Crocs Reviews 690

Order never arrived and no support provided from Live Chat, with no Uk telephone number to contact.

I'd give 0 if allowed. What a shower of a company. Ordered 2 pairs last night this morning cancelled, no explanation nothing. Can't email as no address, live chat is not available. DO NOT BUY FROM CROCS. Should be called Crooks.

Absolute shambles.

I should’ve gone to a real shop.

Appalling customer service. I ordered two pairs of Crocs and they sent the wrong size. I requested a return, which took seven days just to receive a return label. Then I was told I had to wait 21 working days for a refund — and surprise, it was processed on the 21st day and then i had to wait another 4 days for my bank to process . Load of pony . It feels like they are taking advantage of honest people. I would never buy a pair from them again.

When paying with Apple Pay, it automatically refilled in the shipping address to my address. The one I filled in on crocs was my mother’s, who I was ordering for. Simple mistake. I immediately contact crocs via their customer service as I couldn’t find a cancel order or change delivery address and they told me there’s nothing they can do. I understand if I had waited a few days and they had already packaged and shipped, but come on… it’s been 5 minutes and you can’t make the simple change of amending the address? Honestly poor from a company this big

I've been emailing back and forth with their customer service team for over 24 days to arrange a return of an unused item that was too small. I'm not sure if their customer service is an AI bot, it certainly feels that way. They are not generating a valid label for a return of items so my only options are pay out of pocket or keep the defective shoes. Save yourself a lot of headache, wasted money and do not buy anything directly from Crocs.

One star is being really generous.
I placed an order on 15 September.
They cancelled it later in the day with no explanation given.
A couple of days later they took the money out of my bank account.
I'm still trying to get my money back over one month later - they keep telling me someone has to review it.
I've had to send screenshots of my bank account to prove the payment was taken, but still they can't simply transfer my money back to me.
Scam company - avoid like the plague.

My crocs lasted 10 months before developing huge holes in the soles. I contacted crocs.eu and they offered me a 50% discount on my next purchase which I accepted, somewhat mollified. But when I came to make the purchase, the voucher was not applicable to Portugal, my country.

Terrible customer service. Ordered and called them within 3 minutes as their website had messed up the delivery address and combined it with my own address from apple pay. Customer service absolutely useless, suggested I asked Royal Mail to redeliver to the new address (it’s a 5 hour drive away so clearly not going to happen). Refused to cancel or change the order. When it arrives it’ll be going back and will order something from a company with better customer service!

Order cancelled for no reason hours after buying. Tried going through customer services but still not received refund. Joke of a company.

Sent a return off. They only refunded half the money. Literally been on their chat every day for a month and each time they say a different story. Absolute scammers

I ordered a pair of crocs for my toddler online. A few hours later they cancelled my order with no explanation as to why or how/when they would get my money back to me. 2 weeks later I still don't have the money back. It's very difficult to get in touch with anyone to ask about this but their chatbot says it could talk 20 working days for a refund to be processed. This is shocking considering they cancelled it a few hours after the order and the money was showing as pending out of my account for days. I'm sure there must be a way they could have cancelled the payment .

We shopped at the crocs store in Portsmouth. Attention and service was fantastic. Micheal served us and made it so painless.

What’s gone wrong with Crocs? Faulty product, hardly worn, sent photo and instead of a replacement or refund they offered 20% discount on a new purchase. Rights of sales act totally ignored. Won’t be buying from them again after years of being a happy customer. Dreadful customer service and no easy way to make a formal complaint ( chat bot or WhatsApp) it’s seems it’s easier to ignore customers that way. News flash, it winds unhappy customers up further!

I’m really disappointed with Crocs’ customer service. I recently ordered a pair of toddler clogs that turned out to be the wrong size. Instead of being able to do a simple exchange (which almost every major brand offers), I was told I’d have to return the item, wait for a refund, and then place a completely new order — all while risking a higher price because Crocs refuses to honour the original amount paid.

This process is incredibly inconvenient and not at all customer-friendly, especially for such a large and well-known brand. I expected a straightforward exchange option and at the very least some flexibility on price matching, but instead I was met with rigid policies and zero accommodation.

A brand as big as Crocs should really do better for their customers. Unfortunately, this experience has left me very reluctant to shop here again.

The website is broken and awful.
The "Give Feedback" button on the webpage doesn't work.
The search engine looks like it's from the 1990s and for some reason the website shows sizes larger than Mens 12 in some random place.
As I am a UK Mens 14 trying to find what shoes and colours is a lot harder than it should be.
I was trying to contact them to express frustration that as I am a UK Mens 14 all of their special edition Marvel, Star Wars etc stop at a Mens 12 and I was going to ask is there plans in the future to go up to the bigger size but I can't send feedback or even use chat as everything is clunky and broken, on both my PC and phone and on various browsers.
I have ordered a single pair of classic clogs and I doubt I will order anything else due to the very poor ordering experience and lack of shoes in my size.

Bought a pair of crocs on their website and out my address as requested. After I used PayPal to pay for the items, they overwritten the address I have written and then used the one on PayPal. Contact customer service to cancel the order as it wasn't placed yet and I never encountered such unhelpful group of individuals.

Absolute shambles. Been trying to check out for two days and the system keeps crashing. Discount codes disappear at the payment stage reverting back to full price. For a big company this is a total mess.

Ordered a pair of clogs from them. But then they cancelled my order without any explanation.

Don't buy from this company
If I could give this less stars, I would.
I ordered five pairs of crocs as I had a discount code with my BlueLightCard.
Only one pair arrived. I logged in to see that they'd cancelled the other pairs
Straight after the money had been taken. I contacted them through a live chat to be told that I would be given a refund,
and would speed it up 4 to 6 days.
A week later, I still haven't received the refund, apparently they paid it yesterday. Although it's not showing up on my mobile banking yet. I have contacted my bank and there definitely hasn't been a payment.
Terrible company. I guess they are holding your money to gain interest.