave us a lovely review. We are so glad we could help.

Rated 5 out of 5 stars

Great Service

Great all round service . Very pleased . Adam has been brilliant

April 12, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your review!

Rated 5 out of 5 stars

Always a great service

I have been using Adam Connely as my broker for many years, he is always very efficient, helpful and explains all deals and options.
Adam is extremely personable and I highly recommend the company.

April 1, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you so much for taking the time to leave a review, and for trusting us again with your mortgage!

Rated 5 out of 5 stars

Very happy with Connely Roberts…

Very happy with Connely Roberts Mortgage Services. In particular, I’d like to personally thank Billy who made the process easier and helped achieve the end result we wanted. Thanks again for the hard work mate it’s much appreciated!

March 10, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

5* Service

Great service from start to finish. There were some ups and downs, but Adam always found the best solution for our needs which changed a few times.

March 31, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for your review. We are glad we were able to get you the best outcome!

Rated 5 out of 5 stars

Outstanding broker

I had the pleasure of working with Billi as my mortgage broker, and I cannot recommend him highly enough. From start to finish, he was incredibly helpful, transparent, and thorough. His communication skills are outstanding – he kept me informed every step of the way, promptly addressing all my questions and concerns.

Billi made the entire mortgage process feel smooth and stress-free. His knowledge and expertise were evident, and I genuinely appreciated his honesty and dedication to finding the best possible deal for me. If you are looking for a reliable, efficient, and professional mortgage broker, Billi is the one to go to!

Thank you, Billi, for making this experience such a positive one.

March 28, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We pride ourselves on our service and we really appreciate your kind words.

Rated 5 out of 5 stars

Used Connely Roberts mortgage services…

Used Connely Roberts mortgage services for my mortgage, remortgage and life insurance. Always great service and goes above and beyond to find the best rates. Wouldn’t use anyone else. Highly recommend

March 28, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks so much for your review we really appreciate your kind words.

Rated 5 out of 5 stars

Happy returning customer

Adam had previously arranged a mortgage for me and I didn't hesitate in returning. Great communication and responsive service.

March 28, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for leaving us a review. We are glad we could assist you again!

Rated 5 out of 5 stars

Unbelievable Service

I reached out to Billy thinking I’d never get a mortgage but he got straight to work and over the last month or two he’s done his upmost to help with getting accepted and today we got accepted!

Extremely grateful for all his hard work he has gone above and beyond for me!

Thanks!

March 26, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a review we really appreciate your kind words!

Rated 5 out of 5 stars

Highly recommend

I was always updated throughout the process with quick replies, always helpful and answered any questions I had. This made me feel at ease and enabled me to understand the process a lot easier, can’t recommend them enough!

March 24, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are so glad you have a smooth process! Thanks for your review!

Rated 5 out of 5 stars

A massive thank you

A massive thank you, Billy. You have kept me sane during a very difficult remortgage process and your proactivity and patience is extremely appreciated. You stayed positive throughout and always gave us options to keep moving forward. 10/10 service.

March 19, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We are glad it was a positive experience and hope we can help you again in the future.

Rated 5 out of 5 stars

Thanks again Connely Roberts!

Billy recently helped me sort a further loan for house renovations on top of the mortgage he sorted for me a couple of years ago. As a contractor coming to the end of my current role without an official extension it could've been a bit hairy, but Billy went above and beyond to get it approved and kept me in the loop throughout. His attention to detail is meticulous. I'll be back in a couple of years to remortgage once my fixed term runs out — I wouldn't work with anyone else :).

March 1, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are so glad we are able to help you again, and look forward to working with you again in the future. Thanks for taking your time to leave us a lovely review!

Rated 5 out of 5 stars

Billy and the company was excellent

Billy and the company was excellent. I’ve been trying to get on the property market for a long time now but so many things just kept stopping me. I then got in touch with CRM and was given Billy as an advisory, he just never gave up and always stayed optimistic, great communication, positive attitude and all right good guy. Very easy to get a hold of and super fast an efficient. In the end he got me a great deal and mortgage. I am now sat in my new flat sipping a coffee. Thank again, Toni.

February 13, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you so much for taking the time to leave us a review we really appreciate your kind words. We hope you enjoy your coffee and many more in your new flat!

Rated 5 out of 5 stars

Approached Billy for some advise with…

Approached Billy for some advise with future plans with the mortgage, and Billy worked his magic! Couldn’t have been more happy with what him and his team offered and the whole process was seamless. Will be absolutely using again!!

December 9, 2024
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for leaving us a review and we look forward to working with you again!

Rated 5 out of 5 stars

First class service again

First class service again! Billy and the rest of the team go above and beyond to get the best deal and are there to help every step of the way. Definitely recommended!

March 5, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for your lovely review! We pride ourselves on our service and appreciate your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look